Aula

Arvostelut: Palace Gate Hotel & Residence By EHM

4 out of 5
Palace Gate Hotel & Residence By EHM
10B, St. 264, Sangkat Chaktomok, Khan Daun Penh, Phnom Penh

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 168 kautta 284 arvostelua" "
Arvosana 8 - Hyvä. 77 kautta 284 arvostelua" "
Arvosana 6 - OK. 23 kautta 284 arvostelua" "
Arvosana 4 - Huono. 6 kautta 284 arvostelua" "
Arvosana 2 - Hirveä. 10 kautta 284 arvostelua" "

9,2/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

9,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Kevin

Matkusti ryhmän kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Perfect location with amazing views and great staff I am coming back
Yöpyi 2 yötä toukokuussa 2024
Mr. Devid vastasi 16.5.2024
Dear Kevin, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our location, views, and staff. Your kind words are a great motivation for our team.We can't wait to welcome you back on your next visit!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

10/10 Loistava

Kawano

Matkusti ryhmän kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I had a good time. Thank you
Yöpyi 2 yötä toukokuussa 2024
Mr. Devid vastasi 9.5.2024
Dear Kawano, Greeting from Palace Gate Hotel & Residence by EHM!I'm thrilled to hear that you had a good time! Your enjoyment means a lot to us. If there's anything else we can do to make your experience even better next time, just let us know. We're always here to help. Looking forward to seeing you again soon!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

10/10 Loistava

Gary

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
It's really nice Close to attractions The food in the Restaurant good But the coffee ☕ today was undeniable
Yöpyi 2 yötä huhtikuussa 2024
Mr. Devid vastasi 9.5.2024
Dear Gary, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your visit and found our location convenient to nearby attractions. We're equally delighted that you found our restaurant's cuisine to your liking.We're sorry to hear that the coffee didn't meet your expectations on this occasion. We truly appreciate your feedback, and we'll certainly look into this matter to ensure we maintain the high standard of quality that our guests expect from us.We hope to welcome you back soon for another wonderful experience, and we'll make sure your next cup of coffee is absolutely perfect!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

10/10 Loistava

Selena

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was very friendly and accommodating. Breakfast was amazing with alot of options.
Yöpyi 13 yötä helmikuussa 2024
Mr. Devid vastasi 11.4.2024
Dear Selena, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your experience! We're thrilled to hear that you found our staff friendly and accommodating. It's always our goal to ensure our guests feel welcomed and well taken care of. We're also delighted that you enjoyed our breakfast offerings with the variety of options available. If you have any suggestions or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

8/10 Hyvä

Claude

Matkusti ryhmän kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Bel endroit service courtois et déjeuner impeccable.
Yöpyi 7 yötä maaliskuussa 2024
Mr. Devid vastasi 14.3.2024
Dear Claude, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your kind words! We're delighted to hear that you enjoyed your experience with us. Providing exceptional service and delicious meals is what we strive for, and it's always rewarding to know when we've succeeded. We hope to have the pleasure of welcoming you back again soon for another memorable dining experience. If there's anything specific you loved about your visit or anything we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your support and look forward to serving you again in the future!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

10/10 Loistava

Guy

Matkusti ryhmän kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
L'HÔTEL, AMABILITÉ DU PERSONNEL, MERCI À VOUS, LA PROPRETÉ, PRÈS SITES HISTORIQUES ET AUTRES LIEUX DE VISITE. JE RETOURNERAI SANS FAUTE À CET HÔTEL À MON PROCHAIN VOYAGE .
Yöpyi 6 yötä maaliskuussa 2024
Mr. Devid vastasi 14.3.2024
Dear Guy, Greeting from Palace Gate Hotel & Residence by EHM!Thank you very much for your glowing review! We're thrilled to hear that you had such a positive experience during your stay with us. Providing excellent service and maintaining a clean, welcoming environment are top priorities for us, so it's wonderful to know that our efforts have made a difference in your stay.We're delighted that you found our staff to be friendly and accommodating. We take great pride in ensuring that every guest feels welcome and valued throughout their time with us. Additionally, we're pleased that our hotel's convenient location near historical sites and other attractions added to the enjoyment of your trip.Your kind words mean a lot to us, and we're genuinely grateful for your recommendation. It would be our pleasure to welcome you back on your next trip, and we look forward to providing you with another exceptional stay.Once again, thank you for choosing our hotel, and we can't wait to have the opportunity to serve you again soon.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

8/10 Hyvä

Brian, Tacoma

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä helmikuussa 2024
Mr. Devid vastasi 6.4.2024
Dear Brian, Greeting from Palace Gate Hotel & Residence by EHM!Thank you for taking the time to share your feedback with us. We appreciate your honest review and your decision to rate us with 4 out of 5 stars.Your insights are valuable to us as they help us understand where we excel and where we can make improvements. We are pleased to know that you had a positive experience overall.If there are specific areas where you feel we could enhance our services to earn a 5-star rating from you in the future, please do not hesitate to let us know. We are committed to continuously improving our offerings and ensuring the satisfaction of our customers.Once again, thank you for choosing us, and we look forward to serving you again soon.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

10/10 Loistava

Gillian

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely stay with friendly staff. Large clean room with balcony and view of the city. Was good to have large fridge freezer. Great location for royal palace and river
Yöpyi 2 yötä helmikuussa 2024
Mr. Devid vastasi 22.2.2024
Dear Gillian, Thank you so much for taking the time to share your wonderful experience with us! We are delighted to hear that you enjoyed your stay and that our staff contributed to making it a memorable one. Our team takes pride in providing friendly and attentive service to ensure our guests feel welcome and well taken care of.It's fantastic to know that you appreciated the spacious and clean room with a balcony, offering a picturesque view of the city. We strive to create a comfortable and inviting atmosphere for our guests, and it's rewarding to hear that we succeeded in your case. Additionally, we are pleased that the amenities, such as the large fridge freezer, added to the convenience of your stay.Our location near the royal palace and river is indeed a highlight, and we're glad you found it convenient for exploring the area. We hope you were able to make the most of your time in the city and create lasting memories.Once again, thank you for choosing to stay with us and for sharing your positive feedback. We look forward to welcoming you back for another delightful experience in the future.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

10/10 Loistava

George

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It’s close to the palace, museum, train station and casinos!!!
Yöpyi 3 yötä helmikuussa 2024
Mr. Devid vastasi 19.2.2024
Dear George, Greeting from Palace Gate Hotel & Residence!We deeply appreciate your positive comments. We are thrilled to hear that you had a delightful experience during your stay at Palace Gate Hotel & Residence.We look forward to your next stay, and please don't hesitate to reach out if there is anything we can assist you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Loistava

Hannelore

Hyvää: Siisteys ja huoneen mukavuus
Walking distance to all main attractions
I loved my experience at the property, phnom penn surprised me how beautiful is all near by walking distance, It’s safe for solo females, Hotel is nice with a beautiful pool. Has interesting views to a next pagoda you can understand more about monks life.
Yöpyi 2 yötä helmikuussa 2024
Mr. Devid vastasi 13.2.2024
Dear Hannelore, Greeting from Palace Gate Hotel & Residence!Thank you so much for taking the time to share your wonderful experience at our property in Phnom Penh! We are thrilled to hear that you enjoyed your stay and that the city's beauty took you by surprise.We take great pride in providing a safe and welcoming environment for all our guests, and it's heartening to know that solo female travelers feel secure at our hotel. We're delighted that you appreciated the hotel amenities, including the beautiful pool, and that the views of the nearby pagoda added to the cultural experience of your stay.Our team works hard to create memorable experiences for our guests, and your positive feedback is truly rewarding. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 Loistava

George

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It’s great. Good location. Good value. Stayed there twice and will stay again soon.
Yöpyi 2 yötä helmikuussa 2024
Mr. Devid vastasi 9.2.2024
Dear George, Greeting from Palace Gate Hotel & Residence!We deeply appreciate your positive comments. We are thrilled to hear that you had a delightful experience during your stay at Palace Gate Hotel & Residence.We look forward to your next stay, and please don't hesitate to reach out if there is anything we can assist you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Resort

10/10 Loistava

ali

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä tammikuussa 2024
Mr. Devid vastasi 5.2.2024
Dear Ali,Greeting from Palace Gate Hotel & Residence!We are thrilled to receive your 5-star rating! Thank you so much for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed with us and your satisfaction is our ultimate goal.We eagerly await the opportunity to welcome you back in the near future..Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Loistava

Milo

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Mr. Devid vastasi 6.4.2024
Dear Milo, Greeting from Palace Gate Hotel & Residence by EHM!Thank you so much for your wonderful review and the 5-star rating! We are thrilled to hear that you had a fantastic experience with us. Our team strives to provide excellent service, and it's incredibly rewarding to know that we hit the mark for you. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.We look forward to welcoming you back soon!Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence by EHM

10/10 Loistava

Kimberly

Liikematkailija
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We loved the property and the service. We will return next year with our team. The staff took excellent care of us. The room are spacious and clean. The beds are GREAT! And that says a lot for Cambodia beds.
Yöpyi 1 yön tammikuussa 2024
Mr. Devid vastasi 26.1.2024
Dear Kimberly, Greeting from Palace Gate Hotel & Residence!Thank you so much for taking the time to share your positive feedback with us! We are delighted to hear that you enjoyed your stay and that our staff was able to make a positive impression on you. Our team takes great pride in providing excellent service, and it's always rewarding to know that their efforts have been appreciated.We are also thrilled to learn that you found your room to be clean and that the bed provided a comfortable night's sleep. Creating a cozy and welcoming environment for our guests is one of our top priorities, and it's fantastic to hear that we succeeded in making your stay enjoyable.Your kind words serve as motivation for us to continue delivering exceptional experiences to all our guests. If your travels bring you back to our area, we would be honored to welcome you again.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Loistava

Mark

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Large room with very comfortable bed and great hot shower. Huge views from the balcony on the 9th floor. The staff was excellent and the breakfast superb. It was easy to walk from the hotel to explore, but when a car or tuk tuk was needed they were there rapidly. Great experience!
Yöpyi 1 yön tammikuussa 2024
Mr. Devid vastasi 22.1.2024
Dear Mark, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Loistava

Narin, Hayward

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful older hotel with the most spacious room and the most kindest/friendliest, hospitable staff. They aim to please each guest no matter what is requested. The beds and pillows are soft and comfy. The balconies have a great view of the city and/or of the big Pagoda across the street. I didn’t even mind the monks early chanting some mornings. It was very spiritual and good for my soul. The hotel restaurant is also very convenient and I recommend their daily breakfast with differing daily menus which was quite delicious ranging from western foods to some local Khmer dishes. I regret that I didn’t have any time to swim in their indoor pool since I was out and about most of the time that I was there. I especially appreciate that the hotel offer multiple security guards posted at the entrance on the street which made me feel very safe while I was staying there. They were also very kind always offering a helping hand into or out of my transportation and they are best at keeping eager tuk tuk drivers at bay. All of their staffs daily acknowledgments and smiles left a very warm impression in my heart. I would recommend this hotel to anyone, I would be delighted and very satisfied to be able to return to the Palace Gate & Residence again someday.
Yöpyi 4 yötä joulukuussa 2023
Mr. Devid vastasi 10.1.2024
Dear Ms. Narin, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Loistava

Federico

Yöpyi 2 yötä tammikuussa 2024
Mr. Devid vastasi 10.1.2024
Dear Federico, Greeting from Palace Gate Hotel & Residence!Really appreciate for taking your time to rate us.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Loistava

Christopher

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved this place; it was like an oasis of calm and elegance in a very busy city. The staff were consistently pleasant and helpful; they were even willing to take my postcards across town to the post office for me. And, great location.
Yöpyi 3 yötä tammikuussa 2024
Mr. Devid vastasi 10.1.2024
Dear Christopher, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Loistava

Gerald

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely hotel with spacious, clean rooms! Decor and ambience were nicely appointed. Staff was great, helpful, and polite. Breakfast was good and food tasted good. The area is also very walkable and tuk-tuks are always available outside. We did not use the indoor pool, however.
Yöpyi 2 yötä tammikuussa 2024
Mr. Devid vastasi 22.1.2024
Dear Gerald, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Loistava

Savun, Renton

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä joulukuussa 2023
Mr. Devid vastasi 22.1.2024
Dear Savun, Greeting from Palace Gate Hotel & Residence!Thank you so much for taking your time to rate us.We hope to have the pleasure of welcoming you back soon.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

2/10 Hirveä

Saul

Yöpyi 1 yön joulukuussa 2023
Mr. Devid vastasi 22.1.2024
Dear Saul, Greeting from Palace Gate Hotel & Residence!We appreciate you taking the time to provide us with such truthful feedback of your stay. We are very sorry to hear that your stay did not meet your expectations. Please email us with your phone number or any means of communication for us to discuss your issues personally. Yours SincerelyDevid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Loistava

Veasna

Matkusti ryhmän kanssa
Hyvää: Siisteys ja huoneen mukavuus
Great choice for anyone to stay at
Had a great stay here. Despite being in a somewhat busy area it was so peaceful and relaxing. Room was a good size and kept very clean. Will stay here again on my next trip.
Yöpyi 4 yötä marraskuussa 2023
Mr. Devid vastasi 20.12.2023
Dear Veasna, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Loistava

Motoko

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä joulukuussa 2023
Mr. Devid vastasi 20.12.2023
Dear Motoko, Greeting from Palace Gate Hotel & Residence!Thank you for taking your time rate us.We hope to have the pleasure of welcoming you back soon.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys ja huoneen mukavuus
Wonderful
What a lovely hotel! From the moment we arrived we were taken care of and welcomed. The entire staff was lovely but Mr Sak was especially amazing. So helpful and kind. When we couldn’t figure out Grab app he booked a tuk tuk for us using his account. I am looking forward to staying again. The room was clean and well equipped and the breakfast was DELICIOUS. Hospitality above and beyond!!
Yöpyi 2 yötä marraskuussa 2023
Devid vastasi 29.11.2023
Dear Value Guest, Greeting from Palace Gate Hotel & Residence!Thank you for taking the time to review your stay at Palace Gate Hotel & Residence.We are very delighted to hear that our team made you feel at home. This is of the things that we would like to maintain in our hotel. Looking forward to see you again in the near future. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Loistava

Marek

Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023
Devid vastasi 29.11.2023
Dear Marek, Greeting from Palace Gate Hotel & Residence! Thank you for your kind review and for choosing Palace Gate Hotel & Residence.We are delighted that you enjoyed your stay with us.We look forward to welcoming you again in the near future.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

8/10 Hyvä

Sania

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall we had a great stay. The property is beautiful with all amenities needed in a room. The room was very spacious and good value for money. The only drawback was the sound of prayers from the Pagoda next door that would start from 4am until 8am.
Yöpyi 3 yötä syyskuussa 2023
Mr. Devid vastasi 6.10.2023
Dear Sania, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.However, we are very sorry to hear that you were not satisfied with the noise from Pagoda.During this Pchum Ben season there will be some noise from Pagoda and this will be no more noise after the Pchum Ben finished.We hope to have the pleasure of welcoming you back soon.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Loistava

Michael

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very friendly and positive staff!! We enjoyed staying there and would certainly come back
Yöpyi 2 yötä syyskuussa 2023
Devid vastasi 2.10.2023
Dear Michael, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

2/10 Hirveä

Michael

Liikematkailija
Hyvää: Siisteys
This was one of the worst stays I’ve had anywhere. After saying the hotel was full and my booking wasn’t available then took an hour to sort out a room. Then 30 more minutes to confirm. They said they’d have to move me after one day to a different room and that I should leave my suitcases packed. I have a conference to speak and they said they would move my stuff for me. This didn’t end up being the case. I missed a meeting while waiting for the room. I went upstairs to my room and then they wouldn’t let me carry my items to the room because they said they would do it for me. I waited about 20 minutes and they didn’t come up because my clothes were in my check in luggage. I went downstairs to see the front desk playing on their phones and luggage sitting there. I carried up my own luggage only to find the key didn’t work. The front desk then said they didn’t have any for me and they would work on it and I could come back later. At this point it’s 1 am and I have already missed a surprise party for my birthday and the guests were starting to leave as I’m two hours late. The next day I came into the hotel after my conference expecting a room move only to wait 30 minutes for them to tell me I’m staying in the same room. Overall the hotel was nice but the booking and organisation were a nightmare
Yöpyi 2 yötä syyskuussa 2023

4/10 Huono

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys
Verbally assaulted and frightened
The stay started off great with us being upgraded when we arrived. We liked it so much that we decided to stay an extra day. The trouble came when the security guard in front of the hotel verbally assaulted my wife. She was waiting for a tuk tuk and he started screaming at her in her face. He was asking her where she was going and were making rude comments about her size. He berated her until the tuk tuk drove off while others nearby laughed. She was scared and devastated by the experience. When she told the front desk, there wasn't anything done. The manager asked to speak with us, but never showed up, as we were leaving early the next morning. We've traveled to 30 countries and have never had an experience like this. What started off as a great time was ruined. If it were a random person, we'd shrug it off, but this person worked for the hotel. Her sense of safety was shaken. We'd never stay here again.
Yöpyi 1 yön kesäkuussa 2023
Devid vastasi 12.7.2023
Dear value customer, Greeting from Palace Gate Hotel & Residence!Thank you for taking time to write such a detailed feedback. All your comments are crucial to educating our staff about good service and the opposite. We will ensure your feedback will be shared to our team and all your complaints are well addressed to the concerned department on your next visit. We look forward to the next opportunity to serve you better in the near future.Yours SincerelyDevid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Loistava

joshua

Matkusti ryhmän kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great property, super offers able for a westerner. Staff was wonderful and very helpful. I would absolutely stay here again if I came back to Phnom Penh
Yöpyi 3 yötä maaliskuussa 2023
Devid vastasi 24.6.2023
Dear Joshua, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

8/10 Hyvä

Ouhammou, Dubai

Hyvää: Siisteys
Yöpyi 2 yötä toukokuussa 2023
Devid Sophornprak vastasi 22.5.2023
Dear OuhammouWe highly appreciate your positive feedback to Palace Gate Hotel & Residence We do take pride in serving to our guests' needs the best way we can.We hope to have the pleasure of welcoming you back soon.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

8/10 Hyvä

JOHN

Matkusti perheen kanssa
Hyvää: Siisteys
The property neighborhood was under construction can be quite noisy, there was no view of the palace as in the property description It was good for a short stay
Yöpyi 2 yötä huhtikuussa 2023
Devid Sophornprak vastasi 14.4.2023
Dear JohnThank you for your review. We are delighted to hear that your overall experience at Palace Gate Hote Residence Is positive. We are disappointed to hear that there is some construction nearby us which you didn't meet your expectations. This crucial feedback will be used in meeting to ensure to arrange a top floor for you Thank you once again and We look forward to the next opportunity to serve you better in the near future.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Loistava

Stefan Ulf Goeran

Yöpyi 2 yötä huhtikuussa 2023
Devid Sophornprak vastasi 15.4.2023
Dear Stefan ULF Goeraan Thank you for taking the time to review your stay at Palace Gate Hotel & Residence We are very delighted to hear that our team made you feel at home. This is of the things that we would like to maintain in our hotel. Looking forward to see you again in the near future. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

8/10 Hyvä

J David L

Yöpyi 1 yön huhtikuussa 2023
Mr. Devid vastasi 8.4.2023
Dear Devid, Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & ResidenceWe hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

8/10 Hyvä

Ying Shen

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
整體還不錯
Yöpyi 4 yötä maaliskuussa 2023
Mr. Devid vastasi 8.4.2023
Dear Ying Shen, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Loistava

Yutaka

Hyvää: Siisteys ja huoneen mukavuus
Totally it was very comfortable stay
Yöpyi 1 yön maaliskuussa 2023
Devid Sophornprak vastasi 3.4.2023
Dear YutakaGreetings from Palace Gate Hotel Residence , We would like to thank you for choosing to stay with our resort during your recent visit to Phnom Penh Cambodia . We are delighted to learn that you had an excellent stay with us and particularly value our Resort. Your comments on the service provided by our hotel Heartiest are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again near future Kind regards,Devid Prak Senior Resort Manager Palace Gate Hotel Residence

4/10 Huono

Yutaka

Yöpyi 4 yötä maaliskuussa 2023
Devid Sophornprak vastasi 4.5.2023
Dear YutakaWe are very disappointed to hear that you found our service below your expectations. We would like to know more about it. Please email us with your phone number or any means of communication for us to discuss your issues personally. Yours Sincerely,Devid SophornprakSenior Hotel Manager Palace Gate Hotel & Residence

8/10 Hyvä

Greg

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Good location and fabulous photos of old Cambodia throughout the building
Yöpyi 2 yötä maaliskuussa 2023
Mr. Devid vastasi 24.3.2023
Dear Greg, Greeting from Palace Gate Hotel & Residence!Thank you for your positive comments. We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with. Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

8/10 Hyvä

Julie

Matkusti ryhmän kanssa
Hyvää: Siisteys ja huoneen mukavuus
Lovely colonial building in great location
1 night staycation. Nice twin room with kitchenette and small balcony plus sofa. Comfy beds and great kitchenette. We went to the sister hotel for outdoor pool and restaurant
Yöpyi 1 yön maaliskuussa 2023
Mr. Devid vastasi 13.3.2023
Dear Julie, Greeting from Palace Gate Hotel & Residence!We highly appreciate your positive feedback to Palace Gate Hotel & Residence. We do take pride in serving to our guests' needs the best way we can.We hope to have the pleasure of welcoming you back soon.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

10/10 Loistava

WUHSIUNG

Liikematkailija
Hyvää: Siisteys
Yöpyi 3 yötä maaliskuussa 2023
Mr. Devid vastasi 13.3.2023
Dear WUHSIUNG, Greeting from Palace Gate Hotel & Residence!Thank you for taking the time to rate us 10 out of 10 review.We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with.Yours Sincerely,Devid Sophornprak Senior Hotel Manager Palace Gate Hotel & Residence

8/10 Hyvä

HUNG CHING

Yöpyi 5 yötä helmikuussa 2023
Devid Sophornprak vastasi 9.3.2023
Dear HUNG CHING Thank you for your positive comments.We are very delighted to hear that you enjoyed your stay at Palace Gate Hotel & Residence We hope your next stay is just around the corner. Please feel free to let us know if there is anything we can help you with.Yours Sincerely,Devid SophornprakSenior Hotel Manager Palace Gate Hotel & Residence

10/10 Loistava

Timothy, Greenville

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We got the 2 bedroom presidential suite and it was fantastic. Views were outstanding, looking over the Cambodia-Vietnam Friendship monument, the nearby Mekong, and two city squares. Centrally -located within walking distance of the palace, independence monument, street food, restaurants, and two huge squares. Extremely clean property. Staff were amazing. Really helpful, from assistance with medical emergency, to exchanging larger currency for smaller bills, to extending our stay. The hotel has a lot of charm. Delicious welcome drink available throughout the day. Very well-priced 5-star restaurant.
Devid Sophornprak vastasi 27.1.2023
Dear Timothy Greetings from Palace Gate Hotel Residence , We would like to thank you for choosing to stay with our resort during your recent visit to Phnom Penh Cambodia . We are delighted to learn that you had an excellent stay with us and particularly value our Resort. Your comments on the service provided by our hotel Heartiest are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again near future Kind regards,Devid SophornPrak Senior Resort Manager Palace Gate Hotel Residence

6/10 OK

WUHSIUNG

Yöpyi 1 yön tammikuussa 2023
Devid Sophornprak vastasi 23.1.2023
Dear Wuhsiung We are very disappointed to hear that you found our service below your expectations. We would like to know more about it. Please email us with your phone number or any means of communication for us to discuss your issues personally. Yours Sincerely,Devid Sophronprak Senior Hotel Manager Palace Gate Hotel Residence

8/10 Hyvä

Kosal

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Room is big and clean
Devid Sophornprak vastasi 14.1.2023
Dear Kosal Greetings from Palace Gate Hotel Residence , We would like to thank you for choosing to stay with our resort during your recent visit to Phnom Penh Cambodia . We are delighted to learn that you had an excellent stay with us and particularly value our Resort. Your comments on the service provided by our hotel Heartiest are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again near future Kind regards,Devid SophornPrak Senior Resort Manager Palace Gate Hotel Residence

10/10 Loistava

WUHSIUNG

Liikematkailija
Hyvää: Siisteys ja huoneen mukavuus
good
I love this kitchen and small balcony
Yöpyi 2 yötä tammikuussa 2023
Devid Sophornprak vastasi 10.1.2023
Dear Wuhsiung Greetings from Palace Gate Hotel & Residence , We would like to thank you for choosing to stay with our resort during your recent visit to Phnom Penh Cambodia . We are delighted to learn that you had an excellent stay with us and particularly value our Resort. Your comments on the service provided by our hotel Heartiest are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again near future Kind regards,Devid SophornPrak Senior Resort Manager Palace Gate Hotel Residence

6/10 OK

Sam, Anchorage

Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lots of ants in the bathroom and eles where in the room
Devid Sophorn Prak vastasi 26.12.2022
Dear Sam We appreciate you taking the time to provide us with your detailed feedback about your experience. We are very sorry to hear that numerous things throughout your stay did not meet your expectations ( Lots of ants in the bathroom and eles where in the room ) Please note that your concerns have been passed on to our Housekeeping and operation Manager We sincerely hope you give us another chance as we will definitely improve our services. Yours SincerelyDevid Sophronprak Senior Hotel Manager Palace Gate Hotel Resort

10/10 Loistava

Kaysamacha

Hyvää: Siisteys ja huoneen mukavuus
We had a great experience at this hotel. Everyone was very friendly and helpful. Great location and amenities. We would definitely stay here again.
Yöpyi 5 yötä marraskuussa 2022
Devid Prak vastasi 30.11.2022
Dear Kaysamacha Greetings from Palace Gate Hotel & Residence,We would like to thank you for choosing to stay with our resort during your recent visit to Phnom Pen Cambodia .We are delighted to learn that you had an excellent stay with us and particularly value our Hotel . Your comments on the service provided by our hotel Heartiest are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again near futureKind regards,Devid PrakSenior Hotel ManagerPalace Gate Hotel & Residence

8/10 Hyvä

Steven

Yöpyi 6 yötä lokakuussa 2022

8/10 Hyvä

HUNG CHING

Yöpyi 5 yötä marraskuussa 2022

10/10 Loistava

Guillaume

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Un magnifique hôtel, au cœur de Phnom Penh, a deux pas de Wat Botum, du palais royal et du Musée National. De quoi se restaurer et déambuler à proximité. Le personnel est aux petits soins et d'une grande gentillesse. La chambre que nous avions réservée, une chambre "premier double", était gigantesque et très accueillante. Bref, notre séjour fut super et nous reviendrons volontiers !
Yöpyi 1 yön heinäkuussa 2022
Devid Prak vastasi 9.8.2022
Dear Guilaume Greetings from Palace Gate Hotel Residence , We would like to thank you for choosing to stay with our resort during your recent visit to Phnom Penh Cambodia . We are delighted to learn that you had an excellent stay with us and particularly value our Resort. Your comments on the service provided by our hotel Heartiest are most gratifying and will be shared with the whole team. It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again near future Kind regards, Devid Prak Senior Resort Manager Palace Gate Hotel Residence