2/10 Hirveä
Carla
Matkusti pienten lasten kanssa
1.8.2025
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We booked this hotel six weeks in advance, requesting a nice view, as we were traveling far with my three children—none of whom had ever seen Niagara Falls. We were really hoping for a special experience.
Instead, we arrived to find a room with no view at all—not even a window. Despite booking a room that claimed to sleep five, it had just two beds, no sofa, and absolutely no room to add a cot. There were only three towels provided for our family of five, and even after requesting more, they never arrived.
We also asked for a luggage cart to help bring everything in from the parking garage, but that never showed up either. We ended up making two exhausting trips—twice—dragging luggage while also managing all three small kids. None of that would have happened if we just had access to a cart but we were told they were for the VIP guests.
The whole stay was frustrating, uncomfortable, and chaotic. We barely slept. The breif time we went to the pool it was packed and someone threw up so we had to leave. I wouldn’t recommend this hotel to anyone, especially not families traveling from out of town hoping for a memorable visit.
Carla
Yöpyi 1 yön heinäkuussa 2025
