Novy Kyrlay Hotellit

”The property was very clean. The bed was very comfortable except for the flat pillows. We had very poor tv for both nights. It was frustrating that we couldn’t watch the nba playoffs on either tv because their satellite had poor reception. The front desk never answers the phone so I went down to the desk and the employee was reading and eating pizza. The second night they didn’t answer because they were folding laundry. With that being said there are limited options in Pikeville(which is a...

”Good old fashioned customer service. Not the newest facility but you don't need brand new when its well maintained and properly staffed.”

”Decided to see if we could upgrade to room with balcony after we arrived and woman at desk worked to change if”

”The property is extremely run down and not at all what I would consider a clean or comfortable stay. The room had a very strong and unpleasant plug-in fragrance smell that seemed to be covering up other odors. The pillows smelled heavily of body odor, the white towels were stained and the dye from the blue towels ran when wet. The bathroom and shower area need much better cleaning and maintenance. There was mildew on the bathroom ceiling, soap stains on the shower curtain that made it obvious...

”The people who work here are very nice and extremely accommodating! I would recommend it. It’s basic but homey.”

”I have stayed here several times and it has consistently been a great experience each time. Always clean. Staff is always friendly and helpful. Breakfast is always good.”

”The staff went out of their way to make everything great that’s the sign of a good hotel. It was a bit expensive for the amenities but over”