Huoneistohotellit – Peterborough

”Staff very helpful”

”It was an unpleasant experience. The host didn't reply to a text message enquiry before I travelled. Once arriving in the property the only way we could contact the host was through text message. We booked the accommodation for two people but the beddings for the sofa bed were not clean. The room was not clean. The kitchen sink hot water tap did not work. We could not have a shower before the water was too hot and we could not adjust the temperature. This was not acceptable and we hope the host...

”1) Checkin details were not provided - I had to contact Hotels.com and wait ±1hr outside in the windy street to get these. Checkin was 4pm but I couldnt get in until 90 mins later. 2) Once inside the building; Entrance hall filthy with full black bags in corner, wall staining, filthy carpets, laundry cages strewn. No-one around at all, felt very unsafe. 3) Once inside the flat, it felt like someone had just left in a rush, but I couldnt be sure until I had gone through the apartment. Spooky....

”Beautiful property. Well cared for. Lovely Historical touches in public areas.”

”What an apartment! I was so worried about coming here! My husband was admitted to hospital while on holiday and this was the only affordable place I could find, I thought for the price it would be a dump but how shocked was I? It was amazing, so clean and so big. It is located right in the centre and surrounded by shops and cafes. We’ve had the best stay in the worst circumstances and I would 100% recommend! Me and my son felt safe due to the locked gate then locked outside door!”

”The property was clean and tidy and couldn't be faulted. The problem was with their check in procedure. Phone a number which took nearly 20 minutes to get answered requiring repeated redialling. After getting the key to the room, it turned out the wrong key had been put in the keysafe box.....so... another phone call to their help desk, this time taking 25 minutes to eventually get answered. Once that was finally sorted out, all in all over 45 minutes, i ended up being late for my appointment...