Bad staff, check in. The reception person gave us a room, when we went to that room and we tried to open the key didn’t work, came down and she gave me a new card- key, came back to the 4 th floor and open the door and it was occupied. I came down again with my family (wife and kids) and i asked them what is going on? She told me was a “system error “ and apologized.
Then she told me that she was going to give me another room but only with 2 beds and we were 5 in total, that is why I paid for a room with a sofa.
She told me “we don’t have any” and I said, then give my money back, and she replied “we don’t give money back “.
So I got upset and asked her what is it that I am supposed to do??? Then she told me that there is a room with same specifications.
So disappointed, all the lies over and over. The room had a terrible smell of humidity.
I will Never come back to this hotel.
