2/10 Hirveä
ji eun
Matkusti perheen kanssa
25.7.2025
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I chose this hotel for my Yale University visit based on a strong recommendation from a friend, who specifically advised me to select a “campus view” room. When I booked a “city view” room on expedia, I contacted the hotel to ask if I could get a campus view, and they replied that they would accommodate my request. I was grateful and looked forward to my stay.
However, upon check-in, I was extremely disappointed to see that my room had neither a city view nor a campus view. Two-thirds of my window was blocked by the building across, and all I could see was a rooftop. When I complained, I was told all campus view rooms were sold out. Even more upsetting, I noticed another room being cleaned nearby with a much better view, but they refused to offer that to me. After further complaints, they suggest a suite with $80 or another room on the floor above, but both had the same disappointing rooftop view.
If they had been clear from the beginning that a campus view was not guaranteed, I would have canceled and booked another room because I only reason to choose that because view
or even a different hotel altogether. I hold a very high tier status with Hilton, so I had no reason to insist on this hotel.
I am deeply dissatisfied with the customer service, especially how they gave inaccurate information and made it seem like the issue was my fault. At no point did I receive any sincere apology. As a paying guest, I expect honest information and fair service, not to feel like I’m being
ji eun
Yöpyi 1 yön heinäkuussa 2025
