Lomakeskukset – Newcastle Island

”Resort was not very accommodating to disability needs. Very disappointed. Using the grotto spa, got charged a 15% gratuity on everything, including the use of the grotto pool where no one did anything to earn a gratuity. Felt like a money grab when the whole experience was already very expensive. Felt overcharged and under serviced.”

”The property was surface clean. Bottom of shower needed work, couch had stains (blankets would help), light bulbs burned out, pillow slip stains, dirty bbq, dirty coffee pot. You can tell that the cleaners are not putting in any effort, and there is no one checking on their work. The biggest issue was the plugged sink drain. It seemed ok, but slow, for the first few days, but then when we used a large amount of water in the sink, it wouldn’t drain. A plumber was called, but was unable to fix it...