Rating Details:
I was somewhat dissatisfied with the condition of the vacation rental.
I was very happy with the location.
The vacation rental was clean.
The property manager was adequately helpful.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
I've used Burr White Realty in the past and have been satisfied with all interactions up until this latest experience. When arriving at the property this past Saturday, I noticed the home only had one window fan (no a/c)for the entire house and the BBQ was rusty and not working. So I sent BW an email on Sunday and never received a response. I also called their IT support line on Sunday evening for support with the TV and never received a return call. As far as the property, there were many things that I was disappointed to find on arrival. Some include the dishes being dirty (pink lipstick on glasses...had to clean them all before using), the fold out mattress in the sofa was so aged and worn down to the coils that it was unusable which meant we had to sleep on the tile floor, the vacuum didn't work and there were no additional supplies such as a scrubby brush for dish washing, tp, paper towels and soap. I know a few of these things are petty, but when you spend a decent amount of money for a rental, its nice to have the bare necessities like fans and a mattress available.