Ulkopuoli

Arvostelut: Holiday Inn Poughkeepsie, an IHG Hotel

3 out of 5
Holiday Inn Poughkeepsie, an IHG Hotel
2170 South Rd, Poughkeepsie, NY

Arvostelut

7,8

Hyvä

Arvosana 10 - Loistava. 268 kautta 570 arvostelua" "
Arvosana 8 - Hyvä. 138 kautta 570 arvostelua" "
Arvosana 6 - OK. 63 kautta 570 arvostelua" "
Arvosana 4 - Huono. 40 kautta 570 arvostelua" "
Arvosana 2 - Hirveä. 61 kautta 570 arvostelua" "

8,2/10

Siisteys

8,4/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Walker

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Front desk staff was very helpful and friendly
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 20.5.2024
Hi Walker,We're thrilled to hear that our front desk staff left such a positive impression on your stay. Providing exceptional service is paramount to us, and we're delighted that our team's friendliness and helpfulness contributed to your experience. We'll make sure to pass along your kind words to them. If there's anything else we can assist you with in the future, please don't hesitate to let us know.

6/10 OK

Bethany, Warrenton

Liikematkailija
Huonoa: Majoituspaikan kunto ja tilat
This location was convenient for a conference however there seems to be a massive leak problem at the hotel and the whole place was musty and moldy once you got out of the lobby. They had dehumidifiers and fans in some of the hallways when we first arrived. The signage was also confusing and the fitness center was difficult to find. The price was reasonable, and the room was clean.
Yöpyi 3 yötä toukokuussa 2024
General Manager vastasi 18.5.2024
Hi Bethany,We appreciate your feedback regarding your recent stay at our hotel. While we apologize for any inconvenience caused by the leak problem, please rest assured that our maintenance team is actively addressing the issue to ensure a comfortable environment for all guests. The presence of dehumidifiers and fans signifies our proactive approach to resolving such concerns promptly. Regarding signage, we'll certainly review and enhance it for better clarity. We're glad you found the room clean and the price reasonable, and we hope to have the opportunity to welcome you back for an improved experience in the future.

8/10 Hyvä

Janette

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Check in was easy Hotel was nice and clean
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 7.5.2024
Hi Janette,We're delighted to hear that your check-in experience was seamless and that you found our hotel to be nice and clean. Ensuring a smooth check-in process and maintaining cleanliness are top priorities for us, so it's rewarding to know that we met your expectations in these areas. Our team works diligently to provide a comfortable and welcoming environment for all our guests, and we appreciate your acknowledgment of their efforts. Should you choose to stay with us again, we'll strive to make your experience even more enjoyable.

10/10 Loistava

Esron

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 29.4.2024
Hi Esron,We appreciate your feedback regarding the cleanliness of our hotel. Maintaining pristine standards is one of our top priorities, and we're delighted that our efforts have met your expectations. Our dedicated housekeeping team works tirelessly to ensure every corner is immaculate for our guests' comfort and satisfaction. Rest assured, we'll continue to uphold these high standards to provide an exceptional experience for all our valued guests.

8/10 Hyvä

Shawn

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was great
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 28.4.2024
Hi Shawn,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Hyvä

Peace

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent customer service. Pleasant staffs. Quite atmosphere.
Yöpyi 1 yön huhtikuussa 2024
Guest Relations Management vastasi 25.4.2024
Hi Peace!It was so nice to read your wonderful report! That's great to hear that you had great customer service during your stay with us. Our staff works hard to make sure that every guest feels welcome and cared for from the moment they walk in the door. It makes me happy to hear that our staff's friendliness made your stay nice. We care a lot about making a calm environment, so we're glad you found our place to be calm. Thank you so much for your review. We can't wait to see you again for another great stay!

10/10 Loistava

Silvia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Comfortable!
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 24.4.2024
Hi Silvia,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our comfortable accommodations, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Loistava

Miriam

Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 13.5.2024
Hi Miriam,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

8/10 Hyvä

Kristen

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room space was good, bathrooms were very small but well appointed. Needed more counter or shelf space in bathroom. A little further from colleges than listed on site but still a good location and experience.
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 15.4.2024
Hi Kristen,We appreciate your feedback and are glad to hear that you found the room spacious and well-appointed, despite the compact bathrooms. Your observation regarding the bathroom counter and shelf space is duly noted, and we will explore options for improvement in this area. Regarding the distance from the colleges, we apologize for any discrepancy and will ensure our site information is updated accordingly. We're pleased that overall you had a positive experience and hope to welcome you back soon.

8/10 Hyvä

Shan

Hyvää: Siisteys ja henkilökunta ja palvelu
The water temperature is hard to control.
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 6.4.2024
Hi Shan! Thank you for your feedback. We're glad to hear that you had a generally positive experience during your stay. However, we apologize for any inconvenience you experienced with controlling the water temperature. Ensuring our guests' comfort is important to us, and we will address this issue promptly to improve the experience for future guests. If there's anything else we can do to enhance your stay or if you have any further concerns, please don't hesitate to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience in the future.

10/10 Loistava

Tessa

Matkusti ryhmän kanssa
A clean, friendly, and affordable hotel, with very comfortable rooms and an easy drive to the Culinary Institute of America.
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 27.3.2024
Hi Tessa,We're delighted to hear that you found our hotel clean, friendly, and affordable. Our team takes great pride in maintaining high standards of cleanliness and providing exceptional service to all our guests. It's wonderful to know that you enjoyed the comfort of our rooms and found the location convenient for your needs, including the proximity to the Culinary Institute of America. We appreciate your positive feedback and look forward to welcoming you back on your next visit to the area.

4/10 Huono

Donna

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
They just redid everuthing but it looked dirty. Took forever for the water to get hot for a shower. Tge smell if pot and cigarettes wasboverbpowering.
Yöpyi 3 yötä maaliskuussa 2024
General Manager vastasi 12.3.2024
Hi Donna,We apologize for any inconvenience you experienced during your stay. While we recently renovated our facilities to enhance guest comfort, we regret to hear that your expectations were not met. We continuously strive to maintain cleanliness standards, and we will address your concerns regarding the water temperature and odors to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention.

10/10 Loistava

Rommel

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I would definitely recommend Holiday Inn Hotel in Poukeepsie area. Ms Linda from the restaurant is superb in customer service. She is friendly and aproachable. I would love checking-in again at this Hotel probably in July.
Yöpyi 2 yötä helmikuussa 2024
General Manager vastasi 3.3.2024
Hi Rommel,We're thrilled to hear about your positive experience at Holiday Inn Hotel in the Poughkeepsie area! Our team takes pride in delivering exceptional customer service, and it's wonderful to hear that Ms. Linda from the restaurant exemplified this during your stay. We strive to maintain a friendly and approachable atmosphere for all our guests, and we're delighted to know that you're considering checking in with us again, possibly in July. Your recommendation means a lot to us, and we look forward to welcoming you back whenever your travels bring you to the area!

10/10 Loistava

Matthew

Yöpyi 2 yötä tammikuussa 2024
General Manager vastasi 20.3.2024
Hi Matthew,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Loistava

Susan, Cary

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
General Manager vastasi 27.1.2024
Hi Susan,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Loistava

Joseph A

Yöpyi 1 yön tammikuussa 2024
General Manager vastasi 20.3.2024
Hi Joseph,We are delighted you had an outstanding stay and that you loved all aspects of our hotel. Thank you for the excellent rating, and we look forward to hosting you again soon.

10/10 Loistava

Aaron

General Manager vastasi 20.1.2024
Hi Aaron,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 OK

Izabela

Yöpyi 1 yön tammikuussa 2024
General Manager vastasi 9.1.2024
Hi Izabela,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Hyvä

Liz

Yöpyi 1 yön joulukuussa 2023
General Manager vastasi 9.1.2024
Hi Liz,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 OK

Jane, Warwick

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2023
General Manager vastasi 28.12.2023
Hi Jane,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 Loistava

JOHN

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Guest Relations Specialist vastasi 11.12.2023
Hi John,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Hyvä

Harry

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
General Manager vastasi 13.2.2024
Hi Harry,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Loistava

Melissa

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Rooms
My stay was very good. They need to soundproof the rooms better though. I could hear the person next door coughing.
Yöpyi 2 yötä joulukuussa 2023
Guest Relations Specialist vastasi 6.12.2023
Hi Melissa,We appreciate your positive feedback on your overall stay with us. It's delightful to hear that you had a very good experience. Regarding the noise concern, we apologize for any inconvenience you may have experienced. We continuously strive to enhance the comfort of our guests, and your input will certainly be considered as we explore ways to improve soundproofing in our rooms. Thank you for bringing this to our attention.

10/10 Loistava

Olivia

Hyvää: Majoituspaikan kunto ja tilat
Love that the staff knew that we needed extra towels.Disliked that they didn’t check to change the sheets often.
Yöpyi 4 yötä marraskuussa 2023
General Manager vastasi 23.12.2023
Hi Olivia,We appreciate your positive feedback regarding our attentive staff's prompt response to your request for extra towels; it is our commitment to ensure that our guests' needs are met promptly and efficiently. However, we regret any inconvenience you experienced with the frequency of sheet changes. We constantly strive to enhance our services and appreciate your valuable input, which will be shared with our housekeeping team for further review and improvement. Your satisfaction is important to us, and we thank you for taking the time to share your thoughts.

8/10 Hyvä

Patricia

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall, the hotel was good. Check-in was very slow and the rooms were not ready at 5:30 PM.
Yöpyi 1 yön marraskuussa 2023
General Manager vastasi 28.11.2023
Hi Patricia, We appreciate your feedback and are pleased to hear that you found the overall experience at our hotel to be positive. We apologize for any inconvenience you may have experienced during the check-in process, and we understand the importance of a swift and efficient arrival. Our team is constantly working to improve our services, and your comments will be taken into consideration for future enhancements. We value your patronage and hope to have the opportunity to welcome you back for an even more seamless stay in the future.

8/10 Hyvä

Nicole

Yöpyi 1 yön marraskuussa 2023
Guest Relations Management vastasi 16.12.2023
Hi Nicole! Thank you for your thoughtful 4 out of 5 rating. Your feedback is invaluable to us, and we appreciate your honest assessment. We're eager to know more about your stay. If there are specific aspects that you enjoyed or areas where you think we can enhance, please feel free to share more details. Your insights guide us in our ongoing efforts to provide an outstanding guest experience. We value your support and look forward to the opportunity to host you again for an even better experience in the future.

10/10 Loistava

Hiren

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good
Yöpyi 1 yön marraskuussa 2023
General Manager vastasi 27.11.2023
Hi Hiren,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 OK

Thomas

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön marraskuussa 2023
Guest Relations Specialist vastasi 24.11.2023
Hi Thomas,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Hyvä

RUTHIE

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023
Guest Relations Specialist vastasi 22.11.2023
Hi Ruthie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Hyvä

Justin

Yöpyi 2 yötä marraskuussa 2023
Guest Relations Specialist vastasi 10.12.2023
Hi Justin,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

10/10 Loistava

Gregory, Arlington

Yöpyi 1 yön marraskuussa 2023
Guest Relations Management vastasi 8.12.2023
Hi Gregory! Thank you sincerely for your perfect 5 out of 5 rating! We're absolutely delighted to hear that you had an outstanding experience during your stay with us! Your feedback is immensely appreciated, and we're thrilled to know that we met or even maybe exceeded your expectations. If there are specific aspects of your visit that stood out or if there's anything we can do to make your next stay even more enjoyable, please let us know. We appreciate your support and look forward to welcoming you back for another fantastic stay.

10/10 Loistava

gail

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Guest Relations Specialist vastasi 18.11.2023
Hi Gail,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Loistava

James

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was very pleased with the motel.
Yöpyi 1 yön lokakuussa 2023
General Manager vastasi 3.11.2023
Hi James,We're delighted to hear that you had a positive experience during your stay at our hotel. We take great pride in providing our guests with a comfortable and enjoyable stay. Your satisfaction is a testament to our commitment to delivering a high standard of service, and we appreciate your kind words. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

10/10 Loistava

Joyce

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2023
General Manager vastasi 31.10.2023
Hi Joyce,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Loistava

Lucy

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Friendly staff.
Yöpyi 1 yön lokakuussa 2023
Guest Relations Specialist vastasi 28.10.2023
Hi Lucy,We appreciate your positive feedback regarding our hotel's friendly staff. Our team takes great pride in delivering exceptional customer service, and we're pleased to hear that they made your stay enjoyable. We strive to maintain a welcoming and accommodating atmosphere for all our guests, and it's heartening to know that you experienced this during your visit. We hope to have the pleasure of hosting you again in the future and continue providing you with a pleasant stay.

6/10 OK

Nora

Matkusti perheen kanssa
Hyvää: Siisteys
Lobby smelled like cat urine. Was charged more for one night of stay than the other and not informed. Placed in the basement floor because we wanted side by side rooms, no other rooms available. I paid more for these rooms than I have in NY City so expected better. The rooms were OK although there was mildew present in Room 129, as part of the group we were with. There was no outlet in the bathroom to plug in the hair dryer, and no other near a mirror in the room that worked. Obvious that all rooms need a cosmetic facelift. Awakened by a fire alarm and other guests. Received a letter under the door the first night not to open bathroom door during a shower, it would set off a fire alarm. On a positive note, when complained about children running up and down the hall and screaming, the staff took care of it right away. Would be wonderful if there was more than a one night stay the coffee would be replenished. Some of the outlets did not work for charging devices. No other interaction with staff.
Yöpyi 2 yötä lokakuussa 2023
General Manager vastasi 26.10.2023
Hi Nora,Thank you for taking the time to share your feedback regarding your recent stay with us at our hotel. We genuinely appreciate your input, as it helps us continually improve our services and ensure a more pleasant experience for all of our guests. We are deeply sorry to hear about the issues you encountered during your stay. These are not the standards of service we strive to deliver. We will work diligently to address this issue and ensure our rooms are maintained at the highest standards of cleanliness. Your observations regarding the lack of bathroom outlets and the need for a cosmetic update have not gone unnoticed, and we will be discussing these matters with our maintenance and management teams. We are also pleased to hear that our staff was able to promptly address the issue of disruptive guests. Guest satisfaction is our top priority, and it's reassuring to know that our team was able to assist you during your stay. We hope that you will consider staying with us again, giving us the opportunity to provide you with a more positive experience.

6/10 OK

Maura

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Bathroom was mildewed in look and smell. Guests were running up and down the hallways in the middle of the night. Could not open bathroom door after showering because the fire alarm would go off.
Yöpyi 2 yötä lokakuussa 2023
General Manager vastasi 24.10.2023
Hi Maura,Thank you for bringing this to our attention. Rest assured we will be looking into it and ensure it is addressed before the next guests arrives. Please visit us again as we continue to improve our services and amenities, we are positive that you will have a wonderful visit!

6/10 OK

Coleman

Yöpyi 1 yön lokakuussa 2023
General Manager vastasi 24.10.2023
Hi Coleman,Thank you for choosing us for your accommodation needs. We look forward to welcoming you back and providing another wonderful stay!

2/10 Hirveä

John

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
First basement room key didn't work. Next room. in the moldy basement worked. Domestice disturbance in the neighboring room on Saturday night went on for two hours or more - night manager claimed the next day she didn't hear anything - woman screaming get out for two hours - doors slamming peoip[le coming and going from basement door. Frightening - tried to call the front desist phone in the room didn't work, called on my cell night manager said she'd look into, Next am very defensive said she heard nothing on going down into the basement briefly - I had to explain it wasn't about what she didn't hear, but the conditions of the room they rented to me. - still remain very defensive nearly angry - I explained I wasn't in the habit of making up domestic disturbance takes. Very awful experience e woill never rent from Holiday inn or Expedia again. Period shabby p[lace - shabbier treatment - not professional or decent in any way.
Yöpyi 2 yötä lokakuussa 2023
General Manager vastasi 17.10.2023
Hi John,Thank you for bringing this to our attention. Please accept our apologies for the issue with your initial room key and for the disturbance in the neighboring room. We take these concerns very seriously and understand how unsettling it must have been for you. Your feedback has been shared with the relevant departments to ensure that we improve our service and address the issues you've raised. We want to assure you that this is not representative of the high standards we aim to uphold.We deeply regret that you left with such a negative impression, and we hope that you will reconsider giving us another chance to provide you with a much better experience in the future. We value your feedback, and it helps us grow and improve.

8/10 Hyvä

Robert

Liikematkailija
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Back in the area.
This was my second time at this hotel. The professionalism and politeness of all staff members is even better than before, although, I found it already very good. I stayed in a room that had two full-sized beds, and I only slept in the one closest to the window, but I found it incredibly comfortable.
Yöpyi 2 yötä lokakuussa 2023
General Manager vastasi 16.10.2023
Hi Robert,Thank you for taking the time to share your positive feedback. We're thrilled that you had a memorable stay with us. Your compliments are greatly appreciated, and we can't wait to serve you again soon!

2/10 Hirveä

Frank, Wilmington

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room we had smell liked cigarettes. The bathroom didn’t have any towels or anything. We contacted the front desk about it and the guy said unfortunately there is nothing he can do about it to contact management and hanged up the phone. The heat and air didn’t work
Yöpyi 1 yön lokakuussa 2023
General Manager vastasi 17.10.2023
Hi Frank,We sincerely appreciate your input and are committed to addressing the issues you encountered during your visit. This is certainly not the level of service we strive to deliver to our valued guests. We understand how these inconveniences can diminish the overall experience.We would like to assure you that we have taken your concerns seriously, and we are already taking measures to rectify the issues you raised. Our team is working diligently to eliminate any lingering odors from the room and ensure that our housekeeping staff pays meticulous attention to the provision of amenities, such as towels. We look forward to the opportunity of welcoming you back and providing you with an improved and delightful experience.

6/10 OK

Nora

Yöpyi 1 yön lokakuussa 2023
General Manager vastasi 4.11.2023
Hi Nora,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Hyvä

Stephanie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Thank you!
Yöpyi 1 yön lokakuussa 2023
General Manager vastasi 24.10.2023
Hi Stephanie,Your positive feedback and high rating are a testament to our commitment to excellence, and it encourages us to continue delivering exceptional service. We hope to see you again soon!

10/10 Loistava

Benjamin

Yöpyi 1 yön lokakuussa 2023
Guest Relations Specialist vastasi 31.10.2023
Hi Benjamin,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Hirveä

Brandi

Huonoa: Majoituspaikan kunto ja tilat
Outdated room, burning or freezing shower water, broken TP holder, musty. Most expensive price we’ve ever paid in the area.
Yöpyi 1 yön lokakuussa 2023
General Manager vastasi 10.10.2023
Hi Brandi,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We genuinely appreciate your valuable input as it helps us to continually improve our services and facilities. Please accept our sincerest apologies for falling short of your expectations. Rest assured, we take these comments seriously and will take immediate action to address these issues to ensure they do not recur in the future. We regularly assess our rates to ensure they remain competitive in the area. We appreciate your feedback on this matter and will consider it as we make any necessary adjustments. Your comfort and satisfaction are of the utmost importance to us, and we hope that you will consider giving us another opportunity to provide you with a more enjoyable and memorable stay in the future!

4/10 Huono

David

Matkusti ryhmän kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Blah
Seriously overpriced - and hard to believe it was actually renovated in the last few years. Strangest inconvenient layout of a bathroom ever. Breakfast buffet was sad
Yöpyi 2 yötä lokakuussa 2023
General Manager vastasi 10.10.2023
Hi David,Thank you for choosing to stay with us and for sharing your feedback about your recent visit. We appreciate your time and your honest comments as they allow us to continuously improve our services and amenities. We take great pride in maintaining a high standard of quality, and your feedback is invaluable in helping us identify areas where we can make improvements. Rest assured, we will review our pricing strategy and consider any necessary adjustments to ensure our rates align with our guests' expectations. Providing a delightful dining experience is important to us, and we will revisit our menu offerings and presentation to make improvements.We hope that your next stay with us will be a more memorable one!

8/10 Hyvä

Shamella

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Didn't like parking
Yöpyi 1 yön lokakuussa 2023
General Manager vastasi 9.10.2023
Hi Shamella,We appreciate your for choosing us and for your feedback. Rest assured we will continue improving our services and amenities, especially the parking to provide complete guest satisfaction. We hope to have you here with us again and have another wonderful time!

8/10 Hyvä

Nick

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2023
General Manager vastasi 9.10.2023
Hi Nick,It was our pleasure to have you as our guest. We're delighted to know that you enjoyed your stay. Should you ever have any feedback or preferences to share, please don't hesitate to contact us. We're here to make your future stays even more enjoyable!

4/10 Huono

Allison

Liikematkailija
Parking was an inconvenience. I had to park in the back of the building very dark area at night for the guest safety.
Yöpyi 1 yön lokakuussa 2023
Guest Relation Management vastasi 7.10.2023
Hi Allison,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We truly appreciate your input as it helps us continually improve our guest experience. We understand the importance of guest safety and take this matter very seriously. Rest assured, we are actively reviewing our parking facilities and lighting to ensure a safer and more convenient experience for all our guests, particularly during nighttime arrivals. Your comfort and peace of mind are of utmost importance to us, and your feedback serves as a valuable reminder of areas where we can enhance our service. We are committed to making the necessary adjustments to improve your next stay with us. Thank you for choosing our hotel, and we look forward to serving you again!

4/10 Huono

Ivan

Hyvää: Siisteys ja henkilökunta ja palvelu
The fire alarm went off twice in the Morning during my stay. Apparentlyit can be triggered by the steam generated when you use the showers and keeping the door crack.
Yöpyi 1 yön syyskuussa 2023
General Manager vastasi 23.9.2023
Hi Ivan,We apologize for any inconvenience caused by the fire alarm during your stay. Fire alarms are essential safety features, but false alarms can be disruptive. It's good to know that the issue may have been related to steam from the showers. If you have any further feedback or if there's anything else you'd like to share about your stay, please feel free to let me know. Your comments are valuable and can help improve future stays for you and other guests.