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Arvostelut: Hometowne Studios & Suites By Red Roof Washington

2.5 out of 5
Hometowne Studios & Suites By Red Roof Washington
2110 North Franklin Drive, Washington, PA

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 187 kautta 439 arvostelua" "
Arvosana 8 - Hyvä. 123 kautta 439 arvostelua" "
Arvosana 6 - OK. 61 kautta 439 arvostelua" "
Arvosana 4 - Huono. 38 kautta 439 arvostelua" "
Arvosana 2 - Hirveä. 30 kautta 439 arvostelua" "

8,2/10

Siisteys

8,6/10

Henkilökunta ja palvelu

7,4/10

Palvelut/mukavuudet

7,6/10

Majoituspaikan kunto ja tilat

7,8/10

Ympäristöystävällisyys

Arvostelut

2/10 Hirveä

Murat

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very bad
Yöpyi 1 yön toukokuussa 2024
Hotel Manager vastasi 13.5.2024
Dear Murat,We apologize for your unsatisfactory experience during your stay. Your feedback is important to us, and we would appreciate more details about what specifically went wrong so we can address any issues and improve our services. We value your input and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

10/10 Loistava

Kathleen

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Hotel Manager vastasi 12.5.2024
Dear Kathleen,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

6/10 OK

joanne

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Cleanliness but needed work. Toilet hardware stubborn& loud, refrigerator new but ran cycles of large grinding all night, main temp control didn’t Hold temp. Staff very helpful and pleasant.
Yöpyi 1 yön toukokuussa 2024
Hotel Manager vastasi 9.5.2024
Dear Guest,Thank you for your detailed feedback. We're glad to hear that you found our staff helpful and pleasant. However, we apologize for the issues you encountered with cleanliness and room amenities. Your comments about the toilet hardware, refrigerator noise, and temperature control are noted, and we'll work to address these promptly. We appreciate your business and hope to have the opportunity to provide you with a more comfortable stay in the future.Sincerely, Hotel Manager

10/10 Loistava

Paul

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We have stayed at a Red Roof property en route to Florida, this was a stop on our return trip. We arrive late after 15 hours on the road and leave early…no concern about the quality of breakfast, all we care about is a clean place for our dog and us, hot water, and a reasonable price. Those three things almost never go together, but they do here! Helpful staff, clean room, comfortable beds, hot shower with amazing water pressure. Refreshed and ready to finish our drive the next day! Now a fan of Red Roof for all future trips. Highly recommend.
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 4.5.2024
Dear Paul,Thank you for your great feedback! We're thrilled to hear that you found everything you needed for a comfortable stay during your stopover. Providing a clean and pet-friendly environment, along with attentive service, is important to us, and we're glad to have met your expectations. Your recommendation means a lot to us, and we're honored to have earned your loyalty. We look forward to welcoming you and your furry friend back on your future travels!Sincerely, Hotel Manager

10/10 Loistava

Joy

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The lady at the front desk was very kind, knowledgeable and helpful! Heard her on the phone before she helped me and it seemed to be a very difficult customer and she was beyond professional! Very impressive!
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 1.5.2024
Dear Joy,Thank you for your glowing review! We're delighted to hear that our front desk staff provided you with exceptional service. It's fantastic to know that the team member you encountered was kind, knowledgeable, and helpful, even when handling a challenging situation. We pride ourselves on professionalism and aim to provide top-notch service to all our guests. Your feedback is greatly appreciated, and we look forward to delivering the same level of excellence during your future visits.Sincerely, Hotel Manager

10/10 Loistava

Danielle

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Michelle at the front desk was wonderful! This hotel was the right price with the most comfortable bed at it was exceptionally clean! The free breakfast was also a plus to our morning!
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 29.4.2024
Dear Danielle,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that Michelle provided you with exceptional service at the front desk and that you found our hotel to be the right price with comfortable beds and exceptional cleanliness. It's great to know that you also enjoyed our complimentary breakfast. We'll be sure to pass along your kind words to Michelle and the rest of our team. We look forward to welcoming you back again soon for another fantastic stay!Sincerely, Hotel Manager

2/10 Hirveä

Kevin

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
Hotel Manager vastasi 28.4.2024
Dear Kevin,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Yours sincerely,Hotel Manager

10/10 Loistava

Jamie

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I would definitely recommend this property
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 15.4.2024
Dear Jamie, Thank you for the glowing recommendation! We're thrilled to hear that you had such a positive experience during your stay with us. Your endorsement means a lot to us, and we truly appreciate your support. We hope to have the pleasure of welcoming you back soon for another excellent stay!Sincerely,Hotel Manager

10/10 Loistava

Marcia

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property also had a kitchenette which would have been great for longer stays. Its walking distance to a surgical clinic and would be a great spot for family to.stay if needed.
Yöpyi 1 yön huhtikuussa 2024
Hotel Manager vastasi 15.4.2024
Dear Marcia, Thank you for sharing your positive experience! We're delighted to hear that you found our property convenient, especially with the kitchenette amenities for longer stays. It's wonderful to know that our location near a surgical clinic could be beneficial for families needing accommodations. We appreciate your feedback and hope to welcome you and your family back in the future, should the need arise!Sincerely,Hotel Manager

10/10 Loistava

Lyle

Yöpyi 1 yön maaliskuussa 2024
Hotel Manager vastasi 15.4.2024
Dear Lyle, Thank you for the 5-star rating. We believe in providing a great combination of hospitality, comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure. We look forward to serving you again.Sincerely, Hotel Manager

10/10 Loistava

john

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
Michelle at the front desk was always busy doing something at or around the front desk but stopped several times to be professional and courteous .. My daughter plays soccer at W & J And we have a place we trust when we make our trips from Maryland
Yöpyi 1 yön maaliskuussa 2024
Hotel Manager vastasi 11.3.2024
Dear john,Thank you for your feedback! We're thrilled to hear that Michelle at the front desk provided professional and courteous service during your stay. It's great to know that you found a place you trust when making trips from Maryland for your daughter's soccer games at W & J. We appreciate your loyalty and the trust you've placed in us. We look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Loistava

Andrew D

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Went with my SO for a break away from immediate distractions, property was easy to book and staff were very helpful. Would recommend.
Yöpyi 2 yötä maaliskuussa 2024
Hotel Manager vastasi 5.3.2024
Dear Andrew D,Thank you for your perfect rating and kind words! We're thrilled to hear that you and your SO enjoyed your break and found our property easy to book with helpful staff. We appreciate your recommendation and look forward to welcoming you back for another relaxing stay in the future!Sincerely, Hotel Manager

10/10 Loistava

Thomas, Pikesville

Matkusti lemmikkien kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The breakfast selection was the worst of any motel in which I have stayed in a very long time. The best thing I can say about the facility was that the receptionist who checked me in was very pleasant, efficient and professional. Complete opposite of the guy at the front desk on the way out.
Yöpyi 1 yön helmikuussa 2024
Hotel Manager vastasi 22.2.2024
Dear Thomas,Thank you for your feedback, and we apologize for the disappointing experience you had with our breakfast selection. We strive to provide a satisfying breakfast experience for all our guests, and we'll take your comments into consideration to make improvements. Additionally, we appreciate your kind words about the receptionist who checked you in and apologize for any inconsistency in service from the front desk staff. Your feedback helps us to improve, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager

8/10 Hyvä

billie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Rented room with Jacuzzi in it and there was only two bath towels, needed to be more towels with having shower also.
Yöpyi 1 yön helmikuussa 2024
Rica, Sales Director vastasi 20.2.2024
Hi, Billie.Thank you for taking the time to leave a review. We are happy to hear that your stay was good. We have also taken note on how we can improve and make your stay a 10 out of 10. We will be taking this into consideration on how we can improve our services to better meet your expectations. We hope to have the chance of hosting you again soon in a much better experience.

10/10 Loistava

Tonya

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We were celebrating our anniversary and wanted a night out. We had the jacuzzi room. It was very clean and the perfect setting. In walking distance to Angelo’s for dinner.
Yöpyi 1 yön helmikuussa 2024
Hotel Manager vastasi 19.2.2024
Dear Tonya,Thank you for choosing us to celebrate your anniversary! We're delighted to hear that you enjoyed your stay in the jacuzzi room and found it to be very clean, providing the perfect setting for your special occasion. It's wonderful that our location allowed you to easily access Angelo's for dinner. We hope your anniversary celebration was everything you hoped for, and we look forward to welcoming you back for future special occasions!Sincerely, Hotel Manager

8/10 Hyvä

ashley

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
The room wasnt fully cleaned, found used cups, cigarettes, etc. in the room. I did jacuzzi tub room, water for tub and shower was both touchy had a hard time getting it fully hot or not too hot.
Yöpyi 2 yötä helmikuussa 2024
Hotel Manager vastasi 18.2.2024
Dear Ashley,Thank you for sharing your feedback with us. We apologize for the cleanliness issues you encountered in your room and for the inconvenience with the water temperature in the jacuzzi tub. We will address these issues with our housekeeping and maintenance teams to ensure they are rectified. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.Sincerely, Hotel Manager

4/10 Huono

Ronniqua

Yöpyi 1 yön helmikuussa 2024
Hotel Manager vastasi 13.2.2024
Dear Ronniqua,I am sorry to see the 4-star rating out of 10. We’re normally known for our exceptional attention to detail. We regret that we missed the mark. If you give us a chance, we are intent on making this right, and we hope you will write to us in detail about where we went wrong so we can rectify the issues.Sincerely, Hotel Manager

10/10 Loistava

Jennifer, Pittsburgh

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved our king bed suite with jet bath. Room was very Clean, safe, quiet, cozy, modern decor, and very welcoming staff. It was so great we decided to stay another day for a staycation!!! The only thing we wished could’ve been better was bigger & soften towels. But the staff had no problem bringing us more towels when we needed them. Thank you we will be back again.
Yöpyi 1 yön tammikuussa 2024
Hotel Manager vastasi 28.1.2024
Dear Jennifer,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that you loved your king-bed suite with a jet bath and that your stay was so great that you decided to extend it for a staycation! We're glad that you found the room very clean, safe, quiet, cozy, and with modern decor, and that our staff was welcoming and accommodating. We appreciate your feedback regarding the towels and are glad that our staff was able to promptly assist you with more towels when needed. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!Sincerely, Hotel Manager

10/10 Loistava

Heather

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Rica Rendon, Director of Sales vastasi 8.1.2024
Dear Heather,We take pride in our services and work hard to ensure that every customer has a positive experience with us. It's reviews like yours that motivate us to continue providing the best possible service to our customers. We hope to see you again soon.

10/10 Loistava

David

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Convenient from the interstate
Yöpyi 1 yön tammikuussa 2024
Rica, Sales Director vastasi 8.1.2024
Dear David,We appreciate your feedback and are delighted to hear that you had a positive experience with us. See you very soon!

10/10 Loistava

Keith

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Rica, Sales Director vastasi 8.1.2024
Dear Keith,Thank you for taking the time to leave us a review. We're happy to hear that your experience with us was a positive one. We hope to have the chance to host you again very soon!

10/10 Loistava

Amanda

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice. You can't beat the price
Yöpyi 1 yön tammikuussa 2024
Rica, Sales Director vastasi 8.1.2024
Dear Amanda,Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great experience with us. We hope to have you back at the property very soon.

10/10 Loistava

Bobbie Jo

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent
The hotel is so nice and inviting when you walk in and the front desk person said there were more improvements on the way. I will be staying there again.
Yöpyi 1 yön joulukuussa 2023
Rica, Sales Director vastasi 8.1.2024
Dear Bobbie Jo,We're so happy to hear that you enjoyed your visit with us. Thank you for the kind words and for choosing us! We hope to see you again soon.

10/10 Loistava

melinda

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great night stay
Newly remodeled hotel with very nice and clean rooms. Location was great of the highway and close to other things. Bed could use more pillows but otherwise a fantastic stay
Yöpyi 1 yön joulukuussa 2023
Rica, Sales Director vastasi 8.1.2024
Dear Melinda,We're delighted to hear that you were satisfied with our services. Thank you for the positive review and for choosing us as your provider! We hope to have you back at the property very soon.

10/10 Loistava

Khayla

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Hotel Manager vastasi 7.1.2024
Dear Khayla,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

10/10 Loistava

Kim

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Best dog friendly hotel we have stayed in years! Alicia at the front desk was helpful and friendly and found us the main floor room we had hoped for! will definitely stay again!
Yöpyi 1 yön joulukuussa 2023
Hotel Manager vastasi 28.12.2023
Dear Kim,Thank you for the perfect 5/5 rating! We're thrilled to hear that you had the best dog-friendly hotel experience and that Alicia at the front desk was helpful and friendly in accommodating your requests. It's great that you got the main floor room you hoped for. We appreciate your kind words and look forward to welcoming you and your furry friend back for another enjoyable stay! Sincerely, Hotel Manager

10/10 Loistava

Chihiro

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
夜寝て朝早くの出発のためここのホテルに泊まりました。スタッフの対応もよく、客室も広々としててシンプル、多くのアメニティはありませんが水やお湯の使用もしっかりと、ベッドも清潔でゆったりしててよかったです。
Yöpyi 1 yön joulukuussa 2023
Hotel Manager vastasi 28.12.2023
Dear Chihiro,Thank you for sharing your experience with us. We're pleased to hear that you had a good night's sleep and found the staff to be responsive. It's great that you found the rooms spacious and simple, and the water and hot water were satisfactory. Clean and comfortable beds are essential for a good stay, and we're glad to hear that you had a positive experience. We appreciate your feedback and look forward to welcoming you back for another comfortable stay!Sincerely, Hotel Manager

8/10 Hyvä

Theresa

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Hotel Manager vastasi 9.12.2023
Dear Theresa,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely, Hotel Manager

2/10 Hirveä

Zachariah

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön joulukuussa 2023
Rica Rendon, Director of Sales vastasi 8.12.2023
We want to extend our sincerest apologies for the less-than-satisfactory experience you had during your stay with us. We truly value feedback from our guests, as it provides us with valuable insights into areas where we can improve our services. Your comments have not gone unnoticed, and I want to assure you that we take them very seriously.Thank you for bringing this matter to our attention, and I hope we can have the opportunity to welcome you back and provide you with the exceptional service you deserve.

8/10 Hyvä

Gordon

Hyvää: Siisteys ja huoneen mukavuus
Room had a lot of highway noise
Yöpyi 1 yön joulukuussa 2023
Hotel Manager vastasi 5.12.2023
Dear Gordon,Thank you for your 8/10 rating. We appreciate your feedback regarding the highway noise. We apologize for any inconvenience and will explore ways to mitigate such disturbances in order to enhance your overall experience during future stays. Your input is valuable, and we look forward to the opportunity to improve this aspect for you.Sincerely, Hotel Manager

8/10 Hyvä

Cierra

Hyvää: Henkilökunta ja palvelu
Yöpyi 1 yön marraskuussa 2023
Hotel Manager vastasi 30.11.2023
Dear Cierra,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We hope to welcome you again soon.Sincerely, Hotel Manager

10/10 Loistava

Matthew

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
2nd time staying, and we plan on more trips here
Yöpyi 1 yön marraskuussa 2023
Hotel Manager vastasi 28.11.2023
Dear Matthew,Thank you for being a returning guest! We're thrilled to hear that you've stayed with us for the second time, and we're looking forward to hosting you on more trips in the future. Your loyalty is greatly appreciated, and we strive to make each visit as enjoyable as the last. Safe travels, and see you again soon!Sincerely, Hotel Manager

4/10 Huono

joseph

Yöpyi 1 yön marraskuussa 2023
Hotel Manager vastasi 17.12.2023
Dear joseph,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely,Hotel Manager

10/10 Loistava

Millie

Yöpyi 1 yön marraskuussa 2023
Hotel Manager vastasi 15.12.2023
Dear Millie,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Loistava

Darlene

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Hotel Manager vastasi 22.11.2023
Dear Darlene,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again.Sincerely, Hotel Manager

8/10 Hyvä

Michelle

Yöpyi 1 yön marraskuussa 2023
Hotel Manager vastasi 10.12.2023
Dear Michelle,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager

8/10 Hyvä

Anthony, Marietta

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great Italian restaurant across the street
Yöpyi 1 yön marraskuussa 2023
Hotel Manager vastasi 15.11.2023
Dear Anthony,Thank you for your feedback! We're glad to hear you found a great Italian restaurant across the street. If there's anything specific you enjoyed about your stay or any suggestions you have, please feel free to share. We appreciate your input and hope to have the opportunity to welcome you back for another positive experience in the future. Safe travels!Sincerely, Hotel Manager

10/10 Loistava

Dmitriy

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Hotel Manager vastasi 8.11.2023
Dear Dmitriy,It is delightful to receive 10-star feedback.I hope that you had a marvelous stay.Our team is very overwhelmed by the ratings.It is a privilege to host guests like you.I await your next visit.Sincerely,Hotel Manager

10/10 Loistava

Charles

Yöpyi 1 yön marraskuussa 2023
Hotel Manager vastasi 28.11.2023
Dear Charles,Thank you for the 5-star rating. We strive for 100% guest satisfaction, and I’m very glad you were so satisfied. We believe we should provide a great combination of comfort, convenience, amenities, and value to our guests, and clearly, you agree. I hope that if your travels bring you to this area again, you will stay with us. Serving guests like you makes being in this business a true pleasure.Sincerely, Hotel Manager

8/10 Hyvä

Jeffrey

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great for the money
Nice clean. Bed was comfy. Couch bed was a little dirty and matress thin and stained bitnit wirked for grandaughter. Nice big fridge. Breakfast adequate
Yöpyi 2 yötä lokakuussa 2023
Hotel Manager vastasi 3.11.2023
Dear Jeffrey,Thank you for your feedback. We're pleased to hear that you found the hotel nice and clean with a comfortable bed. We apologize for the issues with the couch bed and its mattress. Your comments are valuable, and we'll work to address these concerns. We're glad you enjoyed the amenities, like the nice big fridge, and that you found the breakfast to be adequate. We hope to serve you again in the future.Sincerely, Hotel Manager

6/10 OK

Marlene

Yöpyi 1 yön lokakuussa 2023
Hotel Manager vastasi 22.11.2023
Dear Marlene,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback! I hope you will visit us again soon.Sincerely, Hotel Manager

8/10 Hyvä

CHRIS E, NEWBURGH

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
close to interstate and a little diesel noise at night.
Yöpyi 2 yötä lokakuussa 2023
Hotel Manager vastasi 1.11.2023
Dear CHRIS E,Thank you for your review and feedback. We appreciate your rating and note your comments about the proximity to the interstate and some noise at night. We'll continue to work on enhancing our guests' experience, and we hope to welcome you back for an even better stay in the future.Sincerely, Hotel Manager

10/10 Loistava

Sandra

Yöpyi 1 yön lokakuussa 2023
Hotel Manager vastasi 1.11.2023
Dear Sandra,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

10/10 Loistava

Amy

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great stay!
It was a nice clean room. Breakfast is always a nice option to have when you stay in this hotel. It simple, but good.
Yöpyi 1 yön lokakuussa 2023
Hotel Manager vastasi 31.10.2023
Dear Amy,Thank you for your perfect rating and positive feedback! We're thrilled to hear that you had a great stay, enjoyed the clean room, and appreciated our breakfast offering. We look forward to hosting you again in the future!Sincerely, Hotel Manager

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice, hidden gem
Loved the shower. Loved the jetted tub. Loved the lights. Neat layout of the room. We will be staying again
Yöpyi 1 yön lokakuussa 2023
Hotel Manager vastasi 30.10.2023
Dear Guest,Thank you for the perfect 10 out of 10 rating and your wonderful feedback. We're thrilled to be considered a hidden gem, and we're glad you enjoyed the shower, jetted tub, and room layout. We can't wait to welcome you back for another enjoyable stay!Sincerely, Hotel Manager

6/10 OK

Mary

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Stopped at desk to say TV was not working. Was told to manually start TV which worked. Remote did not work until we took off back and rolled the batteries around. Went to use the phone to say we just neeeded new batteries for the remote and the phone did not work. Then the clock was unplugged and when we plugged in we found out that didn't work either. Service desk person come to the room and we explained all the problems and she said she would look for replacements. We ended up going to bed without any action over an hour later. In the morning we again stopped at the desk at 6:10 am to say the egg dish omelets were cold, not hot. Desk person said we came down too early for breakfast and were told to use the microwave to heat up the eggs. Requested to see a manager and overheard phone conversation that this person would not arrive for at least an hour. We needed to get back out on the road but I was not at all pleased with this place at all.
Yöpyi 1 yön lokakuussa 2023
Hotel Manager vastasi 6.11.2023
Dear Mary,We apologize for the various issues you encountered during your stay, including problems with the TV, remote, phone, and clock. Additionally, we regret the cold breakfast experience and the delayed response from the staff. This is not reflective of our standard service, and we appreciate your feedback. We will address these matters to ensure a better experience for our guests in the future. Thank you for sharing your concerns, and we're sorry that your stay was not as expected, but we assure you that your next stay with us will be more than satisfactory.Sincerely, Hotel Manager

8/10 Hyvä

Barbara

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023
Hotel Manager vastasi 24.10.2023
Dear Barbara,Thanks for staying with us and giving us an 8-star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It would be highly appreciated. I hope you will visit us again soon.Sincerely,Hotel Manager

10/10 Loistava

Carrie

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great stay
This hotel was very clean. Empty trash cans, clean and comfortable bed, working fridge + microwave, and friendly staff. Great experience for staying in the area due to work. Will be back if I’m ever in the area again. The location is easy to find and close to restaurants as well.
Yöpyi 3 yötä lokakuussa 2023
Hotel Manager vastasi 23.10.2023
Dear Carrie,Thank you for taking the time to leave such a positive review of your stay at our hotel. We're delighted to hear that you had a great experience, and we appreciate your kind words about our cleanliness, comfortable amenities, and friendly staff. It's wonderful to know that you would choose to stay with us again if you're in the area for work. We look forward to welcoming you back, and we hope your next stay is just as enjoyable as this one. Safe travels!Sincerely, Hotel Manager

8/10 Hyvä

Marleny

Yöpyi 1 yön lokakuussa 2023
Hotel Manager. vastasi 20.10.2023
Dear Marleny,Thank you for the stay and the feedback. We are confident that you had a satisfactory stay looking at the four stars. Please give us your specific comments if any for bettering our services. Guest satisfaction is our priority. Please stay with us again. Sincerely, Hotel Manager.

10/10 Loistava

Regina

Hyvää: Siisteys
Yöpyi 1 yön lokakuussa 2023
Hotel Manager vastasi 19.10.2023
Dear Regina,Thanks for staying at our hotel and expressing your satisfaction through the review by giving us a 5-star rating. Your rating is very encouraging and motivating for our hotel and staff. We continuously make efforts to improve our hospitality and guest comfort. It is a pleasure to serve guests like you, and your rating will motivate us to improve our hospitality. I hope to see you again soon!Regards, Hotel Manager