Thank you for the wonderful review of our hotel ! We are delighted that you enjoyed your experience with us and hope to see you again (very !) soon.Warmest regards,

Thank you for the wonderful rating of our hotel ! We are delighted that you enjoyed your experience with us and hope to see you again very soon.Warmest regards,

Dear Luis,Thank you for taking the time to share your feedback, which we read with attention and take very seriously.While I wish you had a better experience, it is feedback like this that we learn from and use to improve.We work hard to deliver an exceptional guest experience, and it's apparent in your case that we fell short of your expectations, for which we sincerely apologize. Please rest assured we will ensure this was an exceptional situation and that we will do our best for this to not happen again. We are sorry you didn’t like your original room however we are glad you were able to enjoy the complimentary upgrade to our Castle view room, which was ready for you in a few minutes, as soon as you came back to the hotel.I am comforted by the fact that Dmitri, our Assistant Front Office Manager along with other colleagues got to engage with you on several occasions though. I am sad I didn’t get to meet with you personally and I sincerely hope I would get that chance someday.As for the printing of your email, we apologize as there was a delay due to our concierge not receiving your email in an acceptable time, possibly due to security settings or other technical difficulties and despite using several addresses. However, I am glad that our Concierge Pavel was able to finally hand to you the requested document.We would love it if you would give us another chance to prove to you that the above issues were exceptional. Should you desire to talk to me directly or plan another visit to Prague, please don't hesitate to contact me and I will be delighted to assist you in any way possible. With my warmest regards,

Thank you for the wonderful review of our hotel ! We are delighted that you enjoyed your experience with us and hope to see you again very soon.Warmest regards,

Thank you for the great review of our hotel ! We are delighted that you enjoyed your experience with us and hope to see you again very soon.Warmest regards,

Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta.Atentamente,

Dear guest (Anonymous),Thank you for the wonderful review of our hotel and our teams ! We are delighted that you enjoyed your experience with us and hope to see you again very soon.Warmest regards,Eric GervyHotel Manager

Dear RenataThank you for your feedback and comments. We have well noted your impression and you will be pleaseed to hear that we are currently working on a new local culinary concept for our restaurant, opening in a few months.Thank you again.Eric GervyHotel Manager - Mandarin Oriental

Dear Guest, we really appreciate you taking the time to share your experience with your recent stay at Mandarin Oriental, Prague. Thank you for your amazing rating and we are already looking forward to welcoming you back soon! With my kindest regards, Pavlína Kristufová Marketing and Communications

Dear Guest, thank you for choosing our hotel for your stay and amazing rating. Pavlína Kristufová, Marketing and Communications

Dear Lissa, thank you for choosing our hotel and for this wonderful rating! We are looking forward to welcoming you back! Dear Guest, thank you for choosing our hotel for your stay and amazing rating. Pavlína Kristufová, Marketing and Communications

Dear Alejandro, thank you for your stay with us and amazing rating! We will be delighted to welcome you back! With kindest regards, Dear Guest, thank you for choosing our hotel for your stay and amazing rating. Pavlína Kristufová, Marketing and Communications

Dear Guest, thank you for your wonderful rating! We are looking forward to welcoming you back! Mandarin Oriental, Prague

Dear Samantha, thank you for your amazing rating and such a nice words about our staff and property. We are truly delighted that you enjoyed your stay and looking forward to welcome you back! With my kindest regards, Pavlína Kristufová Marketing and Communications

Dear Stephen, we are very pleased you enjoyed your recent stay and took the time to share such a great comment with the Expedia community. We are looking forward to welcome you back at Mandarin Oriental, Prague! With warm regards, Pavlína Kristufová, Marketing and Communications

Dear Seansome, we really appreciate you taking the time to share these nice words about your recent stay at our Prague property. We are delighted to read you enjoyed your stay with us, as well as the unique location in the heart of Little Quarter - few steps from famous Charles Bridge, Prague Castle and Petřín Hill! We are especially happy you did like our Spices restaurant. The restaurant and kitchen staff are doing their best to satisfy and delight our guests! We will be happy to welcome you here again soon! With kindest regards, Pavlína Kristufová, Marketing and Communications

Dear Guest, thank you for sharing your comment with Expedia.com community. We are really sorry the stay with us and especially the selection of the TV channels did not meet your expectations. We will definitely check what can be done for our guests to delight them and provide them with wider selection of TV channels and are sure, you will be happy with the selection during your next stay with us! Again, thank you for your feedback! With kindest regards, Pavlína Kristufová, Marketing and Communications

Dear Guest, thank you for this amazing rating! We will be delighted to welcome you back soon! With best regards, Pavlína Kristufová, Marketing and Communications

Dear Guest, kindly allow me to personally thank you for having taken the time to share review regarding your recent stay at Mandarin Oriental, Prague with the Expedia community. We are delighted to read that you have not only enjoyed your stay with us but also appreciated our former 14th Century Monastery building, which in fact is one of our biggest assets. The biggest one is obviously our staff, always trying to delight our guests and provide them with legendary Mandarin Oriental style service. I will be pleased to share your review with Ms. Bush and Mr. Reichel. Once again, thank you very much for your review and we are looking forward to welcoming you soon back. Sincerely, Dear Guest, Kindly allow me to personally thank you for having taken the time to share review regarding your recent stay at Mandarin Oriental, Prague with the Expedia community. We are delighted to read that you have not only enjoyed your stay with us but also appreciated our unique location, which in fact is one of our biggest assets. The biggest one is obviously our staff, always trying to delight our guests and provide them with legendary Mandarin Oriental style service. Once again, thank you very much for your review and we are looking forward to welcoming you soon back. With best regards, Pavlína Kristufova, Communications & Marketing

Dear Guest, let me personally thank you for your feedback. We really appreciate you taking the time to share your experience with Hotels.com community. We are delighted you enjoyed your stay with us in Prague. Our location is really an asset for the guests. Although the hotel is situated just few steps from famous Charles Bridge, our guests can enjoy really quiet and safe location. The holistic Spa is indeed a jewel within the Mandarin Oriental, Prague property, where you can relax during selected ritual. We are sorry that the TV channels selection did not meet your expectations and as we really care, we will do our best to be able to offer wide selection of various TV channels. Again, thank you for your review and for staying with us! We are looking forward to welcome you back! With warm regards, Pavlína Kristufová Marketing and Communications