Aula

Arvostelut: Smile Hotel Premium Osaka Higashi Shinsaibashi

3.5 out of 5
Smile Hotel Premium Osaka Higashi Shinsaibashi
2-13-17 Shimanouchi Chuo-ku, Osaka, Osaka

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 508 kautta 1001 arvostelua" "
Arvosana 8 - Hyvä. 392 kautta 1001 arvostelua" "
Arvosana 6 - OK. 80 kautta 1001 arvostelua" "
Arvosana 4 - Huono. 11 kautta 1001 arvostelua" "
Arvosana 2 - Hirveä. 10 kautta 1001 arvostelua" "

9,0/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,4/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Marjaana

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Hyvä sijainti
Huoneemme oli ylimmässä 13. kerroksessa, vain 2 hissiä, ei portaita, eli odotusta oli varsinkin uloskirjautumisen aikana. Siisti huone, hyvä äänieristys, perus asiat sampoot yms. löytyy. Lähellä kaikkea, sijainti hyvä. Aamupala oli runsas, japanilaistyylinen kuitenkin. Vastaanotossa laukkusäilytys ja kasa matkaoppaita. Henkilökunta ystävällistä, englantiakin puhuvaa.
Yöpyi 5 yötä kesäkuussa 2019
Front desk vastasi 2.7.2019
Thank you for taking the time to review your recent experience with us at Smile Hotel Premium Osaka Higashi-Shinsaibashi. Please accept my sincerest apologies for the inconvenience you experienced. Thank you once again for your feedback and we hope to welcome you back again soon. Kind regards, Yuka Sadamaru Front desk

8/10 Hyvä

Kin Kei

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Front desk vastasi 24.4.2024
Thank you very much for using Smile Hotel Premium Osaka Higashi-Shinsaibashi.We will continue to put our customers' voices first and strive to improve our services, so we appreciate your continued patronage. We look forward to seeing you again.

6/10 OK

Yan Kwong

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Ok
Yöpyi 2 yötä huhtikuussa 2024
Front Desk vastasi 20.4.2024
Thank you for posting your review. We look forward to seeing you again on your next trip.

10/10 Loistava

Siwapon

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
-
Yöpyi 3 yötä huhtikuussa 2024
Front desk vastasi 17.4.2024
Thank you for staying with us and your review.We will continue to strive to improve our services, so we look forward to your continued support of Smile Hotel Premium Osaka Higashi-Shinsaibashi.We look forward to seeing you.

8/10 Hyvä

Ricardo Antonio, SANTO DOMINGO

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
.
Yöpyi 2 yötä maaliskuussa 2024
Front Desk vastasi 1.4.2024
Thank you for your review.

6/10 OK

Honorio

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Cleaning the room every 3 days only....
Yöpyi 5 yötä maaliskuussa 2024
Front desk vastasi 31.3.2024
Thank you for your review. We hope to see you again.

10/10 Loistava

sum shun

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
夜晚間中會有些爆走電單車經過,低層既會過有些嘈
Yöpyi 2 yötä maaliskuussa 2024
Front Desk vastasi 24.3.2024
Thank you for your review. I apologize for the inconvenience.Hope to see you again.

10/10 Loistava

Minkyoung

Yöpyi 2 yötä maaliskuussa 2024
Front desk vastasi 5.4.2024
Thank you for your review.

8/10 Hyvä

Wai Chung

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
很好的體驗
Yöpyi 6 yötä maaliskuussa 2024
Front Desk vastasi 14.3.2024
Thank you for staying with us and your review.We will continue to strive to improve our services, so we look forward to your continued support of Smile Hotel Premium Osaka Higashi-Shinsaibashi.We look forward to seeing you.

10/10 Loistava

Ka Man

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
行去心齋橋好方便,房間幾舒服乾淨!
Yöpyi 6 yötä maaliskuussa 2024
Front Desk vastasi 14.3.2024
Thank you very much for using Smile Hotel Premium Osaka Higashi-Shinsaibashi.We would also like to thank you for your warm feedback.All of our employees will continue to use customer feedback as encouragement to further improve our services, so we ask for your continued patronage.We look forward to using your service again.

10/10 Loistava

Tim

Yöpyi 1 yön helmikuussa 2024
Front desk vastasi 21.3.2024
Thank you for staying with us and for your review.We look forward to seeing you again!

10/10 Loistava

Dong Eun

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
진짜 너무너무너무 맘에 들었어옹 일본 여행 자체가 처음이라 신중히 골랐는데 너무 잘 고른 듯 합니다 ㅎㅎ 근처에 세븐일레븐 로손 패밀리마트 다 있고 도톤보리도 너무 가까워용 난바역에서 좀 걸어야한다는 점 빼곤 만족입니다! 직원분들 너무 착하시고 말씀하시는거 너무 우아하세요 ㅋㅋㅋ 짐 맡겨달랬더니 짐도 맡겨주셨고 대신에 짐 맡길 때 주시는 종이?티켓? 같은거 잘 보관해야함! 샴푸랑 린스 바디워시랑 어매니티 거의 다 준비 되어있는데 린스는 조금 안 좋은 듯 챙겨가는 걸 추천! 방이 좁은건 일본이 다 그런데 뭐 어때요 ㅋㅋ 수건도 매일 아침마다 리필해주시고 수압 짱짱 셉니다! 다음엔 가족들 전부 데려오고 싶네용 ㅎㅎ
Yöpyi 3 yötä helmikuussa 2024
Front desk vastasi 15.2.2024
Thank you very much for staying at Smile Hotel Premium Osaka Higashi-Shinsaibashi.We would also like to thank you for your comments and comments regarding your stay.We are very happy and honored to hear that you were satisfied with the service provided by our front desk.All of our employees will continue to use customer feedback as encouragement to further improve our services, so we ask for your continued patronage.We look forward to using your service again.

10/10 Loistava

Glenda

Yöpyi 2 yötä helmikuussa 2024
Front desk vastasi 21.3.2024
Thank you for staying with us and for your review.We look forward to seeing you again!

10/10 Loistava

JIHUN

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
추천
모든분이 아침에 나길때 인사해주시고. 좋네요 청소도 깨끗하고
Yöpyi 4 yötä tammikuussa 2024
Front Desk vastasi 26.1.2024
I appreciate your review.We keep trying to improve our services.

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä tammikuussa 2024
Front Desk vastasi 26.1.2024
Thank you very much for using Smile Hotel.We are very sorry that you were not able to relax despite staying at one of the many hotels.We will do our best to meet your expectations, and we look forward to seeing you again.

6/10 OK

WING YIN

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä tammikuussa 2024
Front Desk vastasi 26.1.2024
Thank for the review.In order to satisfy more our cutomers, we keep trying and making the effort to improve our serivces.

6/10 OK

Tarkistettu asiakas

Matkusti perheen kanssa
Yöpyi 6 yötä tammikuussa 2024
Front Desk vastasi 25.1.2024
Thank you for staying with us and your review.We will continue to strive to improve our services, so we look forward to your continued support of Smile Hotel Premium Osaka Higashi-Shinsaibashi.We look forward to seeing you.

6/10 OK

Pak chi

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 3 yötä tammikuussa 2024
Front Desk vastasi 23.1.2024
Thank you for staying with us and your review.We will continue to strive to improve our services, so we look forward to your continued support of Smile Hotel Premium Osaka Higashi-Shinsaibashi.We look forward to seeing you.

10/10 Loistava

yongil

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
깨끗한 호텔
깨끗하고 친절하며 특히 수압이 너무 세 정말 맘에 들었습니다. 도톤보리와 가깝고 방음도 잘 된 방이었습니다. 아침일찍 도착해서 캐리어 보관요청 했는데 친절하게 보관도 해 주었습니다.
Yöpyi 1 yön tammikuussa 2024
Front Desk vastasi 22.1.2024
Thank you very much for staying at Smile Hotel Premium Osaka Higashi-Shinsaibashi.We would also like to thank you for your warm feedback.We are very happy to hear that you were satisfied with your stay with us, and we are very honored to receive your kind words of praise regarding the service provided by our staff.We will continue to put our customers' voices first and strive to improve our services, so we appreciate your continued patronage. We look forward to welcoming you back to our hotel again.

6/10 OK

Lai Ching

Huonoa: Siisteys
Yöpyi 3 yötä tammikuussa 2024
Front desk vastasi 21.1.2024
Thank you for staying with us and your review.We will continue to strive to improve our services, so we look forward to your continued support of Smile Hotel Premium Osaka Higashi-Shinsaibashi.We look forward to seeing you.

10/10 Loistava

Lok Man

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
方便,十分鐘便行到心齋橋,房間夠大又乾淨
Yöpyi 3 yötä joulukuussa 2023
Front desk vastasi 17.1.2024
Thank you very much for staying at Smile Hotel Premium Osaka Higashi-Shinsaibashi.We would also like to thank you for your warm feedback.All of our staff are happy to hear that you were satisfied with your stay with us.We will continue to aim to be a hotel that satisfies our customers, so we appreciate your continued patronage.We look forward to seeing you again.

10/10 Loistava

CHAOHUI

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
飯店評價
每次來大阪心齋橋都會選擇這家飯店 房間10分的安靜乾淨舒服,而且離逛街的地方非常近是一個平價的好選擇
Yöpyi 3 yötä tammikuussa 2024
Front desk vastasi 12.1.2024
Thank you for staying with us and for your review.We are very glad to see that you always use our hotel and that we are becoming your reccomend. We will continue to work hard to provide you with a good experience in all aspects, including cleanliness, cost performance, and service. We look forward to seeing you again.

10/10 Loistava

wing wo

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 8 yötä joulukuussa 2023
Front desk vastasi 12.1.2024
Thank you for staying with us and for your review.We look forward to seeing you again.

8/10 Hyvä

Shih Shih

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Stayed in a triple room (2 adults and 1 child) in Jan 2024 and it was a reasonable size for Japan accommodation. With 3 large suitcases it was a bit of a tight squeeze but doable with minimal movement around the room. Clean and tidy and liked how they provided a night shirt for sleeping in. Used the laundry twice and the dryers don't dry clothes properly, after 1 hour in the dryer the clothes are still quite damp and require line drying for the day to get them dry. Staff are friendly but they don't help make/change restaurant reservations which can be difficult for a traveller where lots of restaurants don't have online reservations. About a 10 minute walk to the busy area of Dotonbori with Family Mart and 7-eleven next door.
Yöpyi 6 yötä joulukuussa 2023
Front Desk vastasi 9.1.2024
Thank you for staying with us and for your review.We sincerely appreciate your valuable feedback. We will make use of your feedback to improve our services in the future, both in terms of facilities and customer service.We look forward to seeing you again.

8/10 Hyvä

Yoshie

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 3 yötä tammikuussa 2024
Front Desk vastasi 9.1.2024
当館をご利用いただき誠にありがとうございました。またのご利用をお待ちしております。

10/10 Loistava

MARCELA

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä lokakuussa 2023
Front Desk vastasi 9.1.2024
Thank you for staying with us and for your review.We look forward to seeing you again.

10/10 Loistava

Haruhisa

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
快適なホテルです
清潔な部屋で快適に過ごせました♪
Yöpyi 1 yön tammikuussa 2024
Front Desk vastasi 9.1.2024
当館をご利用いただき誠にありがとうございました。快適にお過ごしいただいたようで、何よりうれしく感じております。また大阪へお立ち寄りの際は、当館のご利用を心よりお待ちしております。

6/10 OK

ladan

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The room was spacious, clean and close to dotonbori. We stayed there for 2 nights and my overall rating is 3/5 which is impacted by the following: * it was not as close to a train station; it’s particularly hard if you have a luggage/carry on. * there was a no-room-cleaning-get-bottle-water policy that we opted for, but they did not give us water for all of the nights staying there * there was no sanitary bag in the bathroom that I could use; even though I called and asked for one, they did not understand what I was talking about. * the shower ran out of hot water fairly quickly, so me and my partner could not shower back to back. * they did not refresh tea/coffee in our room but provided it when we called them. * the neighborhood was not clean and there was a smell of sewage
Yöpyi 2 yötä joulukuussa 2023
Front desk vastasi 5.1.2024
Thank you for staying with us and for your review.We will take into account the valuable opinions we receive from you and utilize them to improve staff training and operations. We will continue to do our best to provide a comfortable and enjoyable stay for our customers, and we look forward to using our hotel again when you come to Osaka.

6/10 OK

Antonio

Hyvää: Siisteys
Upon check in i was asked to pay an additional 1000 yen per day for the duration of our stay for our daughter because they consider everyone as adults, no more child booking. Even Expedia allowed to book it with a child. The hotel cannot hel you book for a shuttle or taxi.servce if you need to go to the airport or anywhere. Because they said they don't do it. Staff speak so little English. Cannot help much if you are a first time traveller. Still quite far from the train stations. Won't recommend for a family with kids.
Yöpyi 4 yötä joulukuussa 2023
Front desk vastasi 28.12.2023
Thank you very much for staying at Smile Hotel Premium Osaka Higashi-Shinsaibashi.We sincerely apologize for the inconvenience caused regarding the response of the front staff.We will continue to strive to improve the service and work ability of our staff.All of our staff are looking forward to your next visit.

10/10 Loistava

Mooyeong

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
관광지근처 접근성 좋은 위치
우선 숙소위치가 돗톤보리 번화가에 있어서 접근성이 좋습니다. 숙소 상태는 숙박하는데 문제될게 전혀 없구요. 1층에 엘베옆에 칫솔, 샤워타올, 면도기 등등 상시로 비치되어 있습니다. 조식이나 나머지 편의시설은 사용할 일이 없어서 잘 모르겠습니다.
Yöpyi 3 yötä joulukuussa 2023
Front desk vastasi 26.12.2023
Thank you very much for using Smile Hotel Premium Osaka Higashi-Shinsaibashi.All of our staff are happy to hear that you were satisfied with your stay with us. We will continue to aim to be a hotel that satisfies our customers, so we appreciate your continued patronage.

10/10 Loistava

SANGA

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Front Desk vastasi 23.12.2023
Thank you for staying with us and your review.We will continue to strive to improve our services, so we look forward to your continued support of Smile Hotel Premium Osaka Higashi-Shinsaibashi.We look forward to seeing you.

10/10 Loistava

JISU

Yöpyi 4 yötä joulukuussa 2023
Front desk vastasi 12.1.2024
Thank you for staying with us and for your review.We look forward to seeing you again.

10/10 Loistava

Hyojin

Yöpyi 2 yötä joulukuussa 2023
Front Desk vastasi 23.12.2023
Thank you for staying with us and your review.We will continue to strive to improve our services, so we look forward to your continued support of Smile Hotel Premium Osaka Higashi-Shinsaibashi.We look forward to seeing you.

10/10 Loistava

SEUNGYEON

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Front desk vastasi 18.12.2023
Thank you for staying with us and your review.We will continue to strive to improve our services, so we look forward to your continued support of Smile Hotel Premium Osaka Higashi-Shinsaibashi.We look forward to seeing you.

8/10 Hyvä

JONG CHUL

Liikematkailija
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä lokakuussa 2023
Front desk vastasi 16.12.2023
Thank you for staying with us and your review.We will continue to strive to improve our services, so we look forward to your continued support of Smile Hotel Premium Osaka Higashi-Shinsaibashi.We look forward to seeing you.

10/10 Loistava

Shihan

Yöpyi 1 yön joulukuussa 2023
Front desk vastasi 16.12.2023
Thank you for staying with us and your review.We will continue to strive to improve our services, so we look forward to your continued support of Smile Hotel Premium Osaka Higashi-Shinsaibashi.We look forward to seeing you.

10/10 Loistava

Mauricio

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location, amazing nightlife, convenient, overall a great stay
Yöpyi 5 yötä joulukuussa 2023
Front Desk vastasi 10.12.2023
Thank you very much for staying at Smile Hotel Premium Osaka Higashi-Shinsaibashi.We are very happy to hear that you were satisfied with the room.All of our employees will continue to strive to improve our services in order to meet the expectations of our customers, so we hope that you will continue to use Smile Hotel Premium Osaka-Higashi-Shinsaibashi.

10/10 Loistava

chao-hui

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
整體感覺
每次來大阪地區都會選擇這家飯店,他的位置在心齋橋附近,不管是坐車或逛街都非常方便是一個非常不錯的選擇房間又非常的乾淨舒適安靜
Yöpyi 4 yötä joulukuussa 2023
Smile Hotel Premium Osaka Higashishinsaibashi vastasi 9.12.2023
Thank you very much for staying at Smile Hotel Premium Osaka Higashi-Shinsaibashi.We would also like to thank you for your warm feedback.All of our staff members are glad that we were able to be of some help to our customers.All of our employees will continue to work hard to grow into a hotel that customers will love, and we look forward to your continued patronage of Smile Hotel Premium Osaka-Higashi-Shinsaibashi.

10/10 Loistava

TAM, milpitas

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient location, staff friendly
Yöpyi 2 yötä joulukuussa 2023
Smile Hotel Premium Osaka Higashishinsaibashi vastasi 9.12.2023
Thank you very much for staying at Smile Hotel Premium Osaka Higashi-Shinsaibashi.We would also like to thank you for your warm feedback.We are very happy to hear that you were satisfied with your stay with us, and we are very honored to receive your kind words of praise regarding the service provided by our staff.All of our staff are looking forward to welcoming you back.

8/10 Hyvä

Wing yin

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
大致上都好滿意,只係拎住大行李的時候去洒店有些唔方便,因係兩個車站中間,要行一段距離。
Yöpyi 3 yötä joulukuussa 2023
Front Desk vastasi 9.12.2023
Thank you very much for using Smile Hotel Premium Osaka Higashi-Shinsaibashi.We would also like to thank you for your comments and comments regarding your stay.We will use this as a reference for improving our services, and will continue to strive to provide the attentive service that is typical of Smile Hotel Premium Osaka Higashi-Shinsaibashi.All of our staff are looking forward to welcoming you back.

10/10 Loistava

Yuen Ting

Yöpyi 4 yötä marraskuussa 2023
Front Desk vastasi 9.12.2023
Thank you for staying with us and your review.We will continue to strive to improve our services, so we look forward to your continued support of Smile Hotel Premium Osaka Higashi-Shinsaibashi.We look forward to seeing you.

8/10 Hyvä

Chung Kwong

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
近旅遊景點
Yöpyi 6 yötä marraskuussa 2023
Front Desk vastasi 28.11.2023
Thank you for staying with us and for your review.Our hotel is very near from Dotonbori and Namba area, so it is very useful for sightseeing.If you have opportunity to visit Osaka again, we look forward to seeing you again and please enjoy Osaka to your heart's content.

10/10 Loistava

Eddy

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good
Yöpyi 4 yötä marraskuussa 2023
Front Desk vastasi 30.11.2023
Thank you for taking the time out of your busy schedule to post a review. Thank you again for your kind words. We look forward to seeing you again when you come to Japan on your trip.

6/10 OK

Ang

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
far from train station
Yöpyi 3 yötä marraskuussa 2023
Front Desk vastasi 28.11.2023
Thank you for staying with us and for your review.Actually, we have two subway station for 5 minutes to walk, so in your next stay, please make use of those stations.We look forward to seeing you again.

10/10 Loistava

pieora

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
일본 호텔 치고 방도 화장실도 넓고 좋음
Yöpyi 1 yön marraskuussa 2023
Front Desk vastasi 28.11.2023
Thank you for staying with us and for your review.We have spacious rooms so that our guests with many bags can stay comfortablly.We look forward to seeing you again.

6/10 OK

Emilia

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Our stay at Smile Hotel Premium was not our favourite. Pros - location Cons - loud rooms, you could hear everything going on outside - bathroom very basic and small, it seemed quite dated - staff weren't the friendliest. there were often times they would speak Japanese to each other and giggle and look at us which is unacceptable
Front Desk vastasi 28.11.2023
Thank you for staying with us and for your review.I'm sorry that we couldn't provide comfortable stay for you. About facilities, we will take your review into consideration and make some devise for our guests.About our staffs, we never behave like this when looking at customers from overseas, but if we do see it that way, we will work to improve it.Although your busy schedule, we are grateful for your precious opinions.If you have opportunity to visit Osaka again, we look forward to seeing you again.

10/10 Loistava

Raymund, Santa Clarita

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Close to shops, family mart, seven eleven and most especially just walking distance to Dotonbori and the Subway Station. I would highly recommend for its convenience
Yöpyi 4 yötä marraskuussa 2023
Smile Hotel Premium Osaka Higashishinsaibashi vastasi 26.11.2023
Thank you for staying with us. We are glad that you enjoyed your stay with us. We look forward to seeing you again when you come to Osaka.

8/10 Hyvä

Hing Yu

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä marraskuussa 2023
Front desk vastasi 21.11.2023
Thank you for staying with us and for your review.We look forward to seeing you again.Best Regards,

8/10 Hyvä

Oi man daisy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
對面是牛朗店,對面啲細行是酒吧街,如女仔入夜後返酒店,最好行大路,感會安全啲,雖然要用多少少時間😅 但其實其他方面係幾好,近市區和地鐵站,酒店樓下有便利商店,附近都有好多食店👍
Yöpyi 5 yötä marraskuussa 2023
Front desk vastasi 21.11.2023
Thank you for staying with us and for your review.We are so glad to see that you fully enjoyed your stay in Osaka and our hotel.If you have opportunity to visit us again, we look forward to seeing you again.Best Regards,

10/10 Loistava

CHIAHUNG

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
地點很棒價格合理
Yöpyi 6 yötä marraskuussa 2023
Front desk vastasi 19.11.2023
Thank you very much for using Smile Hotel Premium Osaka Higashi-Shinsaibashi.All of our staff are happy to hear that you were satisfied with your stay with us. We will continue to aim to be a hotel that satisfies our customers, so we appreciate your continued patronage.All of our staff are looking forward to welcoming you back.