Dear Shireen,thank You for Your feedback.We highly appreciate Your kind words and already looking forward to Your next stay with us!Until than, stay well and all the best from our entire team.Regards,

To Mrs Witzke, our guest opinion is of great importance to us because it gives us the opportunity to improve and ameliorate in all areas. Therefore, we appreciate your precious time that you took to express your subjective opinion, on which allow us to hereby refer.Unfortunately, we strongly believe that your opinion is unfounded, because Design hotel Navis is an exclusive 5* hotel, which provides its guests with the best possible service on a unique location, right next to the sea, with a breathtaking view. The perfect combination of distinctive architecture, modern design, incomparable gastronomy and almost personalized service to each of our guest, allows this hotel to be so different and step out from all the others. We are so sorry that you did not see this yourself during your stay and that you think that the hotel does not deserve all the accolades it has received over the years of its existence. To avaoid any doubts, all available hotel services are clearly indicated and displayed on our official and partner pages, and front office staff gladly remains at the service to answer any questions about them 24 hours a day, all week.As with all our valued guests, we were ready to meet you and make your stay with us as pleasant and relaxing as possible. With your very move and baseless opinion, you clearly let us know that you do not appreciate our effort, dedication and all that we do with joy and passion. For this reason, by the decision of the management, we will not be able to meet the conditions foreseen for 2023 and allow the use of the voucher, which was exclusively given by the selfless decision of the management, to your satisfaction, as well as ours, during your stay. The same was not mandatory on our part, since it was a pre-paid reservation through our partner agency, but we tried to do our best and make you satisfied as our guests. Once again, we express our regret that wasn't enough for you.We wish you all the best in the future with greetings from Opatija and Design Hotel Navis.