Ulkouima-allas, aurinkovarjoja, aurinkotuoleja

Arvostelut: Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel

3.5 out of 5

Arvostelut

9,4

Poikkeuksellisen hyvä

Arvosana 10 - Loistava. 79 kautta 107 arvostelua" "
Arvosana 8 - Hyvä. 20 kautta 107 arvostelua" "
Arvosana 6 - OK. 4 kautta 107 arvostelua" "
Arvosana 4 - Huono. 2 kautta 107 arvostelua" "
Arvosana 2 - Hirveä. 2 kautta 107 arvostelua" "

9,8/10

Siisteys

9,2/10

Henkilökunta ja palvelu

9,2/10

Palvelut/mukavuudet

9,8/10

Majoituspaikan kunto ja tilat

9,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Marina

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
Customer Service vastasi 9.5.2024
Marina, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel!

10/10 Loistava

Seann

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Just an overall quaint boutique hotel. Dog friendly…which is a huge plus.
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 2.5.2024
Seann, it's a joy to learn that the unique and welcoming atmosphere at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel resonated with you. We're pleased that our pet-friendly policy was appreciated. We look forward to welcoming you—and your furry friend—back in the future.

6/10 OK

suzana

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very limited menu for food
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 20.4.2024
We appreciate the feedback, Suzana.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

8/10 Hyvä

Zhaohui

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
Customer Service vastasi 20.3.2024
Zhaohui, it's great to see your rating of Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel! It seems you've had an enjoyable stay. We hope to have you back soon to provide another unforgettable experience.

10/10 Loistava

Charles

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä helmikuussa 2024
Customer Service vastasi 18.3.2024
Charles, it's wonderful to see your perfect rating for Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. We're glad to know your stay with us met your expectations. Looking forward to welcoming you back for another enjoyable visit.

10/10 Loistava

Deanna, san Bruno

Yöpyi 1 yön maaliskuussa 2024
Customer Service vastasi 5.4.2024
Deanna, it's wonderful to see a perfect score for Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. We're thrilled you had such a refreshing experience. We look forward to welcoming you back soon for even more memorable moments. Safe travels till then!

10/10 Loistava

Amy

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I like the decor and the staff has been great.
Yöpyi 1 yön helmikuussa 2024
Customer Service vastasi 24.2.2024
Amy, thank you for your wonderful feedback. It's fantastic to hear that you enjoyed Hotel Citrine's unique décor and found our team members to be very accommodating. We look forward to welcoming you back in the future.

10/10 Loistava

Janny

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Spent two night at this hotel for a business trip and WOW! This facility is beautiful and the check-in process was seamless. Even my Uber driver had positive comments about this place. I would recommend Hotel Citrine to anyone looking for a luxurious but affordable hotel option.
Yöpyi 2 yötä helmikuussa 2024
Customer Service vastasi 5.2.2024
Janny, thank you for sharing your positive experience at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. We're thrilled you had a seamless check-in experience and appreciated the aesthetics of our facility. It's also wonderful that your Uber driver had pleasant remarks about our establishment too. We are dedicated to providing great value for a luxury experience and we're glad to hear we met your expectations. We look forward to having you stay with us again.

10/10 Loistava

nina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean
Yöpyi 1 yön tammikuussa 2024
Customer Service vastasi 28.1.2024
Thank you for the kind words, Nina!It's excellent you enjoyed your time at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us!We can't wait to see you again soon for another amazing experience!

10/10 Loistava

Barbara

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Comfortable and clean
I like this hotel. Great location. Friendly staff. comfortable beds. Breakfast options are good and done well. Will stay here again.
Yöpyi 1 yön tammikuussa 2024
Customer Service vastasi 14.1.2024
Barbara, it's fantastic to hear that you enjoyed your stay at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. We're pleased that our prime location, hospitable team members, comfortable bedding and satisfying breakfast met your expectations. We are excited to welcome you back for another delightful stay in the future.

10/10 Loistava

Luis

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä tammikuussa 2024
Customer Service vastasi 9.1.2024
Luis, thank you for your high rating of Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. It indicates your satisfaction during your stay, and this is what we strive for - leaving each guest with a positive, lasting impression. Looking forward to having you with us again.

10/10 Loistava

Erikka

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nor Cal
Very clean and modern. Really good restaurant and staff was also very professional and friendly.
Yöpyi 2 yötä tammikuussa 2024
Customer Service vastasi 8.1.2024
Erikka, it's wonderful to hear that you appreciated Hotel Citrine's cleanliness and contemporary ambiance. We're glad that our restaurant pleased your palate and it's fantastic that our team members met your standards with their professional and friendly approach. We can't wait to welcome you back for another memorable stay.

10/10 Loistava

Jonathan

Matkusti pienten lasten kanssa
Hyvää: Majoituspaikan kunto ja tilat
Clean, nice gym and good service.
Yöpyi 1 yön joulukuussa 2023
Customer Service vastasi 13.1.2024
Jonathan, it's wonderful to read that your stay at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel met your expectations. We appreciate your comments on our hotel's cleanliness, well-equipped fitness center, and excellent service delivery. Looking forward to welcoming you back whenever your travels bring you to Palo Alto again.

10/10 Loistava

Karla

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä joulukuussa 2023
Customer Service vastasi 1.1.2024
Thank you for sharing, Karla!At Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 Loistava

Mary, Pittsburgh

Yöpyi 1 yön joulukuussa 2023
Customer Service vastasi 14.1.2024
Thanks for the fantastic rating, Mary!It's outstanding we could exceed your expectations during your stay at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. We're all looking forward to your next stay with us.

10/10 Loistava

Rad

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Customer Service vastasi 10.12.2023
Thank you for the amazing rating, Rad!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel soon!Thanks again for leaving your feedback!

10/10 Loistava

Ann

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This hotel was very nice. The staff was great, especially Sharon. She took care of me and my large family. The restaurant was a little pricey, but the food was excellent. I will definitely be staying here again.
Yöpyi 4 yötä marraskuussa 2023
Customer Service vastasi 28.11.2023
Ann, thank you for sharing your experience at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. We're delighted that Sharon and our team members were able to make your stay enjoyable. We're pleased to know that, while our restaurant might seem a touch on the higher end, you found the food quality to be excellent. We're excited to welcome you and your family back soon.

2/10 Hirveä

Lee

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
DO NOT STAY HERE AND USE VALET
Absolutely BRUTAL - stayed there in September for a football game. Rented a car for one day to see the Golden Gate Bridge. Was to return the car the following day on our way to football gave our keys to the front desk after parking in valet. The hotel gave our keys to the valet driver and the driver moved our car to the parking lot. The following morning we used their app to request our car. We then went outside and waited for the car. We asked the valet three times about our vehicle and we’re told to be patient. Almost 40 minutes passed before we were told they lost our car keys! We were then told to take an Uber and they would reimburse us for the extra day of the rental We paid almost $90 for an Uber and went on our way. Over an hour late for the game by this point The following day we texted the valet manager to ask if the keys were located - we received no response - we called the front desk who stated they still couldn’t find them and that they would have the valet manager call. Almost 2 hours later we finally heard from him and he was no help - he told us to call the rental company and deal with them. He said everytime they lose keys they just tow the vehicle and that they would pay for the new key and any additional charges We spent over 2 hours on the phone with enterprise arranging a tow truck and paying the extra charges It has been over a month and he just dodges our calls to be reimbursed the $900 in extra charges. Horrible company
Yöpyi 3 yötä lokakuussa 2023
Customer Service vastasi 29.11.2023
Lee, we sincerely apologize for the extremely disappointing experience you encountered during your stay with us. Please rest assured that we take this incident seriously, and we are committed to finding a satisfactory resolution for you. We appreciate your patience as we work to address this matter promptly. If you have any further concerns. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 Loistava

boyoung

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä marraskuussa 2023
Customer Service vastasi 16.12.2023
Boyoung, thank you for choosing Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. We're pleased to learn that your stay with us met your expectations. We look forward to welcoming you back in the near future. Safe travels until then.

10/10 Loistava

Rebecca

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Cute, boutique style, friendly staff and great restaurant. Only con is valet parking only or you can park on the street which is hit or miss.
Yöpyi 2 yötä marraskuussa 2023
Customer Service vastasi 11.11.2023
Thank you for the perfect rating, Rebecca!We are very pleased to hear that you had a wonderful stay at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. Providing satisfying and comfortable stays is always what we strive for. We'd love to have you back again soon!Thanks again for the feedback!

10/10 Loistava

Sumbo

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Bo
Amazing.
Yöpyi 2 yötä marraskuussa 2023
Customer Service vastasi 6.11.2023
Thanks for the perfect rating, Sumbo! We can't wait to see you again soon for another amazing experience at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. Have a great day!

2/10 Hirveä

Angelo

Liikematkailija
Hyvää: Siisteys ja palvelut/mukavuudet
Huonoa: Henkilökunta ja palvelu
Front desk staff with shockingly rude and unhelpful attitude. One of two elevators did not work.
Yöpyi 3 yötä lokakuussa 2023
Customer Service vastasi 21.10.2023
Angelo, addressing your encounter with the front desk, we truly regret any unpleasant experiences you may have had. Our guests' satisfaction is paramount, and it seems we missed the mark during your visit. Concerning the elevator, we assure you, we constantly strive to improve and maintain all guest facilities. Your feedback is valuable and we appreciate you sharing it. We hope to have you back for a more enjoyable stay in the future.

10/10 Loistava

Sidney

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä lokakuussa 2023
Customer Service vastasi 19.10.2023
Sidney, thank you for choosing to stay at the Hotel Citrine in Palo Alto. We're delighted to know that you had a positive experience with us. We aim to ensure every guest's stay is exceptional, and look forward to welcoming you back on your next visit!

8/10 Hyvä

Elwyn

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Comfortable, Clean, Fragrant Room.
Hotel room’s first impression was the delightful but not overwhelming fragrance you smell as soon as you enter. The two queen beds, linens, pillows were very comfortable. Room faced a busy road but room remained quiet. Bought dinner from the hotel’s restaurant. The $24 burger’s taste met my wife’s expectations but she said it was a little small. My half roasted chicken was a little bit overcooked but tasty. Second night, bought dinner again from the hotel’s restaurant. The $64 steak met my wife’s expectations. It was tender, juicy and cooked medium rare as we ordered. I asked for steak sauce but was told they did not have any for our $64 steak. One of the restaurant servers commented “most people” don’t ask for steak sauce. They finally found an almost empty bottle of the famous brand of steak sauce for us. I gave the kitchen staff another chance to cook me another half roasted chicken with a comment to the server about the previous night’s overcooked chicken. Thankfully, the roasted half chicken was cooked satisfactorily this time around.
Yöpyi 2 yötä syyskuussa 2023
Customer Service vastasi 8.10.2023
Elwyn, thank you for sharing your experience at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. We're thrilled you enjoyed your room's ambience and the tranquility it provided.We appreciate your honest feedback about our restaurant. Our team always strives to provide delightful meals, and your comments will certainly guide us in improving our culinary offerings. We also acknowledge your comment regarding the steak sauce, and we're happy to find that the second occasion provided a much improved experience with the roasted chicken.Apologies if any inconvenience was caused, and we're poised to make your next dining and overall stay even more enjoyable. Looking forward to welcoming you back in the near future.

4/10 Huono

John

Yöpyi 1 yön syyskuussa 2023
Customer Service vastasi 5.9.2023
John, it seems like your stay didn't meet your expectations. We would love to hear specifics about your experience to improve for the future. We strive to offer top-tier service and work diligently to enhance our guests' experiences. Your feedback is crucial to our continuous efforts for improvement. We hope to welcome you back for a more enjoyable stay.

10/10 Loistava

YUJIN

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023
Customer Service vastasi 4.9.2023
Thanks for sharing this perfect rating, Yujin!We're thrilled to hear you enjoyed your stay at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 Loistava

Mark

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Great stay.
Great stay. Restaurant was wonderful. Valet parking was not as smooth as it could be but overall we enjoyed this hotel. The 2 queen room only had room for 1 stuffed chair but room was beautiful.
Yöpyi 1 yön elokuussa 2023
Customer Service vastasi 25.8.2023
Mark, it's great to hear you had a fantastic stay at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. We're thrilled you enjoyed the restaurant and found your room beautiful. Your feedback about the valet parking and the seating in the 2 queen room is valued and will be shared with our team. We look forward to welcoming you back for another enjoyable stay.

10/10 Loistava

Maggie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön elokuussa 2023
Customer Service vastasi 16.8.2023
Maggie, we're delighted that you had a wonderful stay at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. Your top rating is a testament to our team members' efforts to create a memorable experience for our guests. We appreciate your feedback and look forward to welcoming you back in the future.

10/10 Loistava

Alexis

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön elokuussa 2023
Customer Service vastasi 7.8.2023
Thank you for the great rating, Alexis!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel! We hope you plan on staying with us again soon!We're looking forward to your next visit!

10/10 Loistava

Mariela

Matkusti ryhmän kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Cute hotel
The hotel was very nice but our room had no microwave , we did complimentary water and the pool was heated but a little disappointing because it was so SMALL and it’s only 4ft so not many people can be inside at the same time.
Yöpyi 1 yön heinäkuussa 2023
Customer Service vastasi 19.7.2023
Thank you for sharing your thoughts with us, Mariela.We appreciate the time you've taken to leave us your feedback. Hearing our guests' suggestions are extremely important to us. With that being said, we'll be sure to look into your concerns moving forward. We want to make sure those missteps are erased for our future guests.Once again, we appreciate the time you've taken to leave us a review. If there's any way we can accommodate you during a future visit, please let us know. Have a great day!

10/10 Loistava

Joseph

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff were friendly and helpful. Niyo was extremely helpful. The facilities were clean and lovely. We would stay there again if an opportunity warrants in the future.
Yöpyi 2 yötä heinäkuussa 2023
Customer Service vastasi 10.7.2023
Thank you for the fantastic review, Joseph!It's outstanding that your time at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel was so amazing. We love sharing our excellent service with each person who walks through our door. It's team members like Niyo who ensure our guests are getting the best level of service. That's what we like to see! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us!We can't wait until your next visit so we can once again share our high-caliber service with you. Have a beautiful day!

10/10 Loistava

Andrea

Yöpyi 1 yön kesäkuussa 2023
Customer Service vastasi 26.6.2023
Thank you for the excellent rating, Andrea!Our goal is to go above and beyond to ensure our guests have a memorable experience at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. We look forward to hosting you again soon!

8/10 Hyvä

Kevin

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Customer Service vastasi 19.6.2023
Thank you for this lovely rating, Kevin!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. We'd like to share an even better experience with you soon.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The front desk and restaurant staff were the best! My biggest and only gripe is that your vegetarian friendly food options are very sparse. At a minimum you need to offer a veggie burger option or a meat free pasta dish of sorts.
Yöpyi 4 yötä toukokuussa 2023
Customer Service vastasi 1.6.2023
Thank you for your review. It's fantastic to hear that you enjoyed the exceptional service from the front desk and restaurant team at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel! Our team is dedicated to making every guest feel welcome and appreciated while staying with us.As for your concerns regarding vegetarian-friendly food options, we are grateful for your feedback in this matter, and apologize for the limited availability. It's important for us to cater to a variety of dietary preferences, and your suggestion of including a veggie burger or meat-free pasta dish is something we will take into consideration. Our food and beverage team constantly reviews and updates our menus to ensure that we meet the evolving needs and preferences of our guests.Once again, thank you for sharing your thoughts and experience during your stay with us. We appreciate your valuable input, as it helps us improve our offerings and services. We look forward to welcoming you back at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel in the future and hope to provide an even better experience next time.

10/10 Loistava

Isaac

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2023
Customer Service vastasi 1.6.2023
Thank you for the wonderful rating, Issac!It's fantastic you enjoyed your time at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

8/10 Hyvä

Jennifer

Yöpyi 1 yön toukokuussa 2023
Customer Service vastasi 29.5.2023
Thank you for taking the time to leave us a 8/10 rating, Jennifer!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel.

10/10 Loistava

lillian

Yöpyi 1 yön toukokuussa 2023
Customer Service vastasi 18.6.2023
Thanks for the amazing rating, Lillian!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel!

10/10 Loistava

cj

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Awesome check in service easy and memorable
Yöpyi 1 yön toukokuussa 2023
Customer Service vastasi 28.5.2023
Thank you for the fantastic rating, CJ!It's outstanding you had such a wonderful experience at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. We care about the satisfaction of our guests. We can't wait to see you again soon!

10/10 Loistava

Kelsey

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful hotel, super comfy beds and pillows. My only complaint was how long it took to get our car from valet.
Yöpyi 1 yön toukokuussa 2023
Customer Service vastasi 28.5.2023
Kelsey, thank you for taking the time to share your experience at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. It is wonderful to hear that you found the hotel to be beautiful, and that the beds and pillows were super comfy, contributing to a pleasant night's stay.However, it is important to address your concern regarding the wait time for the valet service. Our hotel always strives to provide efficient and prompt service to guests, and it is disappointing to know that your experience with the valet was not up to the usual standard. Please know that we value your feedback and will work diligently to ensure that any issues within the valet service are promptly resolved and improved in order to prevent any future occurrence.Once again, thank you for choosing Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel for your stay, and for providing valuable feedback that helps enhance the guest experience. We appreciate your support and look forward to welcoming you back for an even better experience in the future.

8/10 Hyvä

DEZHI

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
free parking needed
Yöpyi 1 yön toukokuussa 2023
Customer Service vastasi 16.5.2023
Thank you for taking the time to share this 4/5 review, Dezhi!We're so glad to hear your time with us was so enjoyable! We care deeply about the comfort and satisfaction of our guests so we'll address your concerns regarding our parking policy with the appropriate members of our team so that we may improve moving forward. We strive for excellence so we look forward to sharing an even more positive experience with you soon!

10/10 Loistava

Leigh

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön huhtikuussa 2023
Customer Service vastasi 14.5.2023
Thank you for this excellent rating, Leigh!We're always working hard to provide a high-quality experience for all of our guests so It's wonderful to hear that you had such an enjoyable stay at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel! We'd love to host you again someday for yet another unforgettable visit.

10/10 Loistava

Laurene

Yöpyi 2 yötä huhtikuussa 2023
Customer Service vastasi 22.5.2023
Thank you for the 5/5 rating, Laurene!It's excellent you enjoyed your time at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

10/10 Loistava

Kerry

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön huhtikuussa 2023
Customer Service vastasi 1.5.2023
Thank you for the flawless review, Kerry! We really appreciate the feedback, and we're elated your stay with us went so well. We hope we can provide you with another perfect stay in the future here at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel.

10/10 Loistava

Armand

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had a wonderful stay. Nimo at the front desk was exceptional accommodating our requests. The restaurant had wonderful food and service. We are enrolling in membership with the Marriott Bonvoy program because of the great experience at Hotel Citrine .
Yöpyi 1 yön huhtikuussa 2023
Customer Service vastasi 19.4.2023
Thanks for sharing this lovely review, Armand!We're thrilled to hear you enjoyed your stay at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. It's our pleasure to accommodate you and we appreciate your praise. Nimo is an excellent member of our team and will greatly value your compliments!We're looking forward to sharing another amazing experience with you soon.

10/10 Loistava

Stephen

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Conveniently placed with excellent facilities
Yöpyi 1 yön huhtikuussa 2023
Customer Service vastasi 12.4.2023
Thank you for taking the time to share your experience with us, Stephen!We are thrilled to hear that our location was convenient for you and that you enjoyed our facilities.At our property, we strive to provide all of our guests with a relaxing and comfortable stay, so we're pleased to know that our facilities met your expectations. We have worked hard to ensure that our amenities are of the highest standard, and we're happy to hear that you found them to be excellent.Moreover, we understand the importance of location when it comes to finding a place to stay, so we're delighted that our property was in a convenient location for you. Whether you're traveling for business or pleasure, we want to make sure that you can get to where you need to go quickly and easily, and we're glad that we were able to provide that for you.Thank you again for your feedback, and we hope to have the pleasure of welcoming you back to our property in the future!

10/10 Loistava

Marni

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Felt like a vacation..!!!
This is an exceedingly well-run hotel. Beautiful. Modern. All the amenities. Gorgeous bathroom. Nespresso. Unlimited filtered water. Bar. Restaurant It was a business trip but I feel rested like I had a vacation. Highly recommend!!
Yöpyi 1 yön huhtikuussa 2023
Customer Service vastasi 3.4.2023
Thanks for the excellent review, Marni!We're delighted your time at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our beautiful and modern property as well as our ample amenities. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.

10/10 Loistava

Adam

Yöpyi 2 yötä maaliskuussa 2023
Customer Service vastasi 2.4.2023
Thanks for the perfect rating, Adam!We're pleased to hear that you have fully enjoyed your stay at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 Loistava

richard

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä maaliskuussa 2023
Customer Service vastasi 13.3.2023
Thanks for the fantastic rating, Richard!It's outstanding we could exceed your expectations during your stay at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. We're all looking forward to your next stay with us.

10/10 Loistava

Lida

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I just loved this property! Very clean, eco friendly, wonderful staff and very comfortable rooms. The price/quality ratio was just amazing! I really enjoyed my stay here and would recommend this place for other travelers
Yöpyi 1 yön maaliskuussa 2023
Customer Service vastasi 13.3.2023
Thanks for the excellent review, Lida!We're delighted your time at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel was so outstanding as providing our guests with an excellent experience is very important to us. It's fantastic you appreciated our clean rooms and eco-friendly accommodations as well as our friendly staff and comfortable accommodations. That's what we like to see! We look forward to hosting you again soon for another fantastic experience.

10/10 Loistava

Jason Alfred

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä helmikuussa 2023
Customer Service vastasi 28.3.2023
Thank you for sharing your perfect rating with us, Jason!It's wonderful to see how much you appreciated your time at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel! We want everyone to feel right at home at Hotel Citrine, Palo Alto, a Tribute Portfolio Hotel. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!