Hi Sir,The room you have booked for is overlooking the ocean.

Hi Mini,Thankyou for taking your time in giving your feedback based on your experience. We do appreciate your positive feedback and will continue to provide good customer service moving forward.We are looking into the mention issue with the beds, which we should have comfortable beds in the near future.We look forward to your next stay with us.

Hi Mr Francisco, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. Kind regards, the team at HOE

Hi Mr Francisco, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly. To further show our deepest apologies and gratitude, we wish to contact you personally to discuss this further. Kind regards, the team at HOE

Thank you for sharing your feedback and rating with us.We look forward to having you here with us at Ela Beach Hotel.Kind Regards

Thank you for the rating.Much Appreicated.

Hi Bernard,Thank you for taking your time in rating us based on your experience.We will input more on areas that needs improvement for better services and for better guest experience.We are looking forward to having you here with us on your next visit to Ela Beach Hotel.

Hi Setareki,Thank you for taking your time in sending through your feedback.We hope to see you kon your next visit to Ela beach hotel.Kind Regards

Hi Narayan,Thank you for taking your time in rating us based on your experience. We do apologies for any inconvenience you have faced during your stay with us. We look forward to having you on your next visit to Ela Beach Hotel.

Thank you for rating our service, we do appreciate your time and effort.We look forward for your next visit.Have a blessed day ahead.

Thank you for taking your time to write to us regarding your experience.We apologies for the inconvenience caused during your stay with us. I will escalate this feedback to our team for more improvement moving forward. Your feedback is a learning curve for us and we do appreciate that. We make sure that your next stay will be a memorable one on your next visit.Thank you.

Hi Saki,We do Appreicate your feedback and would love to have you back at Ela beach Hotel on your next visit.

Hi JoshepThank you and Appreicate your feedback.We look forward to accommodate you on your next visit.Kindest Regards

Dear guest, First and foremost, thank you for taking the time to share your feedback with us. We would like to express our apologies that you had a negative experience in our hotel with regards to payments. We have solved this issue with Expedia and the issue was with the credit card not activated on time. Kindly be advice that our team have taken your feedback as a challenge to move on in improving guest service with in the hotel. We Hope your next stay at Ela Beach Hotel will be a pleasant journey and looking forward to welcoming you back Thank you

Hi Primus, Thanks for your feedback and apologies for the issues you experienced during your stay. We appreciate all feedback and will take this on board to improve our service moving forward.

Hi Russell, We have taken your feedback on board and will hope to see you back at the hotel in 2020.

Thanks for the great feedback!

Thank you for your feedback. It is always disappointing to learn we did not meet our guest expectations. We will take on-board your comments, and work towards rectifying the highlighted issues including reviewing the room descriptions to ensure they are clear to the booker. Once again, we appreciate your feedback.

thank you for your feedback, and delighted you enjoyed your stay. We look forward to your return.

Dear Yan, Thank you for your feedback, and delighted you enjoyed your stay. We look forward to your return.

Dear Mark, Thank you for your positive review, and we look forward to your return.

Thank you for your feedback and delighted you enjoyed your stay at our wonderful coastal location.

Thank you for taking the time to review. Ela Beach Hotel has 7 different room types and not all of them have sea views. Our Premier King Suites have balconies and oceans views if this is preferred. Please accept our apologies for the room service you received.

Many thanks for your rating. We look forward to your return.

Thanks for your feedback. We do have a variety of room types and can assist to best match your individual requirements to the rooms available. We look forward to your return.

Thanks for your feedback, and we look forward to your return.

Thank you for your review, and we look forward to your return.

Thank you for your rating.

Dear Kenneth Thank you for your review, and we apologise for the inconveniences caused during your stay and will continue to work with the team to resolve these issues. I have re-checked your reservation details received, and breakfast was not included in the room rate. We hope to have the opportunity to welcome you back to Ela Beach Hotel. Kind regards

Dear Mark Thank you for your review. We do apologies the lift was not working during your stay and rest assured we are working with Otis to have this resolved. I will follow-up on your other issues, including the frequency of the fogging that occurs around the Hotel. We hope that we do have the opportunity to welcome you back to Ela Beach Hotel. Kind regards

Thank you Vincent for your review. Kind regards

Thank you for taking the time to post your review. We appreciate your feedback. Kind regards