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Arvostelut: Kimpton Hotel Fontenot, an IHG Hotel

4 out of 5
Kimpton Hotel Fontenot, an IHG Hotel
501 Tchoupitoulas St, New Orleans, LA

Arvostelut

9,2

Upea

Arvosana 10 - Loistava. 431 kautta 577 arvostelua" "
Arvosana 8 - Hyvä. 93 kautta 577 arvostelua" "
Arvosana 6 - OK. 30 kautta 577 arvostelua" "
Arvosana 4 - Huono. 11 kautta 577 arvostelua" "
Arvosana 2 - Hirveä. 12 kautta 577 arvostelua" "

9,4/10

Siisteys

9,4/10

Henkilökunta ja palvelu

9,2/10

Palvelut/mukavuudet

9,4/10

Majoituspaikan kunto ja tilat

9,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Jagjeet, Guelph

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly
Yöpyi 4 yötä toukokuussa 2024

10/10 Loistava

linda, wellesley

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Exceptional staff and hotel!
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Wayne

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice hotel centrally located with friendly and helpful staff!
Yöpyi 4 yötä toukokuussa 2024

10/10 Loistava

ivonney

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent customer service
Yöpyi 2 yötä toukokuussa 2024
Marvin vastasi 14.5.2024
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

8/10 Hyvä

Renel

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2024
Marvin vastasi 14.5.2024
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

Gregory, Mesquite

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Had a great experience with the Gospel Coffee shop. Kyle, especially and Zach get a shout out.
Yöpyi 3 yötä toukokuussa 2024
Raye Ross vastasi 12.5.2024
Hi Gregory, Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

adrian J

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel has a nice modern decor and you can appreciate the more recent updates. Excellent security features, cool location and very clean. Will use this hotel again
Yöpyi 1 yön toukokuussa 2024
Aaliyah vastasi 7.5.2024
Thank you Adrian! We're so glad you enjoyed your stay :) See you next time!

10/10 Loistava

Timothy, Millersville

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä huhtikuussa 2024
Alex B. vastasi 30.4.2024
Hi Timothy,Thank you so much for staying with us and we are glad to see that you had an amazing stay! Please come back with us at any time! Have a wonderful day.

10/10 Loistava

Dezirae

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Close enough to venture to the chaos of bourbon street but far enough to get some sleep. I loved my stay here!
Yöpyi 3 yötä huhtikuussa 2024
raye ross vastasi 25.4.2024
Hi Dezirae,Thank you so much for leaving us a review! We are glad that you enjoyed our staff, and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

Christina Leonard

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I enjoyed the comfortable, beautiful, jazzy decor. I also enjoyed the live music at various points of my stay. Most of all, the service was excellent! I even received a text from Marvin, the staff who checked me in, asking how my room was. The waiters and waitresses were also superb!
Yöpyi 2 yötä huhtikuussa 2024
raye ross vastasi 25.4.2024
Hi Christina,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

Rachel

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2024
raye ross vastasi 25.4.2024
Hi Rachel,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

Phyllis

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location! Hotel super nice!
Yöpyi 2 yötä huhtikuussa 2024
Marvin vastasi 19.4.2024
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans

10/10 Loistava

Lora

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff were all very kind and welcoming. Eager to assist for any needs.
Yöpyi 3 yötä huhtikuussa 2024
Marvin vastasi 19.4.2024
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans

10/10 Loistava

Emmy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä maaliskuussa 2024
Marvin vastasi 6.4.2024
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

Alyssa

Yöpyi 1 yön maaliskuussa 2024
raye ross vastasi 25.4.2024
Hi Alyssa, Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

Jezebel

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It's a beautiful building, the staff is amazing and so nice and helpful, and the restaurants are amazing!!
Yöpyi 4 yötä maaliskuussa 2024
Raye Ross vastasi 1.4.2024
Hi Jezebel,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

Marina

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location! Staff was incredibly friendly and helpful. The rooms were nice. The coffee in the downstairs lobby is phenomenal!
Yöpyi 3 yötä maaliskuussa 2024
Raye Ross vastasi 30.3.2024
Hi Marina,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

Norah

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful hotel and staff. Stay here every time I travel to New Orleans. Easy walk to French Quarter. Close to shopping and great restaurants
Yöpyi 3 yötä maaliskuussa 2024
Raye Ross vastasi 30.3.2024
Hi Norah,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

6/10 OK

Liane

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Good location, friendly helpful staff, lovely restaurant/bar/common area. But the room was badly lit, furniture banged up, AC and bathroom ventilation didn’t work properly, no complimentary toiletries, floor of shower stall was not clean.
Yöpyi 3 yötä maaliskuussa 2024
Raye Ross vastasi 30.3.2024
Hi Liane,Thank you for your feedback. I apologize that you did not get to enjoy our wonderful hotel like the majority of our other guest. We would love to have you stay with us again to show you the truly exceptional stay that all of our guest get to experience.

6/10 OK

Emily

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
Raye Ross vastasi 30.3.2024
Hi Emily,Thank you for your feedback. I apologize that you did not get to enjoy our wonderful hotel like the majority of our other guest. We would love to have you stay with us again to show you the truly exceptional stay that all of our guest get to experience.

6/10 OK

Sherlene

Hotel is ok
Yöpyi 1 yön maaliskuussa 2024
Alex B vastasi 27.3.2024
Hello Sherlene,Thank you for taking the time to provide your honest feedback. I apologize that you did not have a much better stay. We hope that you would give us a chance again the next time that your travels bring you to the crescent city for you to have a truly wonderful stay. Thank you for choosing to stay with us and we hope you have a great day.

10/10 Loistava

Philip

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Historic hotel perfectly located by Mississippi, French Quarter, and street car line. .
Yöpyi 3 yötä maaliskuussa 2024
Marvin vastasi 26.3.2024
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

Peipei

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean
Yöpyi 1 yön maaliskuussa 2024
Marvin vastasi 26.3.2024
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

Melinda

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This hotel was beautiful, the staff were very attentive and kind.
Yöpyi 3 yötä maaliskuussa 2024
Marvin vastasi 26.3.2024
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

MYRLANDE

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
Marvin vastasi 26.3.2024
Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

Alexis, los angeles

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property was nice and clean!
Yöpyi 1 yön helmikuussa 2024
Alex B. vastasi 21.3.2024
Hello Alexis,Thank you for your amazing feedback! We would love to have you back anytime!

10/10 Loistava

Marie

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff here are so super helpful and really made my stay special
Yöpyi 3 yötä helmikuussa 2024
Raye Ross vastasi 9.3.2024
Hi Marie, Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

Karen R

Liikematkailija
Really careful maid service. Thank you!
Yöpyi 2 yötä helmikuussa 2024
Raye Ross vastasi 9.3.2024
Hi Karen, Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

Johnny

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 6 yötä helmikuussa 2024
Raye Ross vastasi 9.3.2024
Hi Johnny,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

6/10 OK

tatyana

Matkusti perheen kanssa
Huonoa: Siisteys ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2024
Raye Ross vastasi 9.3.2024
Hi Tatyana, Thank you so much for leaving us a review! Would you mind providing details of your stay?

10/10 Loistava

Destiny

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very great stay. Welcoming atmosphere and clean.
Yöpyi 2 yötä helmikuussa 2024
Raye Ross vastasi 9.3.2024
Hi Destiny,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

Amy

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful property, wonderful/friendly staff, comfortable rooms. Every request we made was accommodated, and the location was amazing for Mardi Gras. We will return.
Yöpyi 4 yötä helmikuussa 2024
Raye Ross vastasi 9.3.2024
Hi Amy, Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

Edward

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä helmikuussa 2024
Raye Ross vastasi 9.3.2024
Hi Edward , Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

Cassandra

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The room was updated but still had the charm of historic New Orleans. The restaurant food was excellent. Definitely will return.
Yöpyi 3 yötä helmikuussa 2024
Raye Ross vastasi 9.3.2024
Hi Cassandra, Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

Chad

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great staff
Yöpyi 1 yön helmikuussa 2024
Alex B. vastasi 8.2.2024
Hi Chad,Thank you so much for leaving us a review! We are glad that you enjoyed our staff and they left such a good impression. We would love to have you back with us for your next trip to New Orleans!

10/10 Loistava

Ledarrin

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2024
Marvin vastasi 6.2.2024
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 Loistava

Alejandra

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä tammikuussa 2024
Marvin vastasi 6.2.2024
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 Loistava

Sandra

Everyone at the desk and the concierge staff were helpful above and beyond—when I had trouble finding my room with so much luggage in the cart, when I lost my phone, and in general.
Yöpyi 2 yötä tammikuussa 2024
Marvin vastasi 6.2.2024
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 Loistava

Ann

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I enjoyed this place and will come back again. I feel the staff was prompt and reliable. I really loved all three places peacock, king, and gospel coffee. I bought coffee apparel there! Enjoyed Ivan’s management support of my apparel. I also enjoyed the front desk chat with Aaliyah. I felt comforted with our ongoing chats and keeping me in the loop on what to do while I’m here and providing hotel service when needed. It felt like so had her service all to my own when I’m sure she had multiple folks she needed to support. A southern hospitality remote service was much needed. :)
Yöpyi 4 yötä tammikuussa 2024
Marvin vastasi 6.2.2024
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 Loistava

Daniel

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We loved this hotel. Stylish and a great location, not too close to the party streets, but close enough to walk. There are also two wonderful restaurants. We would stay here again.
Marvin vastasi 6.2.2024
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 Loistava

Julia

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä tammikuussa 2024
Marvin vastasi 6.2.2024
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 Loistava

Katie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything from the location to the staff was absolutely amazing! They went above and beyond to make my husband’s birthday trip special. There was a little hiccup with a fire evacuation, and they did their best to make sure all of the guests were safe, informed, and comfortable. They even comped a breakfast for the inconvenience even though it wasn’t their fault. Thank you!!
Marvin vastasi 6.2.2024
Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

10/10 Loistava

Alexander

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I wish, they had a coffee machine in the room, specially for those of us leaving supper early, I prefer that to the snacks. Besides that everything else was great. Is an incredible place to adventure out of.
Yöpyi 5 yötä tammikuussa 2024
Alex B. vastasi 30.1.2024
Hello Alexander,Thank you for your feedback. We are glad that you enjoyed our location and you got out to adventure while you were with us. We apologize that we do not have any coffee makers in the room. We will pass this information on the our leadership team to see what solutions there could be. Thank you again for your feedback and we hope you have safe travels and a good year!

10/10 Loistava

JORDAN

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
OUTSTANDING STAY
Amazing stay the staff was very nice and took very good care of us
Yöpyi 4 yötä tammikuussa 2024
Alex B. vastasi 30.1.2024
Hello JordanI am very glad to hear that you had an amazing experience with us and an outstanding stay! We greatly appreciate your feedback and we would love to have you stay with us again! I hope that you have an amazing day!

10/10 Loistava

latisha

A great stay
Everyone was so welcoming and accommodating. Will definitely stay here again!
Yöpyi 1 yön tammikuussa 2024
Alex B. vastasi 30.1.2024
Hello Latisha,Thank you very much for your review! We appreciate the feedback and are very glad that you enjoyed your stay and we would love to have you back with us again!

8/10 Hyvä

Yoko

Matkusti ryhmän kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Staff members are so friendly!
Yöpyi 2 yötä tammikuussa 2024
Alex B. vastasi 30.1.2024
Hello Yoko,Thank you for your kind review and I am glad that you had a great experience for with our hotel. We would love to welcome you back at any time! Thank you for choosing to stay with us and have a great day!

2/10 Hirveä

Edgardo

Matkusti perheen kanssa
Huonoa: Siisteys ja palvelut/mukavuudet
My family and I spent New Years at the Fontenot and had high expectations since it was a Kimpton ran hotel. From the start things went down hill for us. We arrived at 5pm after a 7 hour drive and room wasn’t ready yet. No problem, we would get drinks and food at their restaurant, which is really good. Once room was ready, we had to take the bags ourselves no bellboy service was available. Elevators take forever here. We arrived at the room and at first it seemed clean but found an opened bottle of Jameson inside the closet, I don’t know what disgust me more the opened bottle or that it was Jameson cheap liquor. No biggie I told my wife, I’ll just chuck it in the trash. Here’s where things are horrible. Next morning no one took out the trash, housekeeping did our beds but didn’t take out the trash. No problem, then my wife noticed there was just little toilet paper left, three women in my family do the math. So I called and requested some to please be sent up. Went out on the town came back and nothing. Told my wife let’s just go buy some. Next morning trash was still there and we had no towels. Called for towels 3 times until they brought them up after I had dried myself with the little towels, we had dinner reservations and we were in a hurry. There is no room service only in the mornings. The room was ok, the bathroom outdated and the Tv was falling from the bracket mount, couldn’t even move it or it would fall off. The hotel has a nice restaurants and bar. Great location.
Yöpyi 3 yötä joulukuussa 2023
Alex B. vastasi 10.1.2024
Hello Mr. Edgardo, I am very sorry for your experience here at Kimpton Hotel Fontenot. That is well below the standards of our hotel and the Kimpton standard. We deeply apologize for the delay in receiving your items as well as the missed points of service for our housekeeping team. We will make sure that this information is passed along to our team to make sure that we implement processes in place to stop these incidents from happening again in the future. We apologize about the inconvenience and we will make sure to improve on these processes so that they do not happen again.

10/10 Loistava

Gabriel

Yöpyi 3 yötä tammikuussa 2024
Alex B. vastasi 30.1.2024
Hello GabrielThank you very much for your feedback and we are glad that you enjoyed your stay! Thank you for choosing to stay with us and we would love to have you back. Have a great day!

8/10 Hyvä

Stephanie

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 7 yötä joulukuussa 2023
Alex B. vastasi 30.1.2024
Hello StephanieThank you very much for your feedback and we are glad that you enjoyed your stay! Thank you for choosing to stay with us and we would love to have you back. Have a great day!

8/10 Hyvä

GRACE, Arlington

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
The property was very nice and well-located. I would have really enjoyed my stay had I not been woken up at 4am by a fire alarm that was a false alarm. When we got downstairs, there was one person trying to figure things out. She ignored the guests, and there was someone else actually being a little rude about answering questions. They did not give any answers about why the alarm went off and how they were sure it was safe to go back to sleep. There was no apology or anything offered
Yöpyi 3 yötä joulukuussa 2023
Alex B. vastasi 30.1.2024
Hello Grace,Thank you so much for providing your feedback. We use this feedback to help our hotel grow and achieve even higher levels of service for our guest. We apologize about the alarm and we have since troubleshoot our systems and made sure that any issue like this does not happen again. We have included trainings for our team to better handle these situations. Thank you for your feedback again and we would love to have you stay with us again and we hope you have a wonderful day.