The check-in process was fine. The apartment, however, was not. The photos are taken at just an angle to hide the multiple issues. Couches (2 vs the one shown the the photos) we dirty. The shower was dirty and smelled of mold, which permeated the entire downstairs portion of the apartment. Flush for the toilet was broken. Next the the bed (where the bed sheets were) was a wall socket that was pulled away from the wall with wires exposed; a serious safety issue. The cupboards were dirty, the kitchen was not nice and there was a cabinet next to the kitchen with a missing top that had a bunch of wires all bundled up (I think for the internet). Your call in team couldn’t care less that I had to vacate the apartment within an hour of checking in and find a hotel. Apparently, a wall socket with exposed wires “isn’t a safety issue”? The apartment was in a 5th floor walk up with narrow, steep stairs that anyone over the age of 40 would have been hard pressed to manage with baggage. I’ve rented so many times with VRBO and never had an issue; Spain, Lisbon, Paris, Palm Springs, Mexico City…this was the only time I’ve found an apartment/house lacking and the management company felt I should just wait for a day for them to show up to “look at it”. This place needs to be off your website, now.
