Pacifica Hotels – Pohjois-Kalifornia, Yhdysvallat

”Check-in was very good, Sara was exceptional. We were at this location for 4 nights in June, used hot tub daily. This stay the hot tub was warm at best, did mention to front desk after 2 nights of a warm hot tub. Didn't try for our 3rd night. Breakfast is marginal at best, oatmeal was like soup & warm. We had asked that room be made up after second night, wasn't made up. We mentioned to the front desk that evening, they were very good in having the room beds & towels delivered but not cleaned.”

”Our main issue with our stay was the fact that we checked in around 5 o’clock, needing to shower and get ready for our evening event and had absolutely no water in our hotel room. We weren’t able to reach front desk staff although we did get reach reservations and we were able to report the issue . As I understand it water was out for the entire hotel. No one really followed up with us or even really apologized for the fact that we went straight from a day of hiking to an evening on the town...