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Arvostelut: The Lodge at the Mountain Village by ASRL

3 out of 5
The Lodge at the Mountain Village by ASRL
1415 Lowell Ave, Park City, UT

Arvostelut

7,2

Hyvä

Arvosana 10 - Loistava. 230 kautta 851 arvostelua" "
Arvosana 8 - Hyvä. 257 kautta 851 arvostelua" "
Arvosana 6 - OK. 174 kautta 851 arvostelua" "
Arvosana 4 - Huono. 104 kautta 851 arvostelua" "
Arvosana 2 - Hirveä. 86 kautta 851 arvostelua" "

7,8/10

Siisteys

7,4/10

Henkilökunta ja palvelu

7,0/10

Palvelut/mukavuudet

6,8/10

Majoituspaikan kunto ja tilat

6,8/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Pedro

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
The place is old, no renovations, there is no front desk so everything has to be done over the phone. Still, it is ok.
Yöpyi 5 yötä maaliskuussa 2024
Management vastasi 11.4.2024
Thank you for the review and comments Pedro. We appreciate it.

10/10 Loistava

Tamara, Dallas

Hyvää: Siisteys
Yöpyi 5 yötä helmikuussa 2024
Management vastasi 7.3.2024
Thank you for the kind review Tamara. We appreciate it!

10/10 Loistava

Stacey

Hyvää: Majoituspaikan kunto ja tilat
property was conveniently located close to shops and dining
Yöpyi 4 yötä helmikuussa 2024
Management vastasi 22.2.2024
Thank you for the great review Stacey! We are glad you enjoyed your stay.

8/10 Hyvä

Theodore

Matkusti ryhmän kanssa
Hyvää: Siisteys
The unit was perfectly clean. Access was great and the heat and hot water were great! There is only one closet and one above the counter kitchen cabinet. Very few pots and 6 sets of dishes.
Yöpyi 5 yötä tammikuussa 2024
Management vastasi 1.2.2024
Thank you for the review and comments Theodore. We appreciate it!

10/10 Loistava

Weishuang

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä tammikuussa 2024
Management vastasi 22.1.2024
Thank you so much for the great review! We are happy you enjoyed your stay.

10/10 Loistava

Mercedes

Hyvää: Siisteys
Yöpyi 3 yötä joulukuussa 2023
Management vastasi 4.1.2024
Thank you so much for the kind review Mercedes! We hope to see you back again soon.

4/10 Huono

JOANNA

Matkusti perheen kanssa
Yöpyi 5 yötä joulukuussa 2023
Management vastasi 28.12.2023
Thank you for the review Joanna. We always appreciate feedback and would welcome any comments elaborating on the issues you had during your stay. If you'd like to discuss, please reach out to our Guest Services line. Thanks!

8/10 Hyvä

charlie

Yöpyi 3 yötä joulukuussa 2023
Management vastasi 23.12.2023
Thank you for the review Charlie! We appreciate it.

10/10 Loistava

Jennifer

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
As first time visitors this place was VERY accommodating. I chose this place due to the fact that there was no snow in the east & we had a friend who has never skied... However, it was WAY too overpriced for a group of non-avid skiers & certainly not all the lifts were operating. The shuttle from the airport was $140--ONE WAY! ---literally feel raped with the cost of lift tickets, food at certain restaurants were ridiculous- Pizza & Noodle on main street- $30 for tortellini & Alfredo- NO MEAT, Go to fresh market & make a full meal for your family at that price ...But just like Disney, the place was packed & people payed-(roll eyes of ridiculousness).. The accommodations we stayed at were great & had all the amenities we needed. There is a Fresh Market within walking distance but I would recommend the bus or car service if you have an abundant bags of groceries. Bus service is free to many locations.We had a really nice time but I will never return when I can get lift tickets in PA & NY for over half the price...
Yöpyi 3 yötä joulukuussa 2023
Management vastasi 24.12.2023
Thank you for the review and comments Jennifer. We are glad you enjoyed your stay at The Lodge!

4/10 Huono

Dave

Huonoa: Majoituspaikan kunto ja tilat
Management vastasi 22.2.2024
Thank you for the review Dave. We always appreciate any feedback we can get.

2/10 Hirveä

Inho, South Jordan

Yöpyi 1 yön marraskuussa 2023
Management vastasi 28.12.2023
Thank you for the review Inho. You are more than welcome to give our Guest Services line a call to discuss any issues you had.

2/10 Hirveä

Michael

Matkusti perheen kanssa
There is no human at check-in. You enter your name in a kiosk and an envelope comes out. We were dispensed the wrong key. Much smaller unit than we reserved with not enough beds. No one on site to help. We corrected it for the next night but were exhausted from travel and slept on couch.
Yöpyi 2 yötä marraskuussa 2023
Management vastasi 6.11.2023
Thank you for the review and comments Michael. We apologize again for the issues you had. We will use this as a learning experience and do better in the future. Hopefully the compensation we gave you help to make up for your frustrations.

2/10 Hirveä

David

Yöpyi 3 yötä lokakuussa 2023
Management vastasi 24.12.2023
Thank you for the review David. We are always happy for the opportunity to better serve our guests. We appreciate the feedback.

6/10 OK

Tarkistettu asiakas

Hyvää: Siisteys ja huoneen mukavuus
The check in process is very confusing. The rooms are nice and updated but we had to request a room change since there was such a stong smell of mold. The pool was closed which was very disappointing. Other than that our stay was nice.
Yöpyi 1 yön lokakuussa 2023
Management vastasi 28.10.2023
Thank you for the review and comments. We will use them to improve the guest experience moving forward.

2/10 Hirveä

Jaxon

Yöpyi 1 yön lokakuussa 2023
Management vastasi 28.10.2023
Thank you for the review Jaxon. Any additional information would be helpful, so that we may work to improve our guest experience.

2/10 Hirveä

Jesse

Yöpyi 1 yön syyskuussa 2023
Management vastasi 28.10.2023
Thank you for the review Jesse. Any additional information would be helpful, so that we may work to improve our guest experience.

10/10 Loistava

Bernadette

Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 2 yötä syyskuussa 2023
Management vastasi 8.9.2023
Thank you for the great review Bernadette! We are happy you enjoyed your stay.

10/10 Loistava

Brooke

Yöpyi 1 yön elokuussa 2023
Management vastasi 14.8.2023
Thank you for the great review Brooke. We are happy you enjoyed your stay and hope to see you back soon.

8/10 Hyvä

Rodney

Matkusti perheen kanssa
Hyvää: Siisteys
Summer one night stay at The Lodge
The check-in process was well explained in the email communication sent after booking. We stayed in building B which was okay however the view out of the window was a parking lot and not the mountains, like we had a choice. The room was very clean and the furnishings were comfortable. As this is a ski hotel and mainly used in the winter, our stay was in the summer and they supplied an in-room A/C unit which was quite noisy. The television was a perfect size and awesome picture quality however I was unable to figure out how to watch local channels and the guide left in the room was useless. Although the video and information literature about obtaining a WiFi password was provided, no WiFi password was given. I had to call the number and the person who answered had a very strong foreign accent which didn't help in writing down the password. She did suggest to text me the password which was a great idea. No hotel keys given. Room door and access from the garage or into building B required either a nine or six numbered code provided. It helped me to take a picture of this information on my phone. Another note, the scenic beauty was amazing but this is a mainly a winter resort. All most all restaurants in the resort didn't open until 10 or 11 for breakfast. If you're an early riser, you need to drive into town for a cup of coffee or meal. With so many options in Park City, we won't be staying here again.
Yöpyi 1 yön heinäkuussa 2023
Management vastasi 14.7.2023
Thanks for the review Rodney. We appreciate the feedback.

6/10 OK

Melissa

Yöpyi 4 yötä kesäkuussa 2023
Management vastasi 18.7.2023
Thank you for the review Melissa. We always appreciate feedback.

10/10 Loistava

Aaron

Yöpyi 1 yön kesäkuussa 2023
Management vastasi 19.6.2023
Thank you for the great review Aaron! We really appreciate it and are glad you had a good experience.

2/10 Hirveä

Matthias Michael

Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My unit was B152 (in the B building). The wall treatments were peeling the the unit was dark. The bed mattress was thin and not comfortable. The floor was old and had splinters. The fireplace was malfunctioning and too loud to operate. Management did not respond to service questions or reviews. Definitely would not stay here again.
Yöpyi 1 yön tammikuussa 2023
Management vastasi 11.6.2023
Thank you for letting us know about your issues. We are always looking for constructive feedback and take your comments very seriously. We will work on addressing them and we hope your next interaction with us is far more enjoyable.

10/10 Loistava

Diana, Kingston

Yöpyi 3 yötä tammikuussa 2023
Management vastasi 11.6.2023
Thank you for the kind review. We hope to see you back soon!

4/10 Huono

Tarkistettu asiakas

Huonoa: Siisteys
Disappointing
Disappointing. The property has a great location (at the base of the mountain), but for the price charged the cleanliness of the unit and conditions of the kitchen appliances and bathroom were very disappointing. For instance (among other issues), we found an open pack of chocolate from another guest in one of the shelves and both the fridge and the shower made a disturbing noise. When we got there, front desk did not find our reservation and did not put any extra effort to find it. Instead, we had to prove we had booked it to get any help. Parking is free, but I got a 50 bucks ticket between returning the parking permit to the front desk and getting back to my car to travel back home (it took me less than 15 minutes to do it). Front desk and management said (quote) “it was not their problem” because “they do not manage the parking lot”. There should be at least a fifteen minutes tolerance…
Yöpyi 5 yötä joulukuussa 2022
Management vastasi 11.6.2023
Thank you for letting us know about your issues. We are always looking for constructive feedback and take your comments very seriously. We will work on addressing them and we hope your next interaction with us is far more enjoyable.

6/10 OK

Benjamen

Hyvää: Huoneen mukavuus
Not again.
Holes in the carpet. Long black hairs in the shower and on the shower walls. Toilet does not flush well. Outdated furniture and fixtures. Customer service was good but they need to change some internal processes to eliminate me having to call 4 times. They were nice when I called but I shouldn’t have had to call.
Yöpyi 1 yön joulukuussa 2022
Management vastasi 11.6.2023
Thank you for letting us know about your issues. We are always looking for constructive feedback and take your comments very seriously. We will work on addressing them and we hope your next interaction with us is far more enjoyable.

8/10 Hyvä

Sing

Hyvää: Siisteys
We only stayed one night. But my husband noticed there were bugs inside our room. The bathroom toilet has very little water pressure, but i guess the place we got was older and still under construction.
Yöpyi 1 yön syyskuussa 2022

6/10 OK

Matt

Matkusti perheen kanssa
Easy and convenient, but older. Not built with ac or functional windows. The place had a makeshift and very loud in-room ac unit that woke us several times. And it was still hot even when outside temps were in the low 60s.
Yöpyi 1 yön elokuussa 2022
Julia C. vastasi 18.8.2022
Thank you for your detailed feedback on you recent stay. Sorry to hear about the challenges you had with the AC, we will address the issues immediately with our maintenance department. We are glad though that the place was easy and convenient for you. Thank for staying with us and we hope to see you again in the near future.

8/10 Hyvä

Gina

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The condo was very spacious and unique architectural windows. That being said, there were no blinds or coverings for the many windows. Each morning, the sunlight woke everyone up way too early. Any kind of window coverings would of been helpful.
Yöpyi 3 yötä heinäkuussa 2022
Julia C. vastasi 8.8.2022
Thank you so much for your review, we are delighted to hear that you found our accommodations spacious and unique. We will be sure to share your comments regarding windows with the unit owners. Thank you for staying with us and we hope to welcome you back in the near future.

8/10 Hyvä

Carlos E

Yöpyi 5 yötä maaliskuussa 2022

10/10 Loistava

helen, new york

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very convenient location, clean, spacious. Just one small suggestion-the dishwasher need an update. Overall very good experience.
Yöpyi 5 yötä maaliskuussa 2022

2/10 Hirveä

Maxim

Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Old Looks different than the website Only Good thing is clean and good parking
Yöpyi 6 yötä helmikuussa 2022

6/10 OK

James

Hyvää: Palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
Location to the ski lifts was great. Waste trucks making a racket each morning at 6am was not so great. Furnishings were in poor condition. For the overnight/stay rate this property it did not provide comparable comfort.
Yöpyi 3 yötä helmikuussa 2022

2/10 Hirveä

Chris

Huonoa: Siisteys ja huoneen mukavuus
Awful experience on many levels
Awful experience. From parking the car, checking in, room quality to WiFi, it was just terrible - and I travel extensively. Great location, but I would not recommend to anyone.
Hotel charges $400 if parking pass not returned. This is how easy it is to find.
Yöpyi 1 yön tammikuussa 2022

6/10 OK

Brieanna, Panama City

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Can’t get any closer to the lifts! But I had someone knock on my door at 11PM looking for a dog and I had housekeeping enter my room at 9AM when I was in the bathroom.
Yöpyi 1 yön tammikuussa 2022

2/10 Hirveä

Arturo

Matkusti ryhmän kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Confusing check-in process. Unclear directions regarding parking pass. No garbage collection. Murphy bed is uncomfortable. Only redeeming quality is the amazing ski/in out.
Yöpyi 5 yötä joulukuussa 2021

4/10 Huono

brett

Matkusti perheen kanssa
Huonoa: Majoituspaikan kunto ja tilat
Lots of noisy deliveries at 5 o’clock AM. Plumbing Problems Maintainance needed on Fossetts and slow drains. People who do not stay there drive their Vehicle in the garage get dressed for skiing then a designated driver takes the car out the garage. Causing lots of congestion.
Yöpyi 2 yötä joulukuussa 2021

8/10 Hyvä

Kathy

Matkusti ryhmän kanssa
Hyvää: Siisteys ja huoneen mukavuus
The Lodge at Mountain Village
Room 147 was very spacious and the hide-a-bed was surprisingly comfortable. Very clean and nicely updated. Large kitchen and bathrooms. Front desk hours were pretty unreliable. Our last day there (a Friday) the front desk was closed all day.
Yöpyi 1 yön joulukuussa 2021

6/10 OK

Allyn

Matkusti ryhmän kanssa
Huonoa: Siisteys
Hard to find place to Check in and Check out
It was hard to find a place to check in and parking. Also I had hard time finding a place to return parking permit
Yöpyi 1 yön marraskuussa 2021

6/10 OK

Tarkistettu asiakas

Matkusti perheen kanssa
the room was a little dated and the bed was not very comfortable it’s a very confusing property as well. we checked in after hours and it took a while to find the correct parking area and then our room.
Yöpyi 2 yötä marraskuussa 2021

10/10 Loistava

Kylee

Yöpyi 1 yön marraskuussa 2021

6/10 OK

Tiffany

Yöpyi 1 yön marraskuussa 2021

2/10 Hirveä

Mike

Matkusti ryhmän kanssa
Huonoa: Siisteys ja huoneen mukavuus
The photos I reviewed when I booked the room and what I actually got where two different things
Yöpyi 1 yön lokakuussa 2021

2/10 Hirveä

Jeffery

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet
THE PROPERTY IS VERY WELL MAINTAINED. WE MADE OUR STAYCATION IN THE FALL SO THE SCENERY WAS GREAT. THE CHECK IN PROCESS WAS NOT FUN AT ALL. WE STAYED IN A COMPLETELY DIFFERENT BUILDING THEN WE CHECKED IN AT AND FINDING THE ENTRANCE TO THE OTHER BUILDING WAS A CHALLENGE.
Yöpyi 2 yötä lokakuussa 2021

4/10 Huono

Riley

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Huoneen mukavuus
Yöpyi 1 yön elokuussa 2021

6/10 OK

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys
Okay-ish Overall
Older property with confusing check-in, parking and map. Our unit was remodeled nicely and very clean/comfy, but the entire property still had an "old" feeling. Water pressure and pipes were loud, patio was small, hallways to condo were not remodeled. Great location for summer fin in Park City, however.
Yöpyi 1 yön elokuussa 2021

10/10 Loistava

Brett

Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 1 yön elokuussa 2021
Julia C. vastasi 23.8.2021
We are delighted to see your positive feedback for The Lodge. Thank you for staying with us and we appreciate your feedback. Come back soon for another awesome experience.

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Great location! The summer activities such as alpine slide, etc are right there. Also walking distance to Main Street. We had the sliding door open and were apparently too loud while playing a game with our kids and the police came. Don’t plan on making ANY noise after 9:30 pm. Otherwise, it was great!
Yöpyi 1 yön heinäkuussa 2021

6/10 OK

Ryan

Hyvää: Siisteys
Huonoa: Huoneen mukavuus
Yöpyi 2 yötä heinäkuussa 2021

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location, so close to everything.
Yöpyi 2 yötä heinäkuussa 2021

8/10 Hyvä

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall the property is good; location is great and within walking distance of fun activities and Main Street. The room was very nice; clean, spacious, comfortable with good amenities. My only complaint is our specific room was on the corner of the property above the bus stop. Buses are noisy! They also run late and start early. Request a room away from the road!
Yöpyi 1 yön heinäkuussa 2021