Lomamökit – Ndola

”I had prepaid 4 rooms, but only 3 were available. The personnel were about to send one of us to a different hotel, but we insisted to stay as one group. After 75 minutes, they "found" a fourth room that was dirty, full of mosquitos and the room lock did not work. No apologies or compensation. Otherwise, the hotel was ok, although food was pretty average.”

”Great hotel, will stay there again. While it’s not a budget hotel, the food and service are excellent with airport drop off and 24/7 coffee. Victoria and Agness at reception were very good at check in. Well maintained grounds, though the solar panels need cleaning regularly. Occasional power outages but solar and generator are on standby.”

”Comfortable room. ”

”Dear Sir/Madam, I am writing to formally lodge a complaint regarding my recent stay, which was booked through Hotels.com. While Hotels.com is generally a reliable platform, my experience at the hotel was extremely disappointing and stressful due to poor handling of payment verification and communication. Upon arrival for check-in, I was asked to wait for over one hour while the hotel attempted to confirm my payment. Despite presenting clear proof of payment, I was repeatedly asked to provide...

”Great place for a great price. Would happily stay again.”