2/10
Front desk staff was great- this review is not based on them. We were informed AFTER arriving to the property for check-in that the water would be turned off due to a mandatory “maintenance issue”. A “maintenance issue” they knew about a few days beforehand. Instead of contacting guests BEFORE check-in, they sprang this on us during when we got there. They then asked if we would like to stay somewhere else. Keep in mind, there were two sold out concerts that weekend. In addition to losing the money on this room (it was a non refundable reservation), I would then spend another $400+ on a room at another hotel (if we could find one). There was no choice. Once going into the room, there was a weird smell, hair in the sink and the television was on. I was so upset I ended up driving 3 hours back to Memphis after leaving the concert. I will never stay at another SpringHill Suites again and will be disputing this transaction.
LaKeshia
Yöpyi 1 yön heinäkuussa 2025