6/10 OK
Christine G.
21.10.2023
Sabinsville,PA stay - Phoenix Lodge
Property overall very clean. Gas Fireplace didn't work and calling someone didn't help either. The Gas grill had a burner not working because the controller was broken. Coffee maker didn't come with instructions and only because we had seen a similar coffee maker in our past did we figure out how to use it. None of the accent candles they had put out were working. One of the porch lights was out and no driveway markers existed. We realize that we prefer Premier Properties and not to pleased with MVR as a property company. They charged our account 1 day before due and never responded right away to our questions, with us having to call VRBO to understand what occurred. We've never had an issue receiving an email for our next payment with anybody else we've stayed with and couldn't get any info from MVR. The person at MVR had no clue how to explain the payment process due to MVR's reservation system. Check out time was 10:00am should be at least 11:00am. The last straw was the cleaning person arrived before 10:00am and we were running about 5 minutes behind schedule cause making sure everything was cleaned/washed. Was not friendly in the least. We've stayed at multiple VRBO locations and never had challenges like these.
Christine G.
Yöpyi 3 yötä lokakuussa 2023