Checking in was a nightmare. I had to call them just to remind them to send me the check-in information and instructions. They also never provided the PIN for the pool, so I had to contact them again for that. It felt like I had to extract every piece of information from them one by one.
Once we finally checked in, the house itself was very clean and beautiful, but it was extremely bare. There was no shampoo, body wash, basic condiments like salt or pepper, laundry detergent even though there was a washing machine, beach towels, or other basic items you would normally expect in a vacation rental. We ended up having to buy everything ourselves and then leave most of it behind, which felt like a complete waste of money.
The checkout experience was also disappointing. At exactly 10:00 AM, the cleaning lady came in and we basically had to leave immediately. We ended up sitting outside on the street with all of our luggage because there was no luggage storage or flexibility at all.
Overall, the house was nice and clean, so the experience was okay, but the lack of communication, basic supplies, and hospitality made it frustrating. Unfortunately, we would not stay here again.