I arrived & turned down the bed. Upon walking in, it smelled like incense had been burned recently. Thought that was a little strange, but no big deal. I don't personally have problems with incense irritating me. There was a granola bar, hot cocoa sitting out. I was hungry, so I grabbed the granola bar and ate a little bit of it. And it was rancid. I'm not eating something. That's a little bit stale but this was literally rancid.
I went to turn down the bed, and noticed an odd odor. I leaned down and smelled the sheets
. The sheets smelled of body odor & pillow cases smelled like they hadn't been washed, but a different odor than the sheets. I went to the closet, smelled the towels on the shelf, and they smelled clean. So the bedding was definitely not changed. I looked down at the throw rug, which had white accents in it. The part closest to the bed, which would be more difficult to vacuum, easily, was dirty. The rest of the rug was cleaner. I sat down on the couch to call my brother and get his advice, and an ant crawl across my arm.
At this point, I was so grossed out that after being there, 15 or 20 minutes, I left. These issues are not something you can just fix in the moment. The place is pet friendly. And it definitely smells like animals are there. And that they don't shampoo the rugs or textiles. I was told by support agent that I would be issued a refund within five business days. Just waiting to see if that happens. Unsatisfactory.
