Thank you for your fantastic review!

Thanks for you score Sabrina. We look forward to seeing you again soon.

Hi Rajat, Thanks so much for your review. We hope to see you again soon.

Hi Matthew, Thank you for your review. We are very glad to see you enjoyed your stay with us. We hope to see you again soon.

Hi Melanie, Our apologies regarding the hot water situation. You can get a very limited menu after hours.

Dear ElizabethPlease accept our apologies for the state of your room. I have passed your comments on to our housekeeping department

Hi Michael, Thank you for your comments. Newcastle has a very vibrant nightlife.

Hi YujinThanks for your comments

Hi Nadine, Thank you for your comments on our staff and beds. I apologize for the inconvenience of the hair in your bathroom.

Thank you for your comments

Thank you for you comments Allen

Thank you for taking the time to leave us a review of your recent stay. We are sorry to hear about the issues you had during your visit and appreciate you letting us know areas we can improve in, as these will make for better guest experiences in the future. These comments have been raised with our teams for rectification, we hope to welcome you back in the future so we can show you our usual, high-quality standards. Best Wishes, Mercure Newcastle

Hi Ria, thank you for taking the time to leave us a review of your recent stay. We sincerely apologise that the experience did not meet your expectations, and greatly appreciate your comments on areas we can improve on as we strive to improve with each stay! These issues have all been raised for action and we will be implementing strategies to have these rectified, as the comfort of our guests is our top priority. We do hope that we can convince you to reconsider staying with us again in the future, as we would love the opportunity to show our usual standardsBest Wishes, Mercure Newcastle

Hi Jodie, thank you for taking the time to leave a review of your recent stay, we are sorry about the issues you encountered during your visit and assure you this is not our usual standard of service. This has been raised as an area of improvement and we will be implementing further staff training so we are better equipped to help guests if this occurs in the future. Unfortunately our car parking is subject to availability and not guaranteed, we do apologise that this was full when you arrived for your stay, and that you were impacted by the traffic – our central location is mostly a positive, however this can sometimes come with noise and we understand this is not always ideal. Again, we do apologise that your expectations were not met during your last visit, however do hope that we can convince you to reconsider staying with us again in the future, as we would love the opportunity to show our usual standards.Best Wishes, Mercure Newcastle

Hi Michael, thank you for taking the time to leave a review, we are so glad you enjoyed your stay with us and look forward to welcoming you back in the future! Best Wishes, Mercure Newcastle

Dear Lashawn, Thank you for your review.

Thank you for taking the time to leave us a review, we are so glad you enjoyed your stay with us and look forward to welcoming you back for your next Newcastle trip! Best Wishes, Mercure Newcastle

Hi Beth, Thank you for your review. I am sorry to hear about your negative experience at our property. I apologise for the events you experienced. This is not our usual standard we hold ourselves to. We hope to welcome you back to show you our usual standard.

Hi Helen, Thank you for your review. We hope to see you again soon.

Good morning, Kathy, Thank you for your review. I am so pleased that you had a great stay with us. We hope to see you again soon.

Hi Kris. Thanks so much for your review. We hope to see you again soon.

Hi Di, Thanks so much for your review. Your feedback has been noted and will be sued to help us improve.

Good morning, Thank you for your review. We are sorry to hear of your experience at our property. Being located in the city centre does allow for some noise. Your feedback will help us improve, and we appreciate you for taking the time to review us.

Hi Andrew, Thanks so much for your review. Your feedback is much appreciated and will be used towards helping us improve.

Hi Barry, We apologise sincerely for this This is not the standard of service we aim for, and we are extremely sorry about your experience. I have reimbursed you for your parking fee. I will also discuss these matters with our staff also, as your feedback s critical in helping our hotel improve. We hope to have you stay again so we can show you the standard of service we do deliver.

Hi Ananth, Thank you for your review. We hope to welcome you back to our property soon.

Hi Chris, Thank you for your review. We hope to see you again soon.

Hi Alan, Thank you for your review. We hope to see you again soon.

Hi Des, Thank you for your review. We are sorry to hear of your experience. Being located in the city centre does allow for some noise at times. We have passed this feedback onto housekeeping.

Hi Richa, Thanks for your review. We are sorry to hear of your negative experience with us. We hope to welcome you back to our property one day, and show you, our improvements.

Hi Michelle, Thank you for your review. We hope to see you again soon.

Hi Julie, Thank you for your review. We hope to see you again soon.

Hi Grant, Thank you for your review. We hope to see you again soon.

Hi Elizabeth, We are sorry to hear of you experience here. Our TV's do have Chromecast where you are able to use your mobile device and any streaming serviced, such as 9now, and watch anything you like on the TV. We apologise for any inconvenience.

Hi Sarah, Thank you for your review. We apologise for any inconvenience the things you have mentioned in your review. Our parking is limited, and we are unable to guarantee any spots prior to arrival unfortunately. We hope to see you again soon.

Hi Darren, Thank you for your review. We hope to see you again soon.

Hi Eric, Thank you for your review. Being located in the city centre does mean there is some noise at times. We are glad you enjoyed your stay and we hope to see you again soon.

Hello,Thank you for your review, we're so glad you had an enjoyable stay with us and hope to welcome you back to Mercure Newcastle in the future.Kind regards,

Hi James,I'm so glad you had an enjoyable stay with us.We hope to welcome you back to Mercure Newcastle in the future.Kind regards,

Hi Jude,We appreciate your review. We take everything into consideration.Warm regards,

Hi Ryan,Thank you for your review. Apologies for the inconvenience. We've made sure the guests receive an email about the pool being under maintenance at the moment. It's expected to be finished in two weeks. Hope to see you here again.Warm regards,

Hi Paul,I'm so glad you had an excellent stay with us.We look forward to welcoming you back to Mercure Newcastle in the future.Kind regards,

Hi Catherine,We appreciate your review. I have notified housekeeping about your review on the bathroom and will ensure the cleanliness is improved.Warm regards,

Thank you for your review Anthony.Warm regards,

Hi Lyhort,Thank you for your review. We apologise for the inconvenience. We have advised housekeeping to ensure they don't overuse their cleaning products.Warm regards,

Hi Justine,I'm so glad you had an enjoyable stay with us.We hope to welcome you back to Mercure Newcastle in the future.Kind regards,

Hi Jus,I'm so glad you had an enjoyable stay with us.We look forward to welcoming you back to Mercure Newcastle in the future.Kind regards,

Hi Marg,Thank you so much for your positive review. We are glad you enjoyed your stay with us and we look forward to seeing you again soon.Warm regards,

Hi Ged,Thank you for your review. We apologise for the inconvenience. We hope to see you again.Warm regards,

Hi Kevin,We appreciate your review and we are sorry for the inconvenience. We hope to see you again soon.Warm regards,