Ponderay Hotellit

”Unique place”

”Very helpful staff, clean comfortable room. Except, at 2 am people in room above took shower and the noise was atrocious!! Could not hear anything in side walls but ceiling was not soundproof and plumbing was very loud. Other than that, stay was great!”

”The decor is so cute. It's got a real log cabin feel to it. Staff were great! Breakfast is cereal, waffles, biscuits and gravy, and yogurt with fruit; but only served until 9 a.m.”

”I travel a lot for work and usually stay at the larger hotel chains because they’re familiar. This trip I decided to try the Ruby Hotel outside of Sandpoint, and I’m glad I did. From the outside it doesn’t look like much, but the moment I walked into the lobby I felt welcome. The staff was incredibly friendly, check-in was easy, and the whole place had a cozy mountain-town feel. My room was small, but in the best way possible. It felt comfortable, quiet, and relaxing after a long day on the...

”Beautiful new hotel. Beautiful lobby and rooms. Would happily stay here again.”

”We stayed only for one night, it was a clean and comfortable place with a great view of the lake.”

”Very nice place. Decor was tasteful. Room was clean and large. Staff was helpful and check-in was fast. The only negative was the HVAC unit fan was loud and the whole unit rattled while the compressor was on. Other than that, it was a great place to stay.”

”Unsafe and Unacceptable Conditions. During our stay, the air conditioning was not working throughout the property, including our room. I spoke with staff on several occasions regarding this issue and was told that the owner was aware of the problem but had decided not to repair it because of the cost. This created extremely uncomfortable conditions, especially while traveling with a child in mid summer. Additionally, during breakfast my son ate a Go-Gurt that was spoiled. The product was sour...

”Hotel was clean and comfortable. Nice lobby and breakfast was excellent. Room was quite and clean.”

”I like the new furnishings. Very nice.”

”We never saw or talked to anyone at the property from the time we checked-in until we checked out. They leave a sign with your name on it and instructions on what to do. A lot of stairs and hallways made hauling large luggage awkward. They ask you to take your shoes off on entry. Carrying shoes and hauling luggage was even more awkward. It is easy to slip on the stairs in stocking feet. If you don’t give 48 hours notice you cannot have breakfast. For a boutique hotel they could over some sort...