6/10 OK
Simon
8.3.2024
Hospitality Exec
The young lady at the front deck was accommodating.
Coffee cups and cereal bowls at breakfast are cumbersome, especially when served on such small tables. For example, remove the saucer.
The balcony loungers were covered in bird manure, and there was a hole in the deck where someone attempted to javelin a parasol.
The housekeeping staff member seemed to be distracted by her mobile phone, which was inhospitable. I asked for the room not to be serviced whilst we were at breakfast as we wanted to freshen up before going out for the day. This was met with contempt and ill feeling by the housekeeping staff member, who refused to greet me again after that. Hence no gratuity
When we returned at 5 p.m., it had not been serviced. The GM apologized and offered to take care of the room.
Inattentive slow service at breakfast
The property was left unlocked at night (the door leading onto the pool deck), which I queried, and the window was left open, which was concerning.
The general manager was very cordial.
It is a delightful property and well positioned in a beautiful part of the western Cape coast.
Simon
Yöpyi 3 yötä maaliskuussa 2024
