Huoneistohotellit – Newcastle

”Room was very clean. Request was greatly appreciated. My second stay and enjoyed it! ”

”We had the one bedroom apartment which is absolutely huge. It has two outdoor seating areas on opposite sides of the unit. Access to your unit, the building, and the garage are all a single code to remember. The elevator is quick, though there are only 3 levels (garage, lobby, rooms). The one bedroom apartments are strange in that you have to enter the code at two different entry doors before heading up a staircase to reach your living space. The rewards of the living space more than offset...

”Booked a family room-- and ended up to a room that was far below the expectation (it was very dark, the carpet was not clean). However, after 1 night of being less-than-happy, complained about it and we were moved to a much better room that looked like the pics on the hotel site. At the end of the visit, the hotel even gave a small reimbursement-- so have to say that they made lemonade out of lemons. So thank you for the great service!”

”The room was spacious and looked like just renovated. The bed was so comfortable and there was possibility to get thinner pillows if needed. I could not hear any noise from the other room which was so nice. The hotel was just few blocks away from city center. Everything is were close to the hotel. ”

”The stay got off to a very poor start. The advertisement instructed guests to contact the property to receive a door access code. When I called in the afternoon, the property manager was extremely rude. Even after I explained the reason for my call, I was repeatedly questioned as if I didn’t understand the instructions. The beds and pillows were very uncomfortable and appear old and worn, with little care or maintenance. There is also a serious maintenance issue in the upstairs bathroom, with...

”One of the worst customer service had experienced, building and room shown at the time of booking is different where room been allocated. Never book again with this property ”

”Cleaning was not the best, twisties under the bed and litter from previous people. Bed slopes from a peak down from the centre line to the edges. ”

”Room has been set up nicely for our family and kids enjoy the spa and swimming pool there. Staff are very friendly and provided good services and information to us. ”