Ulkopuoli

Arvostelut: The Saint Hotel, New Orleans, French Quarter

4 out of 5
The Saint Hotel, New Orleans, French Quarter
931 Canal Street, New Orleans, LA

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 619 kautta 1001 arvostelua" "
Arvosana 8 - Hyvä. 225 kautta 1001 arvostelua" "
Arvosana 6 - OK. 81 kautta 1001 arvostelua" "
Arvosana 4 - Huono. 43 kautta 1001 arvostelua" "
Arvosana 2 - Hirveä. 33 kautta 1001 arvostelua" "

9,0/10

Siisteys

9,2/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Samuel

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä toukokuussa 2024
Customer Service vastasi 22.5.2024
Samuel, thank you for your fantastic rating of The Saint Hotel, New Orleans, French Quarter, Autograph Collection! The team is thrilled to know you enjoyed your stay. We look forward to welcoming you back soon!

6/10 OK

Brittany

Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 4 yötä toukokuussa 2024
Customer Service vastasi 21.5.2024
Brittany, thank you for sharing your feedback. It would be great to hear more about your experience so we can better understand how to improve future stays. We hope to welcome you back and provide an even better experience.

10/10 Loistava

salome

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property was very clean
Yöpyi 5 yötä toukokuussa 2024
Customer Service vastasi 20.5.2024
Salome, thank you for your kind words! Our team at The Saint Hotel, New Orleans, French Quarter, Autograph Collection takes great pride in maintaining a spotless environment for our guests. We're delighted you had a pleasant experience and hope to welcome you back soon.

10/10 Loistava

Pierre

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I enjoyed my stay and the staff was very helpful i recommend this property
Yöpyi 3 yötä toukokuussa 2024
Customer Service vastasi 18.5.2024
Pierre, thank you for your kind words and recommendation. The team at The Saint Hotel, New Orleans, French Quarter, Autograph Collection is delighted to hear you had an enjoyable stay. We're looking forward to welcoming you back!

8/10 Hyvä

Roger

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff were excellent. Breakfast was just ok. Shower door needed fixing but very clean and convenient location without being noisy.
Yöpyi 5 yötä toukokuussa 2024
Customer Service vastasi 17.5.2024
Roger, thank you for your review. The Saint Hotel, New Orleans, French Quarter, Autograph Collection is delighted to hear that you appreciated our excellent team members and our convenient location. We're glad you found the hotel clean and quiet. We acknowledge your feedback regarding breakfast and the shower door, and your comments are valuable to us. We're looking forward to welcoming you back soon.

10/10 Loistava

Danae

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice stay!
Yöpyi 2 yötä toukokuussa 2024
Customer Service vastasi 17.5.2024
Danae, The Saint Hotel, New Orleans, French Quarter, Autograph Collection, is delighted that you had a nice stay! We hope to host you again soon.

10/10 Loistava

Lanny

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä toukokuussa 2024
Customer Service vastasi 17.5.2024
Lanny, thank you for your fantastic rating! The team at The Saint Hotel, New Orleans, French Quarter, Autograph Collection is thrilled you had a great experience. We hope to welcome you back soon!

10/10 Loistava

Omar

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great time!!
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 15.5.2024
Omar, thank you for sharing your wonderful experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection! We're delighted to hear you had a great time. We hope to welcome you back soon!

10/10 Loistava

Dana

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
Customer Service vastasi 15.5.2024
Dana, it's wonderful to hear that your time at The Saint Hotel, New Orleans, French Quarter, Autograph Collection, left such an excellent impression. Thanks for the rating you've shared on Expedia. We hope to have the opportunity to welcome you back soon.

8/10 Hyvä

Elena

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location with plenty of restaurants and bars in close proximity, friendly staff, and beautiful hotel!
Yöpyi 2 yötä toukokuussa 2024
Customer Service vastasi 14.5.2024
Elena, thank you for sharing your appreciation for The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We're thrilled you enjoyed our convenient location, approachable team members, and captivating aesthetics. We're eager to welcome you back in the future for another delightful experience.

10/10 Loistava

Kiera

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
10/10! Awesome stay, seamless check in after long flight, most things are close by but far enough for hotel to be quite.
Yöpyi 3 yötä toukokuussa 2024
Customer Service vastasi 14.5.2024
Kiera, thank you for your high praise! We are thrilled to read that The Saint Hotel, New Orleans, French Quarter, Autograph Collection was able to provide a seamless check-in process and an overall awesome stay. It's great to know that our quiet location close to key attractions added to your positive experience. We look forward to welcoming you back after your next long flight!

10/10 Loistava

rachel

Matkusti perheen kanssa
Excellent guest service, clean & spacious room.
Yöpyi 2 yötä toukokuussa 2024
Customer Service vastasi 11.5.2024
Rachel, thank you for your wonderful feedback on The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We're thrilled to know you were impressed with our excellent guest service and spacious, pristine accommodations. We can't wait to welcome you again on your next visit!

6/10 OK

Danielle

Matkusti kumppanin kanssa
Hyvää: Siisteys
I had some issues with the hotel accidently cancelling my reservation even though expedia confirmed i paid for my room. They gave me a free room upgrade when i arrived since they never restated my reservation after i had already called to confirm i still had a room. The room itself was fine. The shower door didnt lay flush against the wall and i put a hand towel in the door to hold it flat so no water came out. Theres no fridge for personal items. The view over the street was nice. Since its right next to burbon street it was loud sometimes. I dont suggest staying here if you want a quiet space. It was right next to burbon street and the french quarter. Most things we were doing were walking distance and what wasnt, we could take public transport to get to.
Yöpyi 4 yötä huhtikuussa 2024
Customer Service vastasi 7.5.2024
Danielle, thank you for sharing your experience. It's unfortunate to hear that there were some initial complications with your reservation and a hurdle with the shower door functionality. We're relieved that we could resolve part of it with a free room upgrade. It's also worth noting that our close proximity to Bourbon Street does make the area vibrant and lively, which might not be ideal for guests seeking quietness. On the positive side, our location does provide easy access to the French Quarter and other attractions, and we're glad you found that convenient. We appreciate your feedback and will take it onboard for future improvements.

10/10 Loistava

DANIEL, REPENTIGNY

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beau Propre Confortable et bien situé
Yöpyi 7 yötä huhtikuussa 2024

8/10 Hyvä

LATOYA

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I came down for my brothers 40th birthday! I loved my stay, it was convenient and tiddy. There was one incident with the water taking some time to get hot but it was only once and everything else was great 👍
Yöpyi 3 yötä huhtikuussa 2024

6/10 OK

AJ

Matkusti ryhmän kanssa
Definitely convenient to the action. Stayed during the jazz fest. The pictures make the hotel look more appealing and lively. Check in was easy, had to ask for breakfast specail we booked. Tv was on when we entered the room. Room did not have towels or tV remote. Bed was fine, room decor and cleanliness all good. Breakfast area is small and understaffed.
Yöpyi 1 yön toukokuussa 2024
Customer Service vastasi 3.5.2024
AJ, by your rating, it seems there were aspects of your visit that didn't meet your expectations. While our location helped you enjoy the jazz fest, we understand you had mixed experiences with us. We're pleased that you found check-in smooth, appreciated our decor, and found everything clean.It worries us, however, to know your room lacked essential items initially and there were moments of inconvenience in the breakfast area. We strive to provide complete guest satisfaction and your feedback only aids us in improving future experiences.For any shortcomings, be assured adjustments will be made. We hope to welcome you back for a seamless experience enhancing our valued features.

8/10 Hyvä

jarine

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The only thing I didn’t like about the staff service is that our room door was left open by maid service on the Saturday after we returned that evening. Therefore we didn’t allow housekeeping in our room for the duration of our trip. The iron didn’t work well and soiled our clothing due to rust on the inside.
Yöpyi 4 yötä huhtikuussa 2024
Customer Service vastasi 2.5.2024
Jarine, we appreciate you for taking the time to share your experience at The Saint Hotel. We regret to know about your concern regarding our housekeeping service and the iron's condition in your room. Rest assured, our housekeeping and maintenance team members have been notified to prevent such incidents from happening again. We hope this won't deter you from considering a return stay in the future. Enjoy your day!

10/10 Loistava

Annie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great property for a really good price the room was spacious and clean. Would absolutely stay again
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 2.5.2024
Annie, we truly appreciate your kind words about The Saint Hotel, New Orleans, French Quarter, Autograph Collection. It's splendid to hear that you enjoyed our roomy accommodations and perceived value. Our team eagerly awaits your next stay with us.

8/10 Hyvä

Mya

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä huhtikuussa 2024
Customer Service vastasi 3.5.2024
Mya, thank you for choosing The Saint Hotel for your stay in New Orleans. We're glad to see that you had an enjoyable experience. We appreciate your feedback and we're looking forward to welcoming you back on your next visit.

4/10 Huono

Eileen

Huonoa: Majoituspaikan kunto ja tilat
Bathrooms in need of remodeling and deep cleaning. Shower had terrible mildew. Sticky carpet in room.
Yöpyi 3 yötä huhtikuussa 2024
Customer Service vastasi 1.5.2024
Eileen, we're genuinely upset to hear about your experience. It's crucial for us to meet our guests' expectations and we're sorry if your accommodations did not match your anticipation. We note your comments about the bathroom and cleanliness: rest assured that they’re constructively taken into account. Also, suggestions for refurbishment are greatly appreciated as we continually set out to improve our guests' experiences. We hope for the opportunity to serve you again to provide a superior experience.

10/10 Loistava

Monae

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Customer Service vastasi 1.5.2024
Thanks for the amazing rating, Monae!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection!

10/10 Loistava

Brian

Hyvää: Majoituspaikan kunto ja tilat
My stay was Great, my new favorite spot
Yöpyi 2 yötä huhtikuussa 2024
Customer Service vastasi 28.4.2024
Brian, it's terrific to hear that your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection was enjoyable and that this distinguished establishment is now your new favored place. We are looking forward to welcoming you back for more memorable experiences.

10/10 Loistava

Brad

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location. We were just a 5 minute walk around the corner from all the action on Bourbon St. our room was quiet enough that we were able to sleep at night. We stepped right onto Canal St and had access to everything including, Frenchmen St.,Jackson Square and it was a beautiful stroll away just like the shops on Royal St.
Yöpyi 4 yötä huhtikuussa 2024
Customer Service vastasi 24.4.2024
Brad, it's wonderful to hear that The Saint Hotel, New Orleans, French Quarter, Autograph Collection's prime location added to the enjoyment of your trip. We're glad that you found peace in our rooms despite the proximity to vibrant Bourbon St. It's also delightful to know that other iconic locales were easily accessible during your stay. We hope to welcome you back soon on your next adventure to New Orleans.

8/10 Hyvä

Paula

Yöpyi 4 yötä huhtikuussa 2024
Customer Service vastasi 15.5.2024
Paula, thank you for your rating of The Saint Hotel, New Orleans, French Quarter. It's always fulfilling to know when guests enjoy their time with us. We look forward to having you back, and strive to make your next stay even more remarkable.

8/10 Hyvä

dragi

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
No safe Street
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 24.4.2024
Dragi, thank you for sharing your feedback. We understand that safety is an important factor when staying in a new city. It's of utmost priority for The Saint Hotel, New Orleans, French Quarter, Autograph Collection to ensure our guests feel secure during their stay with us. We'd be delighted to have you back to better your experience with us.

10/10 Loistava

Gabriel Rodriguez

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The stay was good, spent most time outside the hotel than inside, but everything was ok otherwise. Some missing towels at times with housekeeping, but nothing that could have been easily fixed. Another issue with valet, but it wasn’t a big deal.
Yöpyi 4 yötä huhtikuussa 2024
Customer Service vastasi 24.4.2024
Gabriel Rodriguez, thank you for sharing your exceptional rating with us. At The Saint Hotel, New Orleans, French Quarter, Autograph Collection, we're thrilled to know that you enjoyed your stay, even if most of it was spent exploring the surrounding area. We regret hearing about the minor issues regarding housekeeping and our valet service. Your understanding in this matter is highly appreciated, and rest assured that we continually strive to improve. We're eager to provide you with a flawless experience upon your next visit.

10/10 Loistava

Terrence, St. Augustine

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
.
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 22.4.2024
Terrence, we are thrilled to hear your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection lived up to your expectations. We sincerely appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.

10/10 Loistava

Mary

Hyvää: Siisteys ja henkilökunta ja palvelu
The hotel and room were very clean. It was modern, pleasant and comfortable. Staff was friendly and helpful. I would definitely stay again.
Yöpyi 7 yötä huhtikuussa 2024
Customer Service vastasi 22.4.2024
Mary, it's great to read your impressions of The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We're delighted that you appreciated the cleanliness and contemporary style of our hotel and found your room to be cozy and enjoyable. Also, it’s fantastic to hear that our team members provided friendly and helpful service. Your willingness to stay again is the highest compliment we can receive. We can't wait to welcome you back for another pleasant and comfortable stay in the future.

6/10 OK

Torie

Hyvää: Siisteys
Yöpyi 2 yötä huhtikuussa 2024
Customer Service vastasi 22.4.2024
Thank you for taking the time to share your feedback, Torie.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

10/10 Loistava

Felyshia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful Clean Hotel
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 16.4.2024
Felyshia, it's splendid to hear you appreciated the pristine state of The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We continually strive to provide a beautiful environment for our valued guests to enjoy. We're looking forward to welcoming you back soon.

10/10 Loistava

Lora

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä huhtikuussa 2024
Customer Service vastasi 15.4.2024
Lora, thank you for expressing your positive sentiment through your score. It's wonderful to know you enjoyed your time at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We hope to have the privilege of welcoming you back in the future.

8/10 Hyvä

Dean A

Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 29.4.2024
Thank you for this lovely rating, Dean!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We'd like to share an even better experience with you soon.

10/10 Loistava

DOUGLAS

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was very friendly and informative. Hotel was close to many sites and shopping. room was very clean nice the only thing I would change is I would have bigger pillows, king size pillows everything else was perfect
Yöpyi 2 yötä huhtikuussa 2024
Customer Service vastasi 9.4.2024
Douglas, it's wonderful to read you had such an enjoyable experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. It's great our team members' friendly manner and the hotel's prime location enhanced your stay, along with the cleanliness of the room. Your feedback on the pillow size has also been noted. We appreciate your kind words and look forward to welcoming you again for a yet another exceptional stay.

8/10 Hyvä

Danielle

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very convenient and nice hotel. Beds very comfortable and good customer service
Yöpyi 2 yötä huhtikuussa 2024
Customer Service vastasi 8.4.2024
Danielle, your kind words on the comfort of our bedding and quality of service at The Saint Hotel, New Orleans, French Quarter, Autograph Collection are incredibly appreciated. We aim for complete guest satisfaction, and it sounds like we were able to achieve that for you! We can't wait to welcome you back for another stay at your convenience.

10/10 Loistava

Laura

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Our stay at The Saint Hotel was fantastic!!! Everything we needed was right next to us!!!!
Yöpyi 4 yötä huhtikuussa 2024
Customer Service vastasi 8.4.2024
Laura, thank you for sharing your delightful experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection! We're thrilled to hear that we were conveniently located for all your needs. We're eagerly awaiting your return visit for another fantastic stay!

10/10 Loistava

Angela

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved the atmosphere and all the staff were very kind, friendly, and helpful.
Yöpyi 2 yötä huhtikuussa 2024
Customer Service vastasi 4.4.2024
Angela, it's wonderful to hear your kind words about The Saint Hotel, New Orleans, French Quarter, Autograph Collection! Our team members truly appreciate your recognition of their friendly and helpful demeanor. We look forward to welcoming you again on your next visit to New Orleans.

10/10 Loistava

Bethany

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We loved staying here! Very clean and comfortable room. Staff was friendly and fast, we would stay here again.
Yöpyi 2 yötä maaliskuussa 2024
Customer Service vastasi 4.4.2024
Bethany, thank you for sharing your experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. It brings us joy to hear that you enjoyed our comfortable rooms and efficient team members. We appreciate your kind words and trust in choosing us for future visits. We're looking forward to welcoming you back again soon.

10/10 Loistava

Craig

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 4.4.2024
Thank you for the wonderful rating, Craig!It's fantastic you enjoyed your time at The Saint Hotel, New Orleans, French Quarter, Autograph Collection so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

10/10 Loistava

Andrea

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very upscale stay for the price. Beautiful lobby. Feels like heaven, literally!!
Yöpyi 4 yötä maaliskuussa 2024
Customer Service vastasi 4.4.2024
Andrea, we're thrilled to hear that your time at The Saint Hotel, New Orleans, French Quarter, Autograph Collection exceeded your expectations. It's wonderful to know you appreciated our elegant lobby and we hope it did add a celestial touch to your stay. We appreciate your kind words and look forward to welcoming you back for another unforgettable experience!

10/10 Loistava

Kimberly

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
Very clean and comfortable
Yöpyi 1 yön maaliskuussa 2024
Customer Service vastasi 31.3.2024
Kimberly, we appreciate this excellent review! Our top priority at The Saint Hotel, New Orleans, French Quarter, Autograph Collection is always the comfort and satisfaction of our guests. We're delighted to hear that you found our hotel to be clean and cozy. Thank you for choosing to stay with us and your glowing comments. We're looking forward to welcoming you back soon.

10/10 Loistava

Simone

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location on Canal. Walkable, close to the streetcars and most of the key attractions. Staff was friendly and responsive.
Yöpyi 4 yötä maaliskuussa 2024
Customer Service vastasi 29.3.2024
Simone, it's delightful to hear that the prime location of The Saint Hotel, New Orleans, in the heart of the French Quarter met your expectations. We're glad that our hotel's proximity to the key attractions and transportation options enhanced your stay. Furthermore, the responsiveness and friendliness of our team members are one of our key strengths, and reading your feedback about them brings immense pleasure. We eagerly anticipate your next visit!

10/10 Loistava

Brandon

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
From Memphis and loved it!
Yöpyi 1 yön maaliskuussa 2024
Customer Service vastasi 28.3.2024
Brandon, it's fantastic to hear that you enjoyed your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection! We're thrilled that we could offer an experience worthy of your journey from Memphis. Looking forward to your next visit!

8/10 Hyvä

Dawn

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice place to stay
Yöpyi 7 yötä maaliskuussa 2024
Customer Service vastasi 26.3.2024
Dawn, it's wonderful to hear you enjoyed your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We truly value your feedback and look forward to welcoming you back in the future.

4/10 Huono

Rachel

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I normally do not leave reviews or complaints, whether I had an amazing experience or horrible experience. But I have to leave a review for the simple fact that this was my first time in New Orleans for my birthday weekend! I would like to start with the fact that this hotel was very very expensive. I paid $2000 for a two queen bed for five days (Thursday afternoon to Tuesday Morning). When my friend and I first walked into this room, there was a pungent smell that was unpleasant throughout the entire room. I overlooked the smell because I assumed that it would eventually fade away. I made my way to the bed that was closer to the window and noticed That all four pillows which were white were dirty I was automatically turned off. My friend had an extra pillow casing so I was not worried about this. As days went on, my friend, and I noticed how dingy this hotel room was. The room looked as if it was set up years ago and no one has been in the room since I checked in. There was dust everywhere. The curtains, which were white for the window, were so dirty and black. The bed part that was holding up the mattress was made out of wood and it was rotting away. The bed was unstable. There was mole everywhere in the bathroom especially in the shower. The TV barely worked. It was always glitching. We had a pile of dirty towels and rags that was by the door for housekeeping to pick up and they never picked it up for the entire five days we were there. The carpet was supposed to be blue a
Yöpyi 5 yötä maaliskuussa 2024
Customer Service vastasi 25.3.2024
Rachel, we regret to read about your less than satisfactory experience and wish your stay had met your expectations. We're genuinely sorry that your room left a lot to be desired and for any discomfort caused by unfamiliar aromas and cleanliness oversights. Quality and cleanliness are top priorities, and we'll be sure to investigate thoroughly to ensure optimal comfort for our guests. Our team members aim to deliver exceptional service, and it's disheartening to hear this wasn't your experience. We appreciate this feedback and will use it to improve. We truly hope you give us another chance to provide a more delightful stay in the future.

10/10 Loistava

Samantha

Yöpyi 3 yötä maaliskuussa 2024
Customer Service vastasi 23.3.2024
Thanks for the outstanding rating, Samantha!We're delighted your time at The Saint Hotel, New Orleans, French Quarter, Autograph Collection was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.

6/10 OK

Rudra

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Visited during spring break. The hotel is in a good location and the staff were very helpful and friendly. The hotel’s lobby was nice and clean however the room was dirty. The bathroom had mold in the tiles the curtain by the bed looked like it had mucus on it. Other than the cleanliness of the room the staff was really nice and helps and the hotel is in a great location. It’s quiet that you don’t get the noise from bourbon street but so close to all the great restaurants and night life.
Customer Service vastasi 21.3.2024
Rudra, it's heartening to hear that our team members were helpful and the hotel's location suited your needs. However, we regret to hear about the concerns around cleanliness. Our commitment to delivering a clean, comfortable stay will certainly be strengthened. We're grateful for your insight, and we look forward to an opportunity to serve you better in the future.

8/10 Hyvä

Crystal

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My wife booked this hotel for a weekend birthday celebration for me. The ambiance of the hotel was great. Service was excellent. Our room was spacious and comfortable. It’s in the middle of everything. Walkable to shopping, restaurants, and Nola nightlife. The only drawback if I had to find one would be that my particular room didn’t have a view. Other than that, our stay was very enjoyable. Also, be advised that there is $100 per day incidental fee the hotel charges and holds until you check out. The $100 per day fee is refunded after your stay. I would recommend this hotel and would definitely stay here again.
Yöpyi 3 yötä maaliskuussa 2024
Customer Service vastasi 21.3.2024
Crystal, it's delightful to hear that your weekend birthday celebration at The Saint Hotel was memorable, embodying the great vibe of New Orleans. We pride ourselves on our excellent service and comfortable accommodations right in the heart of the city. We do understand the importance of a good view and will strive to accommodate such preferences in the future. Regarding the incidental hold, it is standard procedure across many hotels to ensure any potential extras. We're glad it did not put a damper on your experience and appreciate your recommendation. We look forward to hosting you again for another remarkable stay.

6/10 OK

Samuel Ivory

Yöpyi 2 yötä maaliskuussa 2024
Customer Service vastasi 9.4.2024
Samuel Ivory, while we appreciate your feedback, it's difficult to address any specific issues without more detail. Thank you for choosing to stay at our hotel and we hope to have the opportunity to serve you better in the future. If you have any detailed comments or suggestions, feel free to share them so that we can make endeavours to elevate your experience.

10/10 Loistava

Zach

Yöpyi 3 yötä maaliskuussa 2024
Customer Service vastasi 6.4.2024
Zach, it's great to see that your stay at The Saint Hotel, New Orleans, French Quarter, Autograph Collection was enjoyable. We sincerely appreciate your perfect score. We're thrilled to have your recommendation and look forward to welcoming you again during your next visit to New Orleans.

10/10 Loistava

Felice

Hyvää: Siisteys
Yöpyi 5 yötä maaliskuussa 2024
Customer Service vastasi 17.3.2024
Thank you for the fantastic rating, Felice!It's outstanding you had such a wonderful experience at The Saint Hotel, New Orleans, French Quarter, Autograph Collection. We care about the satisfaction of our guests. We can't wait to see you again soon!