New Smithville Hotellit

”A nice place to stay!”

”Everything was great but I wish I had a closet”

”My family and I had a wonderful stay during the 4th of July weekend. The Fireworks were incredible! Great amenities!”

”Although the staff members (front desk and cleaning crew) were very nice, the hotel was not worth the money. -Breakfast ended at 10am, they refused to put any food out and it was only 9:20am with a full line of people waiting. -ice machine was broken - laundry room was not operable - the bathroom door wouldn’t close - the room door got stuck multiple times - cigarette burn and stain on the bedding - pool was dirty (pump was off) - the landline to the front desk was not working”

”The proper”

”Great place to stay if you’re going to Crystal caverns”

”Upon arrival there was no signage to show the entrance. You just see the hotel. Had to go down some side street and reroute around to find it. The front desk was great when we checked in. Arrive to the room and the moisture was horrible. No way to turn on vent fans. Went to sleep with moist bedding. Received a text that the room would be serviced on the 3rd day. We were only there for 3 days and didn't have enough towels/wash cloths. Sorry I don't reuse those like they want you to. We then came...

”Checked in and went straight to the rom to check it out and it was poorly cleaned by house keeping. Went back down to the desk and he gave us keys to another room that wasn’t any better so much so that there was feces still on the toilet. I went down and asked to be refunded. At first I was told to take it up with Expedia and then he did the refund and just told me to follow up with Expedia that he wouldn’t fight my refund after having someone go up and check both rooms out for themselves. ...

”My only complaint is that i didn’t see the emails with the door code, so when i went there, i knocked on the door and waited a bit - no one was at the property. Then for some reason i checked my email while i was waiting and saw the note with the code. It’s not a big deal, but confusing ”

”Limpieza”

”We expected a room with a tub, but the last available room didn’t have one. The room available was very pricey for its size. We decided not to stay. The highlight of our time was interacting with Jenna at the desk, she was extremely kind and very professional. Based on our experience with her we will consider returning on another occasion. We mainly wanted to have one night away, as we live close and our wedding anniversary is this weekend.”

”The gardens are spectacular, getting better every year.”

”When we got there the elevator was out of service which we were not told about until after we checked in. With 5 prosthetics in my body that was not good. I had also called two weeks in advance asking for a bottom floor room also close to an exit for our dog. The woman who checked us in was also the same woman I had spoken too weeks before (3/times) put us on the 2nd floor opposite side of the building of the doggy area. After begging with her how not happy we were with our accommodations. She...

”Rooms were nice”

”We stayed for five nights, the room was fine. However don't ask the housekeeping staff to get you anything. I assume it was the manager told me if you need anything you go through me not the housekeeping staff. Needless to say that was the only one day we got clean towels and our trash emptied. The housekeeping staff was very pleasant. In all the other front desk employees were also Pleasant”

”Staff very helpful and friendly!!! Very clean rooms. Would definitely stay here again.”

”Few people tell me about a lot of complaints of the service before I decided to stay there, but that was the closest at the moment and it’s not a very nice place to stay or sleep…”

”2 different rooms smell like smoke and lockeds were broken”

”Clean room , good breakfast”