My brother-in-law and we travelled together, and we have two separate reservations at this hotel last night.
First of all, there are 220 steps to our room from the lobby. And to check-in, we need to go 40 more steps to the reception. My brother-in-law has a bad knee, and he had to check-in to a different hotel. For me, I now have a sprained knee after all the ups and downs. Luggage had be zipped-line down to the room. I blame both Hotels.com and the Hotel for not letting us know about the steps. I demand the refund from either hotels.com and/or the hotel.
This is a one-star hotel. TV was broken, room was so dated, shower splashes water all over the bathroom, and there is no wi-fi.
This hotel is a real joke.
To be fair, staff tried everything to make your stay less miserable.
