The Palms Kamala Beach

Overall, we were happy with this hotel. Things to know: only a minute's walk from the beach, but no view of anything beautiful from the room. While rooms pictured have a washing machine, there is not one in every room (we arrived expecting to be able to do laundry as we'd been traveling a while, but had no machine). There is no microwave, and the oven didn't work, so that limited our plans to cook/eat more in the apartment. When all was said and done, we were glad we stayed here because of the location, and the staff were friendly and helpful as they could be.

A truly awful experience, this place should not be on Hotels.com. The room given to us was a disaster, broken counter tops, no chair or sofa, not properly cleaned, no safe in the room and the hotel is not on the beach, it's a block or two away. I would never have booked this room if I knew the truth. They admitted that the safes were removed from all the rooms about 1 year ago and put into a room near the reception desk. All but 2 of the safes are too small to hold a laptop computer. I asked for the actual room that I paid for and the front desk person (named Wave) lied and said the hotel was full and there were no other rooms available. But the hotel was about 80% vacant. After 3 trips to the front desk and arguing with Wave for almost 1 hour she called the manager and upgraded me to a 1BR, 2 bath suite for an extra 300 baht per night. These are dishonest and disreputable people running the hotel and it needs to be removed from the Hotels.com web site.