Aula

Arvostelut: Comfort Inn & Suites Omaha Central

2.5 out of 5
Comfort Inn & Suites Omaha Central
7007 Grover St, Omaha, NE

Arvostelut

6,8
Arvosana 10 - Loistava. 262 kautta 1003 arvostelua" "
Arvosana 8 - Hyvä. 276 kautta 1003 arvostelua" "
Arvosana 6 - OK. 177 kautta 1003 arvostelua" "
Arvosana 4 - Huono. 148 kautta 1003 arvostelua" "
Arvosana 2 - Hirveä. 140 kautta 1003 arvostelua" "

7,0/10

Siisteys

7,6/10

Henkilökunta ja palvelu

7,0/10

Palvelut/mukavuudet

6,4/10

Majoituspaikan kunto ja tilat

6,2/10

Ympäristöystävällisyys

Arvostelut

2/10 Hirveä

Rigo

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

Sandy

Rooms were great everything was spotless. Beds comfortable. The breakfast was good.
Yöpyi 1 yön toukokuussa 2024
Hotel Manager vastasi 28.5.2024
Dear Sandy,Thank you for your wonderful feedback! We're thrilled to hear that you found the rooms spotless and the beds comfortable. It's also great to know that you enjoyed our breakfast. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager

4/10 Huono

Breshawna

Matkusti lemmikkien kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
There was no fridge or microwave in the room. There was a big gap above our door. Our door didn’t even lock so anyone could’ve just walked into our room.
Yöpyi 2 yötä toukokuussa 2024
Hotel Manager vastasi 28.5.2024
Dear Breshawna,We sincerely apologize for the issues you experienced during your stay. The absence of a fridge and microwave, as well as the security concerns with your door, are unacceptable and not up to our standards. Your safety and comfort are our top priorities, and we regret that we fell short. We will share your feedback with our maintenance and management teams to address these problems. Hope you will visit again.Sincerely, Hotel Manager

10/10 Loistava

Paul

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything
Yöpyi 2 yötä toukokuussa 2024
Hotel Manager vastasi 27.5.2024
Dear Paul,Thanks for the stay and great feedback. It is really encouraging. We feel proud when we get such reviews and motivates us to serve better. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Hyvä

carlo

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Clean
Yöpyi 1 yön toukokuussa 2024
Hotel Manager vastasi 27.5.2024
Dear Carlo,Thanks for your stay at our hotel. We thank you that you noticed the cleanliness of our hotel. We accept your appreciation for it. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely, Hotel Manager

2/10 Hirveä

Jean

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Place was really filthy. Cigarette smoke smelling in the hallway. Really unclean.
Yöpyi 2 yötä toukokuussa 2024
Hotel Manager vastasi 27.5.2024
Dear Jean,We are truly sorry to hear about the unsatisfactory conditions you encountered during your stay. We sincerely apologize for any inconvenience or discomfort caused by the uncleanliness and cigarette smoke smell. We take your feedback seriously and will address these issues with our housekeeping and maintenance teams to ensure improvements are made promptly. We hope to have the opportunity to make it right in the future.Sincerely, Hotel Manager

2/10 Hirveä

Ashley

Matkusti lemmikkien kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
My stay was awful. Dirt and handprints was all over the blow dryer, in the room, air conditioning was not proper, the smoke detector was missing. The tub did not drain, dirt on the walls. Noisy. I tried to go to the front desk and nobody was there. The attendant in the morning was outside smoking when I went to check out to inform them of my issues and decided to just post here. I have photos of my room. This room was not worth the money. And building not up to code.
Yöpyi 1 yön toukokuussa 2024
Hotel Manager vastasi 25.5.2024
Dear Ashley,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

4/10 Huono

Janyce

Matkusti perheen kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The property badly in need of repair. It recently purchased, it should have remained closed until elevators were repaired and the remodel was completed. The bathrooms had tubs that appeared to have been painted and the paint was chipping off. The elevators had signs stating no more than 4 persons with other signs still showing 6 or 5 persons.
Yöpyi 1 yön toukokuussa 2024
Hotel Manager vastasi 24.5.2024
Dear Guest,We sincerely apologize for the inconvenience you experienced during your recent stay with us. Please know that we take your feedback seriously, and we are actively working to address the issues you mentioned. We understand the importance of maintaining our property to the highest standards, and we regret that your experience did not reflect this. Rest assured, we are taking immediate steps to rectify the elevator capacity signage and address the condition of our bathrooms. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve. Thank you for bringing these matters to our attention.Sincerely, Hotel Manager

8/10 Hyvä

Dominique

Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The lobby was very nice and front desk staff when I checked in. But there's a restaurant or bar downstairs and there were people standing and talking loud in the parking lot when we arrived by the front door and by the outside pateio area of that place. It was just unnerving/worrisome because I was traveling with my young child, and after 11:30 pm. Ì felt the noise level and party crowd was inappropriate and inconsiderate especially for a Wednesday night. It would have been nice for a mini fridge in the room too to put our water and juice over night while we rested from our drive. Bed, sheets, pillows where hreat quality and so comfortable. I slept amazing as did my daughter. The bathroom would be better with an exhaust fan as the shower steamed it up very quickly for us in the morning getting ready and had to prop open door to clear the mirror before I could finish getting ready while my daughter slept. The closet/hall area had paint repair coverup splotches of a different color which was very noticeable. Bathroom door and doorknobs were kind of junky looking despite the bathroom upgraded look. The bathroom floor mat towel had a stain on it too. To top it off I had to pay a $100 deposit (standard for all guests) on top of my room cost which was already $94 for the night. The front desk notice says it'll take up to 10 days for my deposit to refunded. This seemed excessive all things consconsided. I've stayed in high-end hotels that didn't require a deposit.
Yöpyi 1 yön toukokuussa 2024
Hotel Manager vastasi 24.5.2024
Dear Guest,Thank you for sharing your recent experience with us. We're delighted to hear that you enjoyed our lobby and found our front desk staff welcoming. Your feedback regarding the noise disturbance from the adjacent restaurant/bar area is concerning, and we apologize for any inconvenience caused, especially given your concerns about traveling with your child. Rest assured, we will address this issue with our management team to ensure a more peaceful environment for our guests.We appreciate your compliments on the quality of our bedding and the comfort of your sleep. Your suggestions regarding the addition of a mini-fridge in the room and the installation of an exhaust fan in the bathroom are duly noted and will be taken into consideration for future improvements.Regarding the condition of the room, we apologize for any discrepancies you encountered. Your comments regarding the paint repair cover-ups, bathroom door, and bathroom floor mat have been shared with our maintenance team for immediate attention.As for the deposit policy, we understand your concerns, and we apologize for any inconvenience caused. We will review our policies to ensure they align with our guests' expectations.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Sincerely, Hotel Manager

4/10 Huono

Shelley

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The front desk persons that we encountered were very nice. Our room was questionable. The beds were clean. The carpet felt wet. The bathroom was the worst. It looked like feces on the door and wall. There were other stains on the wall... unsure of what they were... could be urine... The others I had no idea. Took a shower and within 5 minutes my feet were under water. That drain is in desperate need of cleaning.
Yöpyi 1 yön toukokuussa 2024
Hotel Manager vastasi 20.5.2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found our front desk staff accommodating. However, we're deeply concerned to learn about the issues you encountered in your room. Please accept our sincerest apologies for any inconvenience caused by the cleanliness and maintenance issues you experienced. We have addressed these concerns with our housekeeping and maintenance teams to ensure they are promptly rectified. Your comfort and satisfaction are important to us, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely, Hotel Manager

4/10 Huono

Emily

Matkusti kumppanin kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The bathroom was tiny could barely move around, the elevators would take forever and go to the wrong floors, the restaurant menu inside the room was not the same as the actual restaurant, the toilet paper sucked, and the staff was all Indian and hard to understand. Breakfast was mediocre.
Yöpyi 1 yön toukokuussa 2024
Hotel Manager vastasi 20.5.2024
Dear Guest,We appreciate your feedback and apologize for the inconveniences you experienced during your stay. We'll address the issues with the bathroom size and elevator efficiency with our team to improve future experiences. Regarding the restaurant menu discrepancy and quality of amenities, we'll work to ensure consistency and upgrade where necessary. Our diverse staff is here to provide excellent service, and we'll ensure communication is clear and effective. Your comments on breakfast will also be taken into consideration for enhancements. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

2/10 Hirveä

Robert, cedar falls

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This was the worst room ever. Giant, greasy handprints on the headboard, grease on the plastic furniture, toilet loose, goo in the sink drain, dead bugs around the bathroom floorboards. Really gross. We wont be back. Should have demanded our money back and left but needed a bed on a busy weekend.
Yöpyi 2 yötä toukokuussa 2024
Hotel Manager vastasi 20.5.2024
Dear Guest,We're truly sorry to hear about your disappointing experience. This falls far short of the standards we aim to uphold. Please accept our sincerest apologies, and know that we take your feedback seriously. We'll address these issues immediately to ensure they don't recur. If you'd like to discuss this further or if there's anything we can do to make it right, please don't hesitate to reach out to our management team.Sincerely, Hotel Manager

6/10 OK

Maria

Matkusti kumppanin kanssa
I didnt like the fact that there are no mini refrigerators in the room. Room was ok, view of the interstate was alright.
Yöpyi 4 yötä toukokuussa 2024
Hotel Manager vastasi 20.5.2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your input regarding the absence of mini refrigerators in the room. We'll take this into consideration for future improvements. We're glad to hear that you found the room and view satisfactory overall. We hope to have the opportunity to welcome you back for an even better experience in the future.Sincerely, Hotel Manager

8/10 Hyvä

Ralph

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Ok place to stay over night and get some sleep. Looks like they are going thru renovations so many areas were under construction.
Yöpyi 1 yön toukokuussa 2024
Hotel Manager vastasi 16.5.2024
Dear Ralph,We're glad to hear that you found our place suitable for an overnight stay and were able to get some rest. We apologize for any inconvenience caused by our ongoing renovations. We're constantly working to improve our facilities for our guests, and we appreciate your understanding during this process. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Hotel Manager

2/10 Hirveä

Cheyenne

Matkusti perheen kanssa
Was very dirty…
Yöpyi 1 yön toukokuussa 2024
Hotel Manager vastasi 15.5.2024
Dear Cheyenne,We're truly sorry to hear that you found cleanliness issues during your stay. Maintaining a clean and comfortable environment is essential, and we take your feedback very seriously. We will investigate the matter promptly and take necessary steps to address any cleanliness concerns to ensure a better experience for our guests in the future. We hope to have the opportunity to welcome you back for a more pleasant stay.Sincerely, Hotel Manager

6/10 OK

Diane

Hyvää: Henkilökunta ja palvelu
One staff member was rude. Did not acknowledge me when I arrived. Looked right at me, said nothing and went about walking around aimlessly. People drinking and listening to their car stero very loud at 10 pm
Yöpyi 1 yön toukokuussa 2024
Hotel Manager vastasi 15.5.2024
Dear Diane,Thank you for sharing your experience with us, and we sincerely apologize for the lapse in our service. It's disheartening to hear about the rude behavior you encountered from one of our staff members and the disturbance caused by noise late at night. We'll address this matter internally to ensure it doesn't happen again. Additionally, we'll take steps to enforce noise policies to maintain a peaceful environment for all guests. We hope to have the opportunity to make it up to you on your next visit.Sincerely, Hotel Manager

6/10 OK

Sarah

Matkusti perheen kanssa, Liikematkailija
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Needed a little elbow grease.
Yöpyi 2 yötä toukokuussa 2024
Hotel Manager vastasi 14.5.2024
Dear Sarah,Thank you for your feedback. We're committed to maintaining high cleanliness standards, and we apologize if your experience fell short of expectations. Your comments are valuable, and we'll ensure that any areas needing attention receive the necessary care to enhance future stays. We hope to have the opportunity to welcome you back for an improved experience.Sincerely, Hotel Manager

4/10 Huono

Gabriel

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Not clean; hair in the sink, stains on the bed, and on the pillowcases. Dirt smudges everywhere. Staff was very unhelpful. The people who were also staying there were unhinged. Not staying there again. So not worth it.
Yöpyi 1 yön toukokuussa 2024
Hotel Manager vastasi 13.5.2024
Dear Gabriel,Thanks for taking the time to share your experience. Your feedback shows that there was a complete breakdown with the stay which is worrisome. This is not at all a regular feature of our hotel and something has gone wrong. We regret the inconvenience but will investigate and based on that will take all possible steps to prevent such an experience for any guest. We hope you will consider giving us another opportunity to provide you with a much-improved stay.Sincerely, Hotel Manager

2/10 Hirveä

Natalie

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Terrible experience. The hotel is old and run down. There was water damage all over the ceiling and down the wall. We were sneezing and coughing the whole time. Dusty and dirty. Stains on the floor, sheets, blankets. Holes in the carpet. Staff unhelpful. We booked for 2 nights, but left after one because of the condition. The pool had a 30 person minute, but there were at least 50 people at all times. Would not recommend.
Yöpyi 2 yötä toukokuussa 2024
Hotel Manager vastasi 13.5.2024
Dear Natalie,We are distressed to see your comments. Our apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager

4/10 Huono

dakota

Matkusti pienten lasten kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room smelled of smoke. No viewing options on tv in room. Water dripping from ceiling in halls. Paint peeling in bathroom
Yöpyi 1 yön toukokuussa 2024
Hotel Manager vastasi 13.5.2024
Dear Dakota,We sincerely apologize for the issues you encountered during your stay. Your comfort and satisfaction are our top priorities, and it's disappointing to hear that we fell short of meeting your expectations. We take your feedback seriously and will address these concerns promptly to ensure a more pleasant experience for our guests in the future. Please know that your comments will shared with the appropriate teams for immediate action. We hope to have the opportunity to welcome you back for a much-improved stay.Sincerely, Hotel Manager

8/10 Hyvä

Yue

Yöpyi 1 yön toukokuussa 2024
Hotel Manager vastasi 10.5.2024
Dear Guest,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

2/10 Hirveä

Kaija

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Chipped paint, dusty rooms, crumbs on the floor. No sign as to where the stairs are, starts are dark and unclean. Elevators are slow and can only hold 4 people at a time. There were at least 12 people trying to use the elevator upon our arrival. Will not stay here again.
Yöpyi 1 yön toukokuussa 2024
Hotel Manager vastasi 8.5.2024
Dear Kaija,We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. Please visit us again.Sincerely, Hotel Manager

6/10 OK

Angel

Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a good area and the complimentary breakfast is nice. However, the water in the shower doesn’t get hot sometimes and the elevator is very slow. They also charge your credit card before your stay despite when you choose the “pay at property” option so be careful which card you put down as the deposit as they’ll charge the entire reservation there before you arrive.
Yöpyi 4 yötä toukokuussa 2024
Hotel Manager vastasi 7.5.2024
Dear Angel,We're pleased to hear that you enjoyed the location and complimentary breakfast during your stay. However, we apologize for the issues you encountered with the water temperature in the shower and the slow elevator. Additionally, we apologize for any inconvenience caused by the credit card charging process. We have passed them on to our management for further verification. We hope to be able to foster a quick response that will be satisfactory to you. Sorry for any inconvenience. Please visit us again.Sincerely, Hotel Manager

6/10 OK

Jennifer

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
Found hair in my “clean” shower. Our door stuck and had a space at the top when it closed. Felt unsafe and unprivate. Staff at desk wasn’t overly friendly and we kept having to have our keys reset bc they wouldn’t work. BUT THE BREAKFAST WAS AWESOME!!!
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 6.5.2024
Dear Jennifer,We are distressed to see your comments. Your feedback is important to us. Our apologies for the inconvenience. The entire points you have observed will be investigated and necessary actions will be taken, You can be sure about a safe stay with us. Please visit us again.Sincerely, Hotel Manager

10/10 Loistava

Marquita

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very helpful while we are looking for a new home for our family.
Yöpyi 14 yötä maaliskuussa 2024
Hotel Manager vastasi 1.5.2024
Dear Marquita,Thank you for your stay. We're glad to hear that we could assist you during your search for a new home for your family. Providing support and assistance to our guests in all aspects of their stay is important to us, and we're pleased that we could be of help during this transitional period. Best of luck with your new home, and we hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager

8/10 Hyvä

Ryan

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Convenient and affordable Dislikes: The load capacity and all elevators were being worked on at the same time, the stairways could have been less looking like it has had a lot of traffic through it and better lighting
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 29.4.2024
Dear Ryan,Thank you for staying with us. It's great to hear that you found our hotel to be convenient and affordable. We apologize for the inconvenience caused by the elevators being worked on simultaneously and for any issues with the appearance and lighting of the stairways. We'll take it into consideration as we strive to improve our facilities for our guests' comfort and safety. We hope to have the opportunity to better serve you in the future. Sincerely, Hotel Manager

4/10 Huono

Christine

Matkusti kumppanin kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Les tâches sur la literie
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 26.4.2024
Dear Christine,Thank you for your feedback. We sincerely apologize for the stains on the bedding. Please rest assured that your feedback will be shared with our housekeeping team to address the issue and prevent it from happening again in the future. Your satisfaction is important to us, and we appreciate your understanding. Hope you will visit again.Sincerely, Hotel Manager

2/10 Hirveä

edith

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä huhtikuussa 2024
Hotel Manager vastasi 27.4.2024
Dear Edith,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager

4/10 Huono

Carol

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet
Rooms need a deep clean and the staff keeps to themselves and are passive aggressive in responses.
Yöpyi 5 yötä huhtikuussa 2024
Hotel Manager vastasi 25.4.2024
Dear Carol,We apologize for the disappointment with the cleanliness of the rooms and any perceived lack of engagement from our staff. Additionally, providing friendly and responsive service is a priority, and we regret if you felt our staff's interactions were not up to our usual standards. Your comments will be addressed with our team to ensure improvements are made. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

2/10 Hirveä

Elizabeth

Matkusti lemmikkien kanssa, Matkusti pienten lasten kanssa, Liikematkailija
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The entire second floor smelled like cigarettes and weed. Our room smelled like dog urine. No bed bugs were found so that was a plus!
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 24.4.2024
Dear Elizabeth,We're delighted to hear that you appreciated the absence of bed bugs during your stay. However, we apologize for the inconvenience caused by the unpleasant odors on the second floor and your room. We'll address this matter promptly to ensure a more enjoyable experience for our guests in the future. Hope you will visit again.Sincerely, Hotel Manager

2/10 Hirveä

Ernest

Matkusti perheen kanssa, Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
it is not clean
Yöpyi 5 yötä huhtikuussa 2024
Hotel Manager vastasi 24.4.2024
Dear Guest,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you experienced during your stay. Providing a clean and comfortable environment for our guests is a top priority, and we will address your concerns with our housekeeping team to ensure that they are promptly resolved. We appreciate your feedback as it helps us to improve our services.Sincerely, Hotel Manager

10/10 Loistava

Dewayne, Lincoln

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
outdated
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 24.4.2024
Dear Guest,Thank you for sharing your feedback with us. We appreciate your observation regarding the hotel's outdated aspects. Rest assured, we're continuously working on updates to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future to enjoy our improved amenities.Sincerely, Hotel Manager

10/10 Loistava

Rick

Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 13.5.2024
Dear Rick,Thanks for your stay at our hotel and the valuable review. Our goal is total guest satisfaction, and we're glad that we could match your expectations. Every day, we get the honor of serving many guests and their families who report satisfaction with their stay with us. Hope that you will give us repeated opportunities to serve you. Sincerely, Hotel Manager

8/10 Hyvä

LaQuiesha

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Had a very little issues the toilet paper holder was loose and I had to put it back on. There was a small stain on the ceiling near the fire alarm but otherwise it was a good stay the pizza was okay. Not a fan of thin crust pizza the drinks looked good. Plan on coming back so I'll get a chance to try the drinks!
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 22.4.2024
Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that overall you had a good stay with us. We apologize for the inconvenience caused by the loose toilet paper holder and the small stain on the ceiling. Your comments will be shared with our maintenance team to ensure these issues are addressed promptly. We're pleased to hear that you enjoyed the pizza and that you're looking forward to trying the drinks next time. We look forward to welcoming you back for another enjoyable stay.Sincerely, Hotel Manager

2/10 Hirveä

edith

Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 13.5.2024
Dear Edith,Thanks for the stay but sad to see the single rating. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

6/10 OK

Franklin H

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
9 floors; large swimming pool but not spa
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 20.4.2024
Dear Guest,Thank you for sharing your thoughts! We're glad you enjoyed our spacious swimming pool. While we don't have a spa, we hope you found other amenities to your liking during your stay. We appreciate your feedback and hope to welcome you back soon.Sincerely, Hotel Manager

2/10 Hirveä

Linda

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Hotel Manager vastasi 16.4.2024
Dear Linda,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager

8/10 Hyvä

Kaira

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My stay was really good for the weeks that I was there. Staff was very accommodating and pleasant. The facility was kept clean and they offered nice amenities such as an indoor pool, laundry, a fitness room and daily breakfast. The only reason I didn’t give it an “excellent” across the board is due to the noise level of guests. Very loud in the halls and children running up and down the floor on multiple occasions. Other than that, I had an excellent stay.
Yöpyi 2 yötä huhtikuussa 2024
Hotel Manager vastasi 15.4.2024
Dear Kaira,Thank you for sharing your experience with us! We're delighted to hear that you had a really good stay. My team is really appreciative of your generous compliments about our work and service. We apologize for the noise disturbances you experienced during your stay, and we'll address this issue with our team to ensure a more peaceful environment for our guests in the future. We hope to have the opportunity to welcome you back for another excellent stay soon.Sincerely,Hotel Manager

6/10 OK

Beth

Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 4.5.2024
Dear Guest,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again.Sincerely, Hotel Manager

10/10 Loistava

Jay, Kaysville

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Same as other Comfort Inn
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 13.4.2024
Dear Jay,Thank you for your feedback. We appreciate your input and understand that you found our Comfort Inn to be similar to others in the chain. If there are any specific areas where you feel we could improve or if there's anything we can do to make your next stay more memorable, please feel free to let us know. We hope to have the opportunity to exceed your expectations in the future.Sincerely, Hotel Manager

6/10 OK

Ana

Yöpyi 2 yötä huhtikuussa 2024
Hotel Manager vastasi 1.5.2024
Dear Ana,Thanks so much for your very kind feedback. I sincerely appreciate your 3 rating, and I am pleased you had a nice experience with us. Hope you will stay with us again soon. We will be here for you whenever you need us again. Sincerely, Hotel Manager

4/10 Huono

Danika

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Place was run down and dirty. They were tearing down their tiki bar which was rather noisy. The walls are paper thin and can hear everything from neighboring room. Also only had one operable elevator that could only carry 4 people at a time and we were on the top level and it took forever to get an elevator when we had to leave. We had previously stayed here and had similar problem in addition to our car being hit in the parking lot and the person hit and ran.
Yöpyi 2 yötä huhtikuussa 2024
Hotel Manager vastasi 9.4.2024
Dear Danika,We apologize for your disappointing experience. We take your feedback seriously and will work to improve our services and accommodations. We appreciate your input and will strive to provide a better stay for future guests. Thank you for your comments.Sincerely, Hotel Manager

2/10 Hirveä

Tracie

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I didnt like anything about the property. Very dirty, nasty and unkept. Children running up and the halls throwing ice at each other. Making loud noises all night. I called for extra towels, never got them, had to go downstairs to get them. Bathroom was horrible, the tub had millions of cracks, look like hair. No rubber mat in tub to keep from slipping. Holes in walls in the bedroom. Fridge & cooling system didnt work. The cabinets in the mini kitchen were broken. Unsatisfied customer!!
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 8.4.2024
Dear Tracie,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. We hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager

4/10 Huono

bethany

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This place has many opportunities to work on, i was on floor 5 and the elevators are sketchy as all get out but i wasnt gonna walk 5 floors of stairs each time i went downstairs. Only 4 people allowed per elevator and 2 of them were broken. Lots of guests and the1 elevator tht can only hold 4 people at a time is ridiculous with 9 floors of people.and the painted chipping tube was way leds satisfying. I will never come back and have bad recommendations for all who would waste there money here
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 8.4.2024
Dear Bethany,We're truly sorry to hear about your negative experience during your stay. It's disappointing to hear about the issues with the elevators and the condition of the common areas. Please accept our sincerest apologies for any inconvenience or frustration this may have caused you. Your feedback is valuable to us, and we will address these issues promptly to ensure a better experience for our guests in the future. We hope you'll reconsider and give us another chance to provide you with a more positive experience. Sincerely, Hotel Manager

8/10 Hyvä

Richard

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Worked good
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 6.4.2024
Dear Guest,Thank you for your brief feedback. We're glad to hear that your stay met your expectations.We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

4/10 Huono

Michael

Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 6.4.2024
Dear Michael,Thanks for the stay, but it's sad to see the 2 rating. Please share with us what made you dissatisfied so that we can address it. Your satisfaction is important to us. Please revert.Sincerely, Hotel Manager

8/10 Hyvä

Ted

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The room was very comfortable but did not have a fridge or microwave. They are currently doing some upgrades on the elevators. Most of the breakfast was good, peppers and potatoes, scrambled eggs and sausage. Sausage was bland, eggs good and warm, potatoes were okay but were a bit cold. There was no option for waffles, would suggest purchasing one as there is counter space for one.
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 5.4.2024
Dear Guest,Thank you for sharing your detailed feedback with us. We're glad to hear that you found the room very comfortable. But at the same time, We are sorry for the inconvenience caused to you as mentioned in your negative feedback. We’re involved in a continuous improvement process and are working to make the guest experience better. We take pride in offering a great experience for guests of all kinds. We hope that you will try us again. Sincerely, Hotel Manager

8/10 Hyvä

George

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Was clean, quiet.
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 5.4.2024
Dear George,Thank you so much for your kind words. We are so pleased that you found us a clean and quiet place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a peaceful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

2/10 Hirveä

Carissa

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Normally I'm not one to complain, but this experience really upset me. The first room smelled musty and like there was no air circulating- even after messing with the air controls. I asked for a new room that evening. The next room had clear and visible mold right under a ceiling tile in the shower that wasnt discovered the first night. I ended up wheezing really bad. When i pointed out these concerns at the front desk, they spoke to each other in a different language- which I normally don't care- but is really rude when I'm standing there with a valid safety concern. They offered me a third room. This is a joke considering why I was complaining. An additional note is that there were clear leaks all around the property where the ice machines normally were. Im talking literal water puddles. The elevators were also pretty sketchy in how they smelled and had a weird jumpy delay in movement. I would absolutely NOT recommend staying here.
Yöpyi 3 yötä maaliskuussa 2024
Hotel Manager vastasi 3.4.2024
Dear Carissa,We are very sorry to read about the poor experience you had during your stay. Please accept our sincere apologies, this is indeed very unfortunate. We will definitely verify the reality and take action against the concerned after investigations and steps to prevent such happenings in the future. We would like to inform you that this is not a regular feature of our hospitality and we will properly check your comments with the team and implement appropriate solutions to please our guests. We hope you will understand and consider us again in the future as we would love the chance to change your impression of our property.Sincerely, Hotel Manager

8/10 Hyvä

Josh

Hyvää: Henkilökunta ja palvelu
Yöpyi 1 yön maaliskuussa 2024
Hotel Manager vastasi 20.3.2024
Dear Josh,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager