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Arvostelut: The Staten Island Inn

2.5 out of 5
The Staten Island Inn
310 Wild Ave, Staten Island, NY

Arvostelut

7,0

Hyvä

Arvosana 10 - Loistava. 267 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 310 kautta 1000 arvostelua" "
Arvosana 6 - OK. 203 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 114 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 106 kautta 1000 arvostelua" "

7,6/10

Siisteys

7,8/10

Henkilökunta ja palvelu

6,4/10

Palvelut/mukavuudet

7,2/10

Majoituspaikan kunto ja tilat

6,4/10

Ympäristöystävällisyys

Arvostelut

2/10 Hirveä

Maureen

Yöpyi 1 yön marraskuussa 2022

10/10 Loistava

Latia

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Mother-Daughter NYC Trip
I actually was able to stay in an upgraded partner hotel next door, due to the Inn being used to help refugees at my time of arrival. The room, the service, and the check-in process were all amazing. The breakfast was amazing as well. The staff was remarkable. The front desk staff, whether they worked the day or night shift, was very helpful. I went into the city and came back to find my AC leaking and had some issues with the toilet, due to the weather being so cold outside. No matter what time of day or night, the maintenance people came quickly and worked efficiently to solve the problem. This made our trip wonderful. Just to know that we had a comfortable environment to come back to and rest after a long day of enjoying the city, felt great. I would definitely stay here again.
Yöpyi 4 yötä lokakuussa 2022

2/10 Hirveä

Emilio

Yöpyi 1 yön marraskuussa 2022

2/10 Hirveä

Katelyn

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Upon getting to the hotel, the evening before I was running the NYC marathon- I came to find out the hotel is now a homeless shelter. Not only was that shocking to me- given the marathon almost all hotels were already booked. It was extremely frustrating. This hotel needs to be taken down so others can no longer book.

2/10 Hirveä

Rudolph

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I showed up for my reservation on Oct 15 and was not able to get into the property after finally getting through to the hotel from my car, I was told that all reservations have been cancelled because the hotel replaced there bookings with asylum seekers that were brought to New York City I was asked who reservation was made through and after saying Expedia I was told that Expedia sent out emails I’ve looked through every email and never received anything!! As a matter of fact I’ve received this email asking how I enjoy my stay and also emails from the hotel asking the same I made this booking in August because I was attending a wedding and coming from 2 1/2 hrs away so basically we were left stranded with nowhere to prepare for the wedding and nowhere to spend the night Thanks very good job of ruining the event!!
Yöpyi 1 yön lokakuussa 2022

2/10 Hirveä

Meghan

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2022

10/10 Loistava

Greg

Yöpyi 3 yötä syyskuussa 2022

10/10 Loistava

Peter

Yöpyi 1 yön syyskuussa 2022
Felicia Guest Service Supervisor vastasi 6.10.2022
Thank you for your feedback. We're so glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe.

8/10 Hyvä

Nur-E

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä syyskuussa 2022
FELICIA GUEST SERVICE SUPERVISOR vastasi 27.9.2022
Thank you for your feedback. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

10/10 Loistava

Denys

Yöpyi 1 yön syyskuussa 2022
FELICIA GUEST SERVICE SUPERVISOR vastasi 26.9.2022
THANK YOU FOR YOUR FEEDBACK. ALL FEEDBACKS ARE IMPORTANT TO US. WE'RE GLAD YOU ENJOYED YOUR STAY WITH US AND HOPE TO SEE YOU AGAIN. HAVE A GREAT DAY AND ALWAYS STAY SAFE

8/10 Hyvä

Derrick

Yöpyi 1 yön syyskuussa 2022
FELICIA GUEST SERVICE SUPERVISOR vastasi 26.9.2022
THANK YOU FOR YOUR FEEDBACK. ALL FEEDBACKS ARE IMPORTANT TO US. WE'RE GLAD YOU ENJOYED YOUR STAY WITH US AND HOPE TO SEE YOU AGAIN. HAVE A GREAT DAY AND ALWAYS STAY SAFE

8/10 Hyvä

Lori

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The location was perfect for us. We would have liked to have a microwave in the room since there is no breakfast.
Yöpyi 2 yötä syyskuussa 2022
Felicia Guest Service Supervisor vastasi 19.9.2022
Thank you for your feedback. All feedbacks are important to us to better serve our guests. We're glad you enjoyed your stay with us. We hope to see you again. Have a great day and always stay safe!

6/10 OK

Tarkistettu asiakas

Yöpyi 2 yötä syyskuussa 2022
Felicia Guest Service Supervisor vastasi 20.9.2022
Thank you for your feedback. We're sorry you didn't enjoy your stay with us and hope you can give us another chance. Have a great day and always stay safe!

4/10 Huono

Clifton

Very small room. Mini fridge looked beat up. Microwave not available and no coffee maker in room. Why put coffee making items in the room without a coffee maker. Maid that was supposed to clean our room finished her shift luckily another maid cleaned our after we paid her.
Yöpyi 2 yötä syyskuussa 2022
Felicia Guest Service Supervisor vastasi 19.9.2022
Good Morning,Thank you for your feedback. We're so sorry you didn't enjoy your stay with us. We hope you can give us another chance to show you that we're under new management and everything will change for the best. We hope to see you again and have a great day

8/10 Hyvä

evan

Yöpyi 1 yön syyskuussa 2022
Felicia Guest Service Supervisor vastasi 19.9.2022
Thank you for your feedback. All feedbacks are important to us to better serve our guests. We're glad you enjoyed your stay with us. We hope to see you again. Have a great day and always stay safe!

8/10 Hyvä

Matthew

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The beds were very comfortable and they sheets were changed every couple of days.
Yöpyi 6 yötä syyskuussa 2022
Felicia Guest Service Supervisor vastasi 14.9.2022
Thank you for your feedback. We're glad you enjoyed your stay with us. Have a great day and always stay safe.

10/10 Loistava

Mark

Yöpyi 2 yötä syyskuussa 2022
Felicia Guest Service Supervisor vastasi 13.9.2022
Thank you for your feedbacks. All feedbacks are important to us to better serve our guests. We're so glad you enjoyed your stay with us. We hope you have a great day and always stay safe!

4/10 Huono

Michael

Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä syyskuussa 2022

2/10 Hirveä

YOICHI

Yöpyi 1 yön syyskuussa 2022

4/10 Huono

Vladimir

Huonoa: Siisteys
Bed
Yöpyi 1 yön syyskuussa 2022
Felicia Guest Service Supervisor vastasi 12.9.2022
Thank you for your feedback. All feedbacks are important to us. We're so sorry you didn't have a pleasant time at the hotel. We hope you have a great day and always stay safe.

8/10 Hyvä

Lori

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
The online add said there were microwaves and laundry. After checking in we found out that was not accurate.
Yöpyi 1 yön syyskuussa 2022
Felicia Guest Service Supervisor vastasi 12.9.2022
Thank you for your feedback. All feedbacks are important to us to better serve our guest. We're glad you enjoyed your stay. However, we do not have anything advertised about laundry. We never have a laundry area and we do have microwaves under requests. We hope you have a great day and always stay safe.

10/10 Loistava

Betty, Piscataway

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean
Yöpyi 1 yön syyskuussa 2022
Felicia Guest Service Supervisor vastasi 13.9.2022
Thank you for your feedbacks. All feedbacks are important to us to better serve our guests. We're so glad you enjoyed your stay and hope to see you again. Have a great day and always stay safe.

6/10 OK

luis

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Bueno ofrecen desayuno gratis y no lo dieron , solo le cambiaron nombre al hotel sigue siendo uno de esos sencillos hoteles , bueno solo para pasar la noche
Yöpyi 1 yön syyskuussa 2022
Felicia Guest Service Supervisor vastasi 9.9.2022
THANK YOU FOR YOUR FEEDBACK. ALL FEEDBACKS ARE IMPORTANT TO US TO BETTER SERVE OUR GUESTS. WE'RE SO GLAD YOU ENJOYED YOUR STAY WITH US AND HOPE TO SEE YOU AGAIN. HAVE A GREAT DAY AND ALWAYS STAY SAFE.

6/10 OK

shatae

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nothing ever works at the hotel the TV was broken the heated and worked correctly there was someone else's hair in my bed which implies that they never changed my sheet the bathtub was dirty I had to go out and buy some Clorox spray and clean the tub before I was able to take a shower the floor had some liquid spilled on it that had dried up
Yöpyi 4 yötä syyskuussa 2022
Felicia Guest Service Supervisor vastasi 7.9.2022
Thank you for your feedback. Sorry you didn't enjoy your stay. We wish you would come to front desk and let us know of this situation so we can accommodate you. We're here to help and serve our guests and when there is a problem, we make it our goal to fix any issue but if we do not know any of this then we cannot help. Have a good day and stay safe always

10/10 Loistava

Tim

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent front desk staff
Yöpyi 1 yön syyskuussa 2022
Felicia Guest Service Supervisor vastasi 7.9.2022
Thank you for your feedback. We're so glad to hear you enjoyed your stay. We hope to see you again. Have a great day and always stay safe!

2/10 Hirveä

Syed

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nothing
Yöpyi 2 yötä syyskuussa 2022
Felicia Guest Service Supervisor vastasi 6.9.2022
Thank you for your feedback. Sorry you didn't enjoy your stay with us. We hope you can give us another chance and come visit us again. We hope you have a great day and always stay safe!

4/10 Huono

Eric

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was smaller then expected, the bed was uncomfortable and pillows were sad. On top of that the toilet didn’t flush properly and I was told service would come but no one did.
Yöpyi 1 yön syyskuussa 2022
Felicia Guest Service Supervisor vastasi 6.9.2022
Thank you for your feedback. We're so sorry you didn't enjoy your stay with us. We would like for you to give us another chance and come visit us again. However, have a great day and always stay safe!

4/10 Huono

Paula

Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very small room
Yöpyi 1 yön syyskuussa 2022
Felicia Guest Service Supervisor vastasi 2.9.2022
THANK YOU FOR YOUR FEEDBACK. ALL FEEDBACKS ARE IMPORTANT TO US TO HELP US BETTER SERVE OUR GUESTS IN AREAS THAT NEED IT MOST. WE'RE SORRY THE ROOMS WERE TOO SMALL FOR YOU. HAVE A GREAT DAY AND ALWAYS STAY SAFE.

10/10 Loistava

Eva

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very pleasant and professional staff. Clean and comfortable room accommodation.
Yöpyi 1 yön elokuussa 2022
Felicia Guest Service Supervisor vastasi 2.9.2022
Thank you for your feedback. We're glad you enjoyed your stay with us. We hope you have a great day and always stay safe!

8/10 Hyvä

Tiffany

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Properly was clean and room was clean. The telephone to call local/long distance was NOT working at all and the television some of the channels were blurred vision and other channels were better. Need to handle that.
Yöpyi 2 yötä elokuussa 2022
Felicia Guest Service Supervisor vastasi 29.8.2022
Thank you for your feedback. We appreciate all feedbacks to help us better serve our guest in areas needed most. We're so glad you enjoyed your stay with us. Have a great day and always stay safe.

2/10 Hirveä

Kyle

Yöpyi 1 yön elokuussa 2022
Felicia Guest Service Supervisor vastasi 29.8.2022
Thank you for your feedback. We appreciate all feedbacks to help us better serve our guest in areas needed most. We're so glad you enjoyed your stay with us. Have a great day and always stay safe

10/10 Loistava

Deborah

Yöpyi 1 yön elokuussa 2022
Felicia Guest Service Supervisor vastasi 29.8.2022
Thank you for your feedback. We appreciate all feedbacks to help us better serve our guest in areas needed most. We're so glad you enjoyed your stay with us. Have a great day and always stay safe

10/10 Loistava

Howard

Yöpyi 4 yötä elokuussa 2022
Felicia Guest Service Supervisor vastasi 29.8.2022
Thank you for your feedback. We appreciate all feedbacks to help us better serve our guest in areas needed most. We're so glad you enjoyed your stay with us. Have a great day and always stay safe

8/10 Hyvä

Mark

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The air dryer was broken. The toilet flushed but then would keep running, and one reading light was not working.
Yöpyi 4 yötä elokuussa 2022
Felicia Guest Service Supervisor vastasi 25.8.2022
Thank You for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

8/10 Hyvä

laura, STATEN ISLAND

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
room clean and tidy, staff friendly.
Yöpyi 1 yön heinäkuussa 2022
Felicia Guest Service Supervisor vastasi 25.8.2022
Thank You for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

10/10 Loistava

Igor, Staten Island

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Easy, conviniemt, staff
Yöpyi 1 yön elokuussa 2022
Felicia Guest Service Supervisor vastasi 25.8.2022
Thank You for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

6/10 OK

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
A bit dirty, but no insects or animals. Decent for a quick overnight stay. Workers are caring, but the place needs a thorough cleaning (carpets, linens, vents).
Yöpyi 2 yötä elokuussa 2022
Felicia Guest Service Supervisor vastasi 23.8.2022
Thank you for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

6/10 OK

Sandesh

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat
Was ok. Nothing special.
Overall the hotel was fine. Nothing to brag about. Seems a little run down and on the verge of being out of business by the looks of it. Said free breakfast included, but it was not. Room and bathroom was ok. Def not worth nearly $200/night. Overall it was satisfactory. Probably wouldn't stay here again for the price...would probably go next door for $10 more.
Yöpyi 1 yön elokuussa 2022
Felicia Guest Service Supervisor vastasi 23.8.2022
Thank you for your feedback. We're so sorry you didn't enjoy your stay with us. However, we do not serve breakfast as we tell our guests and signs are all over the hotel to let guests know since the change of our hotel, we have stopped serving breakfast. We hope you have a great day!

10/10 Loistava

Michael

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön elokuussa 2022
Felicia Guest Service Supervisor vastasi 23.8.2022
Thank you for your feedback. All feedbacks are important to us to better serve our guests in areas that need it most. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

10/10 Loistava

Sergio

Yöpyi 1 yön elokuussa 2022
Felicia Guest Service Supervisor vastasi 22.8.2022
Thank you for your feedbacks. We're so glad you enjoyed your stay with us. We hope to see you again. Have a great day and always stay safe.

8/10 Hyvä

Desiree

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The location was good but had some difficulty with parking. Most of the available spots were located behind the property, as a woman traveling alone I wasn’t comfortable with that. The bedside table lamp in my room wasn’t working, other than that my stay was fine.
Yöpyi 2 yötä elokuussa 2022
Felicia Guest Service Supervisor vastasi 15.8.2022
Thank you for your feedback. We're so glad you enjoyed your stay, however we're sorry no one has informed you that we share the huge parking space with two other hotels on property. Behind the hotel is the safest spot to park your vehicle because we have cameras that we watch all the time. We hope to see you again, have a great day and always stay safe!

8/10 Hyvä

Clifford

Yöpyi 1 yön elokuussa 2022
Felicia Guest Service Supervisor vastasi 16.8.2022
Thank You for your feedback. All feedbacks are important to us to better serve our guests. We're glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!

4/10 Huono

Andrew, PAINTED POST

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Bathroom floor was greasy. No soap or shampoo in room. Toilet roller was broken. Not worth the price. Will not visit again
Yöpyi 1 yön elokuussa 2022
Felicia Guest Service Supervisor vastasi 15.8.2022
Thank you for your feedback. We're so sorry you didn't enjoy your stay, however we wished you would of told us this issue so that we can upgrade you to a better room. We hope you can give us another chance and visit us again. Have a great day and always stay safe!

2/10 Hirveä

JoAnn

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
First, there is a 100 extra charge that was surprised to me at check in. Secondly the room smelled like old cigarettes and weed. The room is also very tiny. When we came out of car there was a terrible smell in parking lot that literally made me gag.
Yöpyi 1 yön elokuussa 2022
Felicia Guest Service Supervisor vastasi 8.8.2022
Thank you for your feedback. All feedbacks are important to us to better serve our guests. So sorry you didn't enjoy your stay with us. However, when it comes to the Authorization of $100 please know when you make a reservation, it will let you know of the $100 hold. It is NOT a charge. It's always best to let any staff at the hotel of your stay so that we can accommodate you. Have a great day and always stay safe!

4/10 Huono

Gail

Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
My trip was blah. The rooms are EXTREMELY small and i was told that i had one of the bigger rooms. The smell of the room was like a basement or mildew smell. My tv was fuzzy on most stations. My air conditioning vent was broken and missing a part of it.
Yöpyi 3 yötä elokuussa 2022
Felicia Guest Service Supervisor vastasi 5.8.2022
Thank you for your feedback. All feedbacks are important to us to help us make improvements in parts guest see most. We're so sorry you had issues with your room. We hope you can come visit us again. Have a great day and always stay safe.

10/10 Loistava

Elvan

Yöpyi 4 yötä heinäkuussa 2022
Felicia Guest Service Supervisor vastasi 7.8.2022
Thank you for your feedback. All feedbacks are important to us to better serve our guest. We're glad you enjoyed your stay with us. We hope to see you again. Have a great day and always stay safe!

6/10 OK

Yisroel

Yöpyi 1 yön elokuussa 2022
Felicia Guest Service Supervisor vastasi 7.8.2022
Thank you for your feedback. All feedbacks are important to us to help us better serve our guest. We're glad you enjoyed your stay with us. We hope to see you again. Have a great day and always stay safe!

8/10 Hyvä

Christopher

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön elokuussa 2022
Felicia Guest Service Supervisor vastasi 5.8.2022
Thank you for your feedback. All feedbacks are important to us. We're so happy to know you enjoyed your stay with us. Please come visit us again. Have a great day and always stay safe!

8/10 Hyvä

Diane

Yöpyi 3 yötä heinäkuussa 2022
Felicia Guest Service Supervisor vastasi 3.8.2022
Thank you for your feedback. Thank you for choosing our hotel as your place to stay. We are so happy to know you enjoyed your stay. We hope to see you again. Have a great day and always stay safe!

10/10 Loistava

eric

Yöpyi 1 yön heinäkuussa 2022
Felicia Guest Service Supervisor vastasi 2.8.2022
Thank you for your feedbacks. All feedbacks are very important to us so that we know where we need most improvement at. We're so glad you enjoyed your stay with us and hope to see you again. Have a great day and always stay safe!