I was very disappointed with this hotel. Based on problems I faced during my stay, I respectfully asked for a full refund for the appropriate compensation but I couldn't get any response or apology from hotel.
I found bugs in the room, which is not only disturbing but also raises serious concerns about the hygiene and safety standards of the hotel. As a person who has a skeeter syndrome which is an allergic reaction to mosquitoes, I was very scared of sleeping in this room with mosquitoes. I politely asked to change the room, but they said no even though they had extra rooms available.
As I attached the photos from the room, some of the bugs were alive and some of them were already dead, which shows that the room was not cleaned and checked before check-in and arrival. I asked for the new sheets and pillow, but the sheets also had dirt.
The window was broken and it seemed that all the bugs came in through the window. The in-room locker was broken, which meant this compromised my safety and privacy, and making the room uncomfortable and insecure.
Due to the hotel staff’s unhelpful response and attitude, I was able to fully enter the room after an hour since I had checked in. I felt ‘ignored’ and ‘neglected’ because I have waited in the lobby for a long time even though I was very tired but the staff was playing with his phone and it seemed he was not trying to figure out the problem. The new shift staff came in and he was also not being helpful at all.