Apreciada Yasel, agradecemos el tiempo que se tomo en hacernos saber sus reclamos, la reserva si decia que se cobraba al llegar, nuestro records muestran que usted no se presento a su reserva y como tal el hotel cobra un cargo del total de la noche por no presentacion a la reserva passadas las 24 horas de politica de cancelacion. Si usted tiene alguna duda por favor no dude en contactarse al hotel directamente, estamos para ayudar.

Hello Brandon D,We appreciate your kind words about our helpful staff and convenient location near the beach.

Hello Shabniz,We are sorry to hear about your experience and regret any inconvenience. Guest feedback is valuable, and we will address this with our team to improve services for future guests. Should you wish to further discuss your stay, please contact our management team directly. Your comfort and satisfaction are our top priorities.

Hello Bill Fisher,We are thrilled to hear that you had a wonderful stay at our hotel! We look forward to welcoming you back in the future for another amazing experience.

Hello Beverly, I'm sorry to hear about your experience at our hotel. Your feedback is valuable and will be shared with the relevant teams for further review. If you have any further concerns, please don't hesitate to reach out to our management team. Thank you for bringing these matters to our attention.

Hello Alfredo Ruiz,We appreciate your feedback and are glad to hear you had a positive experience at our hotel. Thank you for choosing to stay with us, and we hope to welcome you back in the future!

Hello Nick, We are sorry to hear that your experience did not meet expectations. Please feel free to contact us with any feedback you may have from your stay. We value all input from our guests to continually improve our services.

Hello John,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

Hello Bart,We appreciate your feedback and will share your comments with our team for review. Should you have any concerns during your stay, feel free to bring them to our attention. Thank you for choosing our property for your accommodation needs.

Hello Vianney, We appreciate your feedback regarding our property and staff. We are glad to hear you enjoyed our location and helpful breakfast staff. Your comments regarding the hotel's appearance will be shared with the team for future improvements. Thank you for staying with us and taking the time to provide your insights.

Hello Guillermo, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

Hello Kirian, We appreciate your feedback and will share your comments with our team to make necessary improvements for future guests' satisfaction. Thank you for bringing this to our attention.

Hello Raymond,We’re sorry to hear about your disappointment with your recent stay. We truly value your feedback and will communicate your concerns to the appropriate team for further review. Thank you for bringing these issues to our attention.

Hello Christopher,We're delighted to hear you had a wonderful stay with us! We look forward to welcoming you back again soon for another exceptional experience.