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Arvostelut: The Hideaway Hotel

3 out of 5
The Hideaway Hotel
459 Tamara Road, Port Moresby

Arvostelut

6,4
Arvosana 10 - Loistava. 9 kautta 52 arvostelua" "
Arvosana 8 - Hyvä. 13 kautta 52 arvostelua" "
Arvosana 6 - OK. 14 kautta 52 arvostelua" "
Arvosana 4 - Huono. 9 kautta 52 arvostelua" "
Arvosana 2 - Hirveä. 7 kautta 52 arvostelua" "

6,6/10

Siisteys

7,0/10

Henkilökunta ja palvelu

6,4/10

Palvelut/mukavuudet

6,0/10

Majoituspaikan kunto ja tilat

6,8/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

IRAKIZA

Yöpyi 3 yötä huhtikuussa 2024

8/10 Hyvä

Jillian

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Cost for rooms is equal to PNG experience and expectation. Like a lodge or motel in Australia. Not 3star hotel Love the staff. Friendly and helpful. Love ambience Room service lady was awesome and i had clean sheets towels, water daily. It would be great to have papuan food on menu please. The shower curtain needs cleaning in Room 101 and fridge frosts up and leaks. These are 1st world problems..... am booked in again. 😃
Yöpyi 3 yötä huhtikuussa 2024

6/10 OK

Rebecca

Liikematkailija
Huonoa: Majoituspaikan kunto ja tilat
Delayed attendance to issues, especially with room items such as TV settings etc.
Yöpyi 1 yön helmikuussa 2024
LT - Sales & Marketing Rep vastasi 1.4.2024
Dear Rebecca,Thank you for your feedback. Your feedback helps us to improve in the areas lackingMy sincere apologies on the issue. I will handle this with responsible department.Please do come.

8/10 Hyvä

Wade

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä toukokuussa 2022

10/10 Loistava

Wade

Yöpyi 1 yön huhtikuussa 2022
LB vastasi 5.4.2022
Hi Wade, Thank you for staying at Hideaway Hotel & appreciate your rating

4/10 Huono

Michaela

Huonoa: Siisteys ja henkilökunta ja palvelu
No in room coffee/ tea provided. Had to chase them for airport pickup had to wake them for airport drop off. Food awful in general a terrible choice
Yöpyi 1 yön helmikuussa 2022
LB vastasi 8.3.2022
Hi Micheala, Your comments are acknowledged. A single mistake on a day is always paints a bad image. Thank you for bringing it out so I can improve in these areas Thanks

6/10 OK

Tarkistettu asiakas

Yöpyi 1 yön toukokuussa 2021

2/10 Hirveä

Terry

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Disgusted
The confirmed booking was NOT received by the hotel either on Sat or Sunday and my friend, Tracey Yawing was refused her Accomodation at the hotel, this is not good enough and is very bad service, I expect a full refund.
Yöpyi 1 yön toukokuussa 2021

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön huhtikuussa 2021

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything perfect. Clean and good service. Maybe can upgrade the TV channels service.
Yöpyi 6 yötä maaliskuussa 2021
Hideaway Hotel vastasi 22.3.2021
Dear Valued Guest, your comment and recommendation is valued and we will look forward to upgrade. Thank you for staying with us and hope to see you again

6/10 OK

Tarkistettu asiakas

Yöpyi 1 yön helmikuussa 2021
Hideaway Hotel vastasi 22.3.2021
Please tell us how we can assist you. feel free to express your dissatisfaction

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä joulukuussa 2020
Hideaway vastasi 27.12.2020
Thank you so much for being here and we look forward to see you again.

8/10 Hyvä

Dale

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 7 yötä toukokuussa 2020

6/10 OK

Tarkistettu asiakas

Yöpyi 5 yötä tammikuussa 2020

8/10 Hyvä

Mickey, Japan

Hyvää: Siisteys ja henkilökunta ja palvelu
スタッフの方は明るく非常に対応が良かったです。
Yöpyi 2 yötä helmikuussa 2020
TC vastasi 16.3.2020
Thank you very much for your review ..

10/10 Loistava

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location, older property, could do with a facelift over a few years would be a good idea
Yöpyi 1 yön joulukuussa 2019
TC vastasi 20.1.2020
Good morning, Thank you for your review and we hope to uplift the face of our property. Thank you.

6/10 OK

Jacob

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2019
TC vastasi 20.1.2020
Hello, Thank you for your review..

2/10 Hirveä

Phil

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Think very carefully before booking this property. The place is a dump and the management are unprofessional clowns. The pool is a giant green slimy swamp. The first room I was in had no hot water and the shower was just a trickle, although the sink in the room had only hot water. The bathroom door auto locked when shut and needed maintenance to come open the door with a screw driver or housekeeping to use a key. A K75 lamb curry consisted of exactly 5 large mutton bones with barely any meat on them. The butter put out for breakfast was rancid and the staff didn't know/couldn't tell/didn't understand. They were unable to generate a correct account on two occasions from reception. On the Saturday night the property was over run with loud fighting drunkards and despite numerous security nothing was done. There was a large noisy fight in the pool area around 1am At 6.45am on Sunday the pool area was littered with empty beer bottles and sleeping drunks including one who was barely dressed. Leaving my room at 6.45am I was harassed by a drunk holding a beer who could barely stand up, security removed him only after i complained. At 6,45am a young drunkard was "pretending"to play the piano (very badly) in the breakfast buffet - hardly a peaceful eating environment- he was apparently the "directors nephew". This place is a disgrace to PNG and is not somewhere any international traveller would want to stay. Pay the extra to stay in a decent property. This place is a dump run by clowns
Yöpyi 1 yön marraskuussa 2019

4/10 Huono

ALEXANDER

Huonoa: Henkilökunta ja palvelu
near the airport in a disadvantaged area
Hotel for a short stop - it is not recommended to go outside the perimeter. Take the shuttle. The staff is amazingly stupid - they can’t even find the paid client reservation for 10 minutes. The restaurant is not recommended (expensive with poor quality). The Internet almost does not work (that is, the network is formally there, but it is impossible to use)
Yöpyi 1 yön syyskuussa 2019

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä elokuussa 2019
tc vastasi 2.9.2019
Hi, Thank you very much for your reviews.

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I have stayed here at least 4 times, and have never been disappointed.
Yöpyi 1 yön elokuussa 2019
CT vastasi 7.8.2019
Hi Sir/Madam, Thank you very much for you review. We hope that you will always enjoy your stay at our hotel when you come again for vacation.

4/10 Huono

anonymous

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My room was dirty please check rooms before guests arrive and the bathroom mats were dirty haven't been changed. also the smell please clean rooms
Yöpyi 1 yön kesäkuussa 2019
CT vastasi 7.8.2019
Dear sir/Madam, We apologise for what has happened to you when you stayed here in our hotel. We hope to improve on our amenities and try to keep all things well cleaned. Thank you.

6/10 OK

Tarkistettu asiakas

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2019
CT vastasi 23.5.2019
Thank you for your review..

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great area, staff are friendly helpful people and I wish to go again
Yöpyi 5 yötä huhtikuussa 2019
ct vastasi 21.5.2019
Thank you very much for your review..

6/10 OK

Tarkistettu asiakas

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 3 yötä huhtikuussa 2019
CT vastasi 21.5.2019
Thank you for your review..

4/10 Huono

Tarkistettu asiakas

Hyvää: Siisteys ja palvelut/mukavuudet
Huonoa: Henkilökunta ja palvelu
Big room and clean. However you can see and hear whoever's in the bathroom. Should be closed off instead of the wooden windows
Yöpyi 2 yötä joulukuussa 2018
FM vastasi 8.2.2019
Much appreciated. Will improve the bathroom setting. Cheers

4/10 Huono

Laura, Australia

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Really tired, disappointing hotel. Really, really poor food. No change at the bar. No pickup at airport (had to call). No free wifi - paid only (cheaper to get your own SIM at the airport). Don't waste your money.
Yöpyi 2 yötä marraskuussa 2018
Sherlon Adrales/General Manager vastasi 6.12.2018
Hi Ms. Laura, I was very ashamed and disappointed as a General Manager as it is my full responsibility and reflection on how I manage the hotel, I cannot bring back those bad times but I guarantee you that Hideaway Hotel Team is striving hard to address all this short comings and lapses from our end. I really appreciate your comments for us to strive even more that one day we will live by our standards. Thank you

6/10 OK

Tarkistettu asiakas

Yöpyi 1 yön lokakuussa 2018
C.T vastasi 24.11.2018
Hi, Thank you very much for sending us your review so that we can improve our hotel ammaties so that the next stay you make it will be much more perfect..

10/10 Loistava

Anne-Marie

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2018
C.T vastasi 24.11.2018
Hi,thank you very for choosing hideawayhotel to stay.. Hope to see you again staying at our hotel..

6/10 OK

John, Townsville, Australia

Huonoa: Majoituspaikan kunto ja tilat
first romm leakage, second no curtain
firs room had leakage from updatirs near the bed, second room had no covering or curtain to block view from the bedroom to block off bath romm and toilet. The water in toilet kept flowing making difficult to flush out waste, had to use another water tap near by
Yöpyi 3 yötä syyskuussa 2018

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Huoneen mukavuus
good for a pit stop
nothing exceptional, but good to stay one night waiting for the flight next day
Yöpyi 1 yön elokuussa 2018

10/10 Loistava

andy, aust

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Clean good location value for money
Great friendly staff. Clean room. Pool side room very spacious. Bath and walk in shower. Cant wait to return.
Yöpyi 4 yötä heinäkuussa 2018
C.T vastasi 9.8.2018
Dear Guest, Thankyou for taking the time to write a review of your stay in the hotel.We hope to improve our amenities. Regards, Carolyn Tona

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice hotel but the bed was uncomfortable. Many mosquitoes inside the room. Kindly people and good prices
Yöpyi 1 yön heinäkuussa 2018

8/10 Hyvä

John

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Old-world charm (including no internet)
Just 1 night. Convenient to be so close to the airport and have a shuttle bus service. Also convenient for us to have dinner and breakfast there, which was ok, except with limited choices. In a very large room with ambience of former glory and old-world charm. Enjoyed a quick swim in the pool in the morning. Quite disappointed that there was no internet access though. Advertising said it was available in the foyer only and free. There was also a display on the front desk saying internet available. But when we asked for the password we were told that it hasn't been available for a long time because of issues with the internet supplier. A little less old-world charm in that respect would have been better.
Yöpyi 1 yön kesäkuussa 2018
Carol vastasi 12.7.2018
Dear Guest, Thank you for taking time to write a review of your stay in the hotel. We apologize for any convenience that you experience while staying here at the hotel. We will try to upgrade the hotels wifi and amenities of the hotel. Thank you

2/10 Hirveä

Barnabas, Gold Coast, Australia

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Poor experience
I called a couple of times and Receptionist was unhelpful and always hung up staright away and tone of voice seemed uninterested to help. I called couple of times before my flight to inform and confirm with reception that I should be picked up at the International aiport. When I arrived no one was waiting so I walked to domestic aiport looking for the hotel pick up. Very disorganised even though specific information were given. Room bathroom smelt very bad of urine and Tv wasn’t working.
Yöpyi 1 yön heinäkuussa 2018
Carol vastasi 12.7.2018
Dear Guest, Thankyou for taking time to write a review of your stay in the hotel. We apologize for any inconeience that you exprience while staying here at the hotel. The management is checking reported complains and will not not happen again. Staff training to be more friendly and accommodating will continue with our front staff. Thankyou..

6/10 OK

Soni

Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2018

2/10 Hirveä

Phil, Brisbane, Australia

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Their advertising is false...barely a 2 star
On arrival the reception staff were too shy and spoke so quietly that I had to ask them to repeat themselves many times. The room they gave me was at the back of the hotel. It was dirty, had no soaps or bath towels, had no beverage making supplies, the bed covering was stained, and the doors on the vanity unit were hanging off. I asked for a better room...something that matched the photos and description when I booked. This room was better but also had no soaps or bath towels, and had no beverage making supplies. Also the shower was filthy. A cleaner came and made the room a little better. Next day I had to specifically ask the cleaner for soaps, toilet paper, and beverage making supplies. Repairs had been done in the bathroom and the workmanship was amateurish to say the least. I ate twice in the restaurant and regretted doing so both times. The Filipino Adobo meal tasted nothing like adobo...it was sweet and sour, and the next night the pizza base was undercooked and doughy. When I checked out the reception staff could't provide with all the receipts for my meal and other spending. Then I was informed that the airport shuttle driver hadn't turned up so they had a taxi waiting for me. I hesitated knowing the potential danger of taking a taxi at 4am in Port Moresby. I was assured that the driver was trusted and that I would be safe. Fortunately I was delivered safely to the airport but it was a nervous finale to an unsatisfactory and disappointing weekend stay.
Yöpyi 3 yötä syyskuussa 2017

8/10 Hyvä

Gregory Norris, Washington, DC

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Don't stay in PM, but if you do, it's ok here
Dangerous. PM is Dangerous. This hotel picks you up and drops you off because of how dangerous it is. They Rob you by charging 20 per Hour to use WIFI (when it's working) The restaurant food is adequate at best. Happy hour is a good deal though. They will arrange for a taxi but MAKE SURE IT'S THE RIGHT ONE. We were sent with a guy who we later found out the hotel didn't trust. The pool was always "under maintenance" so we didn't use that either. Basically we got ripped off for what we paid.
Yöpyi 3 yötä heinäkuussa 2017
Dear Mr Gregory, Thank you for taking time to write a review of your staying here at the hotel. We apologized for any inconvenience that you experience while staying here at the hotel. The Management is already checking all reported complains to ensure that things will not happen again. Staff training continues to be more friendly and accommodating and upgrading hotel amenities is currently on process. Thank you for your time and staying here at our Hotel. Regards Reservation Officer

2/10 Hirveä

Mike, Brisbane

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Not a nice way to leave the country
We were shown to our room (108) by a nice porter and turned the aircon on to cool the room. We noticed the fridge wasn't on, no water, no milk or coffee .. just 2 satchets of "three in one", which we didn't want. No plugs for sink of bath .. taps and spouts dirty ... green scum around taps. About that time, we noticed a drip of water from the aircon, which soon became a constant flow. Soaked up much with towels, but ended up asking for another room. We moved to room 110 and started again. TV didn't work, so we managed to fix the problem and all seemed fine. Bathroom and tea services as in room 108 .. lousy. When registering, we asked to be woken in time to get to the airport for our 6:30 flight. We weren't and had trouble paying our account, which was more than quoted, because they didn't have change. We missed our flight and had to pay another $480 for a later flight and sit at the terminal for 5.5 hours. The entire staff seemed very morose, like they didn't care one iota about their clients. They whispered, rather than spoke and being hard of hearing didn't help me. They DID NOT SMILE ONCE, even though we tried to be friendly. It was not a good experience, especially after having such a fabulous time in Rabaul, with the friendliest of people and great service at Kabaira Beach Hideaway Resort. I couldn't recommend the Hideaway Hotel at Port Moresby to my worst enemy!
Reservation Officer vastasi 18.7.2017
Dear Mr Mike , Thank you for taking time to write a review of your staying here at the hotel. We apologized inconvenience that you experience while staying here at the hotel. The Management is already checking all reported complains to ensure that things will not happen again. Staff training continues to be more friendly and accommodating and upgrading hotel amenities is currently on process. Thank you for your time and staying here at our Hotel. Regards Reservation Officer

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Siisteys ja huoneen mukavuus
Staff nice enough but no management.
Rats in the room - many! Price promoted at the hotel LOWER than we had paid via our internet booking! Dirty room due to cigaret ash.

6/10 OK

Elanden, Australia

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Close to airport
Nice to have courtesy bus to access hotel from airport. Every hotel in Pt Moresby is overpriced for what is offered. Reasonable rooms. Limited options for meals.

4/10 Huono

Michael

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Might be the best of a very bad lot
Port Moresby is short on mid-priced hotels so you may be forced to stay at the Hideaway but lower your expectations - the hotel is terribly dated and in general disrepair. It's location near the hotel is good for overnight transfers but you'll need to hire a car to see anything of the city/ country. The restaurant is fair - reasonable food and comparatively reasonably priced. Overall however the standard is poor and you'll want to spend as much time out of the hotel as possible.

4/10 Huono

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
To be honest a dump
Could not wait to get out of the place to be honest the food was terrible the internet was nill, the service was terrible not whT it was supposed to be never again ever .i would not put my dog in tnere

6/10 OK

Chas, Melbourne

Hyvää: Henkilökunta ja palvelu
Quiet and restful
Housekeeping staff had to be reminded to change linen and bring new towels. No water jug or glasses in refrigerator No laundry bag or dockets in room Advertised Wi-Fi did not work No in--house directory with internal phone listing and available services

6/10 OK

Colin, Somerset, UK

Hyvää: Henkilökunta ja palvelu
Average hotel, reasonably close to the airport.
A relatively average hotel, showing signs of wear, clean, but with a few details missed. About a mile from the airport, but did free airport pick up and drop. Better priced than most of the local hotels.

4/10 Huono

Dusty, Cairns Australia

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
It's PNG situation, strange set-up
They need electrical cables to be cable ties up and away, have hot water at all time, Air/Con need fixed or get new one/s as they scream, so sleep is very hard, really they need have look what they are doing, and it possibly better than right now, also there other things wrong, like showers are not cleaned or water on floor, etc but I was in 3 rooms cause 2 where real bad, A have look yourself, also see the Chef and tell me, I know right & wrong

4/10 Huono

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Poor Location
Poor location for Port Moresby. Nothing around the hotel. Wifi expensive=K20 per hour.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hotel in PNG.
Never have been there but have heard that it can be dangerous. The hotel has a lot of security ans watchful eyes which is what is necessary in a poor country.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
まあまあかなというホテル
場所は空港から近く、便利だが、周りの治安には不安がある セキュリティは良いと思うし、従業員もとても良い ポートモレスビーの治安と宿泊料を考えた場合、 充分と考えられます