Thank you for taking the time to leave us a review! I'm glad to hear that you enjoyed your visit overall. I appreciate you bringing to our attention some items that we can improve on - I've shared your comments with the appropriate leaders to ensure that these issues are not repeated in the future. We hope to see you again in the future!

Thanks, Joanne! We appreciate you choosing us for your visit to Nashville and hope to have you back again for a 5 star stay!

Thank you for the glowing feedback! We were so happy to have you as our guest and to see that you enjoyed your stay. Come back soon!

Thanks for the great review! We agree, our location cannot be beat here in Nashville - with easy access to all the exciting things our city has to offer. I'm glad to hear that our team was able to help make this a memorable visit - we look forward to seeing you again in the future!

Hi Johanna, thank you for staying with us - we're so sorry to hear you did not enjoy the service provided at our hotel. We would love to hear more about how we could have made your experience amazing - its feedback like yours that helps us continually improve and be the best we can be for our guests. We appreciate your stay with us and hope to have you again to show you your stay was an exception to the standard we hold ourselves to.

Thank you for your feedback, Thomas! We're sorry to see the weather impacted your experience, but are thrilled to see you enjoyed the hotel. We hope to have you back when it warms up!

Thank you so much for visiting us at The Union Station and thank you for you kind words, Jack! I'm so glad you found our historic property so beautiful and unique for your stay in Music City. We look forward to welcoming you back to Nashville in the future and feel so grateful to have been able to host you and provide you a hospitable stay! Sincerely, Jessica Kaup

Thank you for taking the time to share your experience, Margaret - we're so glad you had an amazing stay and we hope to have you again soon!

Dear Melissa,Thank you so much for visiting us at The Union Station! I'm so glad you found our historic address's central location to be convenient for your stay in Music City. We look forward to welcoming you back to Nashville in the future!Sincerely,Luca Inghilleri

Dear Ricardo,Thank you for your kind words about your visit! We love the history and grandeur of our property - and love sharing it with all of our guests!We hope to welcome you back to our iconic address in the near future!Sincerely,Luca InghilleriFront Office Manager

Dear Craig,Thanks for providing feedback regarding your recent experience. I'm disappointed to hear that your experience was not up to our normal standards. We unfortunately experienced a severe technical issue with our key system during your visit - and appreciate your understanding as we worked our way through that unexpected outage.In regards to your comments regarding housekeeping - I have shared your feedback with our housekeeping leadership team to ensure that those issues are not repeated - I apologize for the inconvenience that this caused for you. Please reach out to me directly should you find you're returning to Nashville in the future - and I would be happy to ensure your next visit is a flawless one.Sincerely,Luca InghilleriFront Office Manager

Dear Rhonda - thanks so much for the great feedback! We love to tell the story of our beautiful property - and I'm so glad to hear that you enjoyed your time with us!We hope to host you again in the near future!Sincerely,Luca InghilleriFront Office Manager

Hello Alicia,Thank you for staying with us at The Union Station! I'm so glad that you enjoyed your visit - we look forward to hosting you again in the future!Sincerely,Luca InghilleriFront Office Manager

Dear David,Thanks so much for the positive feedback! I'm glad that you enjoyed your time with us here at Union Station - I hope that we have an opportunity to welcome you back to our historic address in the future!Sincerely,Luca InghilleriFront Office Manager

Dear Larry,Thank you for providing feedback regarding you recent stay! I'm glad to hear that you enjoyed your visit - and that you found our central location convenient. We look forward to welcoming you back to our historic hotel in the future!

Dear Jill,Thank you for providing feedback regarding your recent visit. I'm disappointed to hear that you experienced some difficulty with your room. Please feel free to reach out to me directly the next time you're in Nashville - and I would be happy to ensure that your next experience is a flawless one. Sincerely,Luca InghilleriFront Office Manager

Dear Paul,Thanks so much for the review! I'm so glad that our lovely team was able to enhance your experience at our historic hotel. We look forward to welcoming you back in the future!Sincerely,Luca Inghilleri Front Office Manager

Dear Ashley,Thanks for the great review! We look forward to hosting you again here at our historic address in the future!Sincerely,Luca InghilleriFront Office Manager

Thank you, Jerrod! We're happy you enjoyed your stay and look forward to having you back soon!

Dear Casey,Thanks so much for your kind words! It's our lovely team here at The Union Station that is the real difference maker - I'm so glad that they were able to show you some "Southern Hospitality"!We look forward to welcoming you back to our property in the future!Sincerely,Luca InghilleriFront Office Manager

Thank you for your response, Barth. We'd love the opportunity to discuss your stay and find out how we could have done better. Please reach out to us at your convenience. Have a great weekend!

Dear Mark,Thank you for visiting us here at Union Station! We hope to welcome you back to our hotel in the near future!Sincerely,Luca InghilleriFront Office Manager

Thank you so much for the kind words Diane! I'm thrilled to hear that our staff was able to deliver an exceptional experience for you at our beautiful and historic property. We look forward to welcoming you back to our iconic address in the future!Warm Regards,Luca Inghilleri

Hello Duane - Thank you for the kind words about our hotel. We are centrally located here in the heart of Nashville - with easy access to Broadway and The Gulch. I'm pleased to let you know that the Broadway Bridge has re-opened - and has made navigating the area around the hotel much easier. We look forward to hosting you here in Nashville in the future!Warm Regards,Luca Inghilleri

Dear Vincent - thank you so much for the kind words regarding our historic address! Our staff takes great pride in their responsibility as stewards of this unique property. I'm pleased to let you know that Broadway Bridge construction is winding down - and our room renovations should be complete within the next couple of months!We look forward to hosting you again in the future!Warm Regards,Luca Inghilleri

Thank you for taking the time to share your experience, Tim! We're so appreciative of your stay with us and are thrilled you had an excellent stay at Union Station. We hope to have you back soon next time your travels bring you to Nashville!

Thank you for staying with us, Patricia, and for your feedback! We're thrilled you found Union Station as beautiful and unique as we do. See you next time!

Thank you for taking the time to share your experience. We're disappointed we missed the mark in a few areas and didn't deliver the service or experience we hold ourselves to. We understand your frustration with the city construction outside and appreciate your patience as they wrap up their historic restoration of the Broadway Bridge. We hope to have you again to show you your stay was an exception - thank you for staying with us!

Thank you for your rating, Rhonda, and for allowing us to be your host! We're so glad our service and property met your expectations--Union Station hopes to have you again soon!

Dear Richard,Thanks so much for the positive feedback! I'm glad that you enjoyed your experience at our historic address - and we look forward to welcoming you back to The Union Station in the future!Warm Regards,Luca InghilleriFront Office Manager

Dear RAHIL,Thanks so much for providing feedback regarding your recent visit. I'm glad to hear that you enjoyed the service provided by our team! Construction for the Broadway Bridge, and our room renovation - will complete in September!We look forward to hosting you here at our historic address again in the future!Warm Regards,Luca InghilleriFront Office Manager

Dear Karen,Thank you so much for the great feedback! We're very excited by our new room product - and look forward to completing work in September. I'm glad our team was able to help you have an enjoyable visit! We look forward to welcoming you back to our historic address in the future!Warm Regards,Luca InghilleriFront Office Manager

Dear Robert,Thank you so much for the positive review! I'm glad that our team was able to enhance your experience during your stay, and I'm glad that you found our historic address to be convenient!We look forward to hosting you again in the future!Warm Regards,Luca InghilleriFront Office Manager

Dear Carissa,Thank you so much for your feedback regarding your recent experience! I'm so glad that you enjoyed your experience with us, and I hope we have an opportunity to host you here again in the future!Warm Regards,Luca InghilleriFront Office Manager

Dear Lisa,Thank you so much for your compliments regarding our historic hotel. We love to see the reactions of guests and day visitors alike when they see our beautiful atrium for the first time. I hope that we have an opportunity to host you here again in the future!Warm Regards,Luca InghilleriFront Office Manager

Dear Brent,Thanks so much for leaving feedback on your recent experience! The Union Station has been a focal point of Nashville since 1900 - and I'm so glad that you enjoyed the easy access to all that Nashville has to offer!We look forward to welcoming you back to our beautiful property in the future!Warm Regards,Luca InghilleriFront Office Manager

Dear David,Thanks so much for your feedback! I'm so glad we were able to deliver the excellent experience you should expect from us. We look forward to welcoming you back to our historic hotel in the future!Warm Regards,Luca InghilleriFront Office Manager

Dear Amanda,Thanks so much for the great feedback! We are very proud of our historic hotel, and our central location gives our guests access to all of the hotspots here in the city!We look forward to welcoming you back to our property in the future!Warm Regards,Luca InghilleriFront Office Manager

Dear Mr. Randall,Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by the construction team. Our hope is that all our guests' experience a relaxing and peaceful stay, and I am very sorry that your comfort was diminished by our renovations. However, we do appreciate you bringing this to our attention. We will be sure to share your feedback with our team. We truly hope to have another opportunity to host you as our guest when our renovations are complete and leave you with a wonderful stay. If you are a Marriott member, we would be more than happy to award you 15,000 points for your inconvenience. Thank you again!Sincerely,Union Station Hotel

Dear Amanda,Thank you so much for the glowing review! I'm so glad that you enjoyed your experience at our historic, beautiful hotel. Our team and I both look forward to welcoming you back to our property in the future!Warm Regards,Luca InghilleriFront Office Manager

Dear Daniel,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Union Station Hotel

Dear David,On behalf of the entire hotel team, I want to thank you for sharing about your amazing experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Union Station Hotel

Thank you, Peter! What a thrill it is to have you back, and to see that our fabulous staff had such an impact on your experience. We appreciate you taking the time to share your comments, and look forward to having you back soon!

Dear Collin,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Union Station Hotel

Dear Tammy, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the leadership team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Union Station Hotel

Hi Kenny,Thank you for taking the time to let us know about your experience while staying with us. We appreciate your dedication to our staff and are happy to see our valet staff making an impact during your stay. I do appreciate the feedback and will be passing this along to our leadership team to see how we could have been handled this differently.Providing the highest level of hospitality is our number one priority, and I sincerely apologize for failing to meet your expectations. I hope we have another opportunity to leave you with a relaxing stay when your travels bring you back to Nashville!

Hi Stephanie, Thank you for taking the time to provide feedback regarding your recent visit with us. I'm disappointed to hear that your experience was not up to our standards. I hope that we have an opportunity to provide you with the positive experience you should expect from us in the future.

Thank you for taking the time to provide feedback regarding your recent visit with us. I'm disappointed to hear that your experience was not up to our standards.I hope that we have an opportunity to provide you with the positive experience you should expect from us in the future. Sincerely,Luca InghilleriFront Office Manager

Dear Rachel,On behalf of the entire hotel team, I want to thank you for sharing about your experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Union Station Hotel