4/10 Huono
alissa
Matkusti perheen kanssa
21.12.2025
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Front desk staff upon our arrival became confused about the request for a wheelchair to transport my family member to the room. I asked once. Waited for 8-10 minutes more, I inquired again. The staff member appeared confused and the other one told him to call ? (was inaudible to me). This was after I already asked the initial staff member. He did not relay the message to the secondary staff member or take any action to assist. When personally checking out with front desk staff, I relayed my car was valet parked. The employee made a call to retrieve my car. I thought this was taken care of. When we noticed several groups of people leaving the hotel that were waiting before and with us, plus additional new people leaving, I inquired again outside to the valet manager explaining the front desk had called, he retrieved a paper and said, "you are clear at the top, you didn't tell me!" He was very rude and clearly raised his voice to me. It was unprofessional. Front desk had already made the call. I was unaware (because no one told me) I also had to initiate the retrieval of my valeted vehicle. Palm Court staff was also very rude and told us we were not preferred to sit at a table for multiples when we were only 2. We were willing to give business. When we were begrudgingly sat at the table, our service was slow having to ask several times for food/drinks. This is our second time staying here. We will not stay again. Staff overall was rude and very disorganized.
alissa
Yöpyi 2 yötä joulukuussa 2025
