First I have to say that communication and level of customer service with the property management team was next level! They were wonderful to work with!! There was an option for early check in and or late check out, which is a game changer at this resort! This is a large resort and check in can be a nightmare if you get there between 4p and 6p. The condo itself is super spacious, very clean and well maintained! A full size washer and dryer made life so easy! The reort has 2 large outdoor pools and both were clean and worked great for entertaining the littles. I want so badly to give this place all 5 stars, but the elevator situation was a struggle. There was an elevator right outside the condo door, which was great, but they are remodeling a couple of elevator shafts so the number of elevators for the number of condos just didnt work. We had to frequently wait for the elevators to pass us by bc they were so full. And with 30 floors, the wait could be lengthy. And with kids and stuff to carry, the stairs werent an option. That was the only real negative to the rental at all, but it took up a lot of our time. Once we fugured out the heavy traffic times, we were able to navigate a little better but by then it was the end of the trip! Lol. I enjoyed working with Four Star property management so much that we plan to look at their other properties for future trips. I cannot say enough about them ! The trip overall was great