2/10
Our family stayed at this hotel on Saturday, July 12th, checking out on Sunday, July 13th. During our stay, our daughter accidentally left behind a pink corduroy stuffed cat named Catty. While we take full responsibility for our own belongings, we were hopeful that the hotel staff would show some empathy and urgency in helping us locate an item with deep sentimental value.
Instead, we were met with poor communication, contradictory information, and complete indifference. We had to call multiple times just to get basic updates—none of which were ever initiated by the hotel, despite being promised callbacks. Each person we spoke with seemed unaware of the situation, requiring us to start from scratch every time.
We were eventually told by the front desk that our housekeeper, Cindy, had only stripped the sheets but never completed cleaning the room that day. We believe Catty was wrapped in those sheets. We were also told the room was not occupied again after our checkout, making it even more frustrating that nothing was found.
Worse, when we spoke with management, their focus shifted to how we knew the housekeeper’s name rather than addressing the issue at hand. The manager was cold, condescending, and showed zero compassion for the situation or our daughter’s distress.
What started as an honest attempt to recover a lost item turned into a deeply disappointing experience with a hotel staff that lacked not only professionalism but basic human decency.
Louis
Yöpyi 1 yön heinäkuussa 2025
