”This is a huge hotel. It felt like it was too big and so maintenance and cleanliness was compromised. My booking was for 3 adults and 2 children and when we booked in, we had to ask for extra towels and pillows as they did not acknowledge the number of people the booking was made for. Also, there was a dead mouse in our room which seemed like it had been there for a while. The staff were very responsive as soon as we reported it. They cleared it and gave us another room.
After providing...
”This is a huge hotel. It felt like it was too big and so maintenance and cleanliness was compromised. My booking was for 3 adults and 2 children and when we booked in, we had to ask for extra towels and pillows as they did not acknowledge the number of people the booking was made for. Also, there was a dead mouse in our room which seemed like it had been there for a while. The staff were very responsive as soon as we reported it. They cleared it and gave us another room.
After providing...
Piyumali