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Arvostelut: The Dean Hotel

3.5 out of 5
The Dean Hotel
122 Fountain Street, Providence, RI

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 514 kautta 999 arvostelua" "
Arvosana 8 - Hyvä. 290 kautta 999 arvostelua" "
Arvosana 6 - OK. 109 kautta 999 arvostelua" "
Arvosana 4 - Huono. 64 kautta 999 arvostelua" "
Arvosana 2 - Hirveä. 22 kautta 999 arvostelua" "

9,2/10

Siisteys

9,2/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Jussi

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä marraskuussa 2023
Jeremy- Front desk Manager vastasi 14.11.2023
Thank you Jussi for taking the time to leave a review. Happy to see you enjoyed your stay

2/10 Hirveä

Lindsay

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
I wish the property would have indicated how loud the surrounding area was at night. We did not sleep a wink. Additionally the coffee bar was not in service during the hours they said it would be. Lastly, the shower is uncannily small. I was surprised to see such a small shower in a spacious bathroom. Would not recommend.
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

Rebecca, Pomona

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice boutique hotel. Great area
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Kelly

I had to cancel my reservation, which I was able to do with the Dean hotel. They were extremely accommodating. However, when I tried to reach Expedia to do the same, I was put into an endless loop of customer service and was not able to make any change to my reservation. It was extremely frustrating, and I will not use Expedia again. Pro tip: go directly to the hotel and avoid the middleman.
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Keith

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Carl, East Hartford

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I like the place it was my second time there and i will go back
Yöpyi 1 yön huhtikuussa 2024
Jeremy- Front Desk Manager vastasi 15.5.2024
Thank you for taking the time to leave us this high score Carl. Thanks for choosing the Dean. Can't wait to have you back.

10/10 Loistava

Juan Max

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent service. Very friendly and attentive staff.
Yöpyi 1 yön toukokuussa 2024
Jeremy- Front Desk Manager vastasi 15.5.2024
Thank you for taking the time to leave us this high score Juan. Thanks for choosing the Dean. Hope to see you again soon

4/10 Huono

Emily

Matkusti pienten lasten kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I rarely submit reviews. This "hotel" is slightly better than a hostel. Don't be fooled by the photos. The entrance has big steps and a heavy door that I had to navigate with a stroller and luggage. Luckily the guy checking in was kind enough to open the door for me as the hotel staff looked on. The elevator is a death trap and definitely illegal. The coffee shop wasn't open 2 out of 3 mornings (our stay was Wed-Sat). When I confronted the staff about it she became defensive and unprofessional. The restaurant is closed and the only drinks/snacks they offer are chips and boxed water). There is an ice machine but no ice buckets. The bathroom is fully tiled with a high gloss finish so the floors get dangerously slippery. Between the karaoke bar and thin walls it was extremely loud (coming from someone that lives on a commercial street in Brooklyn). Good location.
Yöpyi 3 yötä huhtikuussa 2024

6/10 OK

vicky

Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Jeremy- Front Desk Manager vastasi 15.5.2024
thank you Vicky for taking the time to leave a review. Feel free to let us know what we can do to improve for you next trip. Thanks again for choosing the Dean.

4/10 Huono

Susan

Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
The room smelled foul. I am not sure if it is the cleaning supplies used or air freshener , but it's really awful. I have the windows open and can barely stand it. In addition the room is so small that the door couldn't open all the way because it hit the furniture. My son's dorm room is larger. I love small Indy hotels and stay in them wherever I travel over the large chains but I would have been much more comfortable at the Marriott!
Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Mary Ann, Coatesville

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2024

10/10 Loistava

Trena

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very close to the Convention Center. Refreshing style compared to other hotels. Knowledgeable staff.
Yöpyi 1 yön huhtikuussa 2024
Front Desk vastasi 30.4.2024
Thank you for your kind response Trena! We hope to host you here again in Providence soon!

8/10 Hyvä

Dongshin

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The staff was really kind.
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Cheryl

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The rooms were very clean. Cool funky hotel. Will definitely stay there again!
Yöpyi 2 yötä huhtikuussa 2024

6/10 OK

James

It was not perfect but was okay.
Yöpyi 2 yötä huhtikuussa 2024

10/10 Loistava

Juan

Yöpyi 1 yön huhtikuussa 2024
Jeremy- Front Desk Manager vastasi 15.5.2024
Thank you for taking the time to leave us this high score carl. Thanks for choosing the Dean.

8/10 Hyvä

Michael

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Edward, Norristown

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
The Dean is well rated by many travel mags but I wonder if any of them have started in the hotel. The front desk staff were efficient but far from friendly, almost like they forgot that they work at the front desk of a hotel. Not a smile or warm welcome from anyone. It was very odd actually. The room, I’m sure photographs very well but some things aren’t super functional. Location is great, in between Federal hill and the train station. And located steps from the LGBT bars.
Yöpyi 1 yön huhtikuussa 2024

4/10 Huono

Traci

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön maaliskuussa 2024

4/10 Huono

kathleen

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The bar was the only good part. The room was beautiful - but not functional. Extremely uncomfortable furniture. The sheets were dirty and when the girl came to change them, not only did they not have the right size, she didn’t know how to make a bed. They ended up switching our room, this one didn’t have enough towels and no washcloths. The "bed" was a poorly made futon, not an actual mattress. The shower is so small I'm five feet tall and couldn't bend over to wash my legs. And it was noisy. All. Night. Long. We stayed two nights, didn't sleep for any of it. Do not recommend.
Yöpyi 2 yötä maaliskuussa 2024
Jeremy- Front Desk Manager vastasi 15.5.2024
Thank you Kethleen for taking the time to leave a review. I just want to go over some of the points you made. You made us aware of the stained sheets which I agree is not ok and my FD agent rushed up to help remake the bed. The whole time you just screamed at her to the point she didnt feel safe and called me very upset. At that point, I did tell her to just move you to a different room. The suite we moved you does have a mattress. I also wished you brought the noise to our attention as we could of had security look into this and end it. I am sorry you didnt enjoy your stay and do hope you find a hotel that is a better fit for you during your next visit.

10/10 Loistava

Allan

Yöpyi 1 yön maaliskuussa 2024

8/10 Hyvä

Stanley

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä maaliskuussa 2024
Jeremy- Front Desk Manager vastasi 15.5.2024
Thank you Stanley for the high score. Happy to see you enjoyed your stay. Hope to see you again soon.

10/10 Loistava

Deva

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved our stay!
Yöpyi 3 yötä maaliskuussa 2024
Front Desk vastasi 5.4.2024
Thank you for your response, Deva! We are ecstatic you enjoyed your stay here with The Dean! We hope to host you here again soon!

8/10 Hyvä

Michael

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä maaliskuussa 2024
Jeremy- Front Desk Manager vastasi 15.5.2024
Thank you Micheal for the high score. Happy to see you enjoyed your stay. Feel free to let us know how we can make your next stay with us a 5 out of 5.

6/10 OK

Nanci, Doral

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Older building and Room smaller than expected.
Yöpyi 3 yötä maaliskuussa 2024
Jeremy- Front Desk Manager vastasi 15.5.2024
Thank you Nanci for the review. Looking at your reservation it does look like you were in our smallest room type. Luckily, we have many rooms with different sizes. Next time feel free to reach out and we can happily find you a bigger room to fit your needs.

8/10 Hyvä

Elisabeth

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Love this little hotel in Providence. I felt like I was in Europe. It was great
Yöpyi 1 yön maaliskuussa 2024
Jeremy- Front Desk Manager vastasi 15.5.2024
Thank you Elisabeth for the high score. Happy to see you enjoyed your stay. Hope to see you again soon.

8/10 Hyvä

Andy

Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Colleen L.

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Jeremy- Front Desk Manager vastasi 15.5.2024
Thank you Colleen for the high score. Happy to see you enjoyed your stay. Hope to see you again soon.

10/10 Loistava

Catherine

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great find! Quirky boutique hotel that has everything you need. Room was spacious, clean and comfortable. Only thing lacking was a mini fridge in the room. We would stay again!
Yöpyi 1 yön maaliskuussa 2024
Jeremy- Front Desk Manager vastasi 15.5.2024
Thank you Katherine for taking the time to leave a review. Happy to see you enjoyed your stay and can't wait to see you again.

8/10 Hyvä

Alexandra

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel très central à l’architecture industrielle début du siècle dernier. Beaucoup de charme. Accueil chaleureux. Ma chambre King se trouvait au 3 ème étage et n’avait pas une des plus belles vues sur la ville. J’ai particulièrement apprécié la grandeur et la décoration de la pièce ainsi que la grande salle de bains. Malheureusement beaucoup de bruits provenant des chambres voisines à l’étage qui m’ont empêché de dormir pendant quelques heures un dimanche matin Je suis mal tombée.
Yöpyi 1 yön maaliskuussa 2024
Jeremy- Front Desk Manager vastasi 15.5.2024
Thank you for taking the time to leave a review alexandra and hope to see you again soon.

8/10 Hyvä

keith

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Jackson

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
WiFi kind of spotty but overall a nice place. Make sure you park on the lot right next to the hotel way cheaper than the cover garage next door
Yöpyi 2 yötä maaliskuussa 2024

10/10 Loistava

Olena, Brooklyn

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Awesome hotel
Yöpyi 1 yön helmikuussa 2024

8/10 Hyvä

Collin

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I enjoyed my stay. The staff were very kind and the room was clean. I had some minor issues with noise from people in the rooms nearby returning to their rooms late and drunk, but this was not the hotel’s fault.
Yöpyi 1 yön maaliskuussa 2024

8/10 Hyvä

Martin, Orange

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Jeremy- Front Desk Manager vastasi 15.5.2024
Thank you Martin for the high score. Happy to see you enjoyed your stay. Hope to see you again soon.

10/10 Loistava

David

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location in the heart of downtown. Parking is located directly next to the hotel which is very convenient. The staff was beyond helpful and friendly with recommendations etc.. Couldn't ask for a better spot. One word of advice is the rooms are somewhat small, but they offer everything you could need.
Yöpyi 1 yön maaliskuussa 2024
Jeremy- Front desk Manager vastasi 12.3.2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thansk for choosing the Dean.

10/10 Loistava

Mark

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Place was awesome. Thank you!
Yöpyi 1 yön maaliskuussa 2024
Jeremy- Front desk Manager vastasi 12.3.2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thansk for choosing the Dean.

10/10 Loistava

Hoi Ning, LEWISTON

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff were fantastic and I really appreciated their initiative to consolidate my two reservations so that I didn't have to change rooms. The elevator was quaint, the rooms were spacious, and the noise level was minimal. I loved the note that was specifically left for me, and I appreciated the chance to get a good night's sleep every night I was there. The location was great in terms of easy access to the city bus as well as lots of great cafes and restaurants. I was grateful for the staff member who came up immediately to unclog my toilet late at night. I'd definitely stay again on a future visit!
Yöpyi 1 yön maaliskuussa 2024
Jeremy- Front desk Manager vastasi 12.3.2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thansk for choosing the Dean.

10/10 Loistava

Hoi Ning, LEWISTON

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was an easy check-in to a location that's close to public transportation and great dining options!
Yöpyi 1 yön maaliskuussa 2024
Jeremy- Front desk Manager vastasi 12.3.2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thanks for choosing the Dean.

10/10 Loistava

Jonathan

Yöpyi 1 yön maaliskuussa 2024
Jeremy- Front Desk Manager vastasi 15.5.2024
Thank you Jonathan for the high score. Happy to see you enjoyed your stay. Hope to see you again soon.

10/10 Loistava

Natalie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Jeremy- Front desk Manager vastasi 12.3.2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thanks for choosing the Dean.

8/10 Hyvä

Joachim

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clearly not part of a large chain. Good vibe, though room was tiny. Central location.
Yöpyi 2 yötä helmikuussa 2024
Jeremy- Front desk Manager vastasi 12.3.2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thanks for choosing the Dean.

8/10 Hyvä

John

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A very interesting mix of the original character of the building and modern conveniences.
Yöpyi 1 yön helmikuussa 2024
Jeremy- Front desk Manager vastasi 12.3.2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thanks for choosing the Dean.

10/10 Loistava

Ziad S

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Jeremy- Front Desk Manager vastasi 15.5.2024
Thank you Ziad for the high score. Happy to see you enjoyed your stay. Hope to see you again soon.

8/10 Hyvä

Eric

Yöpyi 1 yön helmikuussa 2024
Jeremy- Front Desk Manager vastasi 15.5.2024
Thank you for the score eric. Feel free to let us know how we can make your next stay with us a 5 out of 5.

10/10 Loistava

Kathleen, Somerville

Yöpyi 1 yön helmikuussa 2024
Jeremy- Front Desk Manager vastasi 15.5.2024
Thank you for the score Kathleen. Happy to see you enjoyed your stay and we hope to see you again soon.

8/10 Hyvä

James

Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The hotel had a unique character and was located in a great spot downtown, but the room's layout and view of the city was exactly what I was expecting.
Yöpyi 1 yön helmikuussa 2024
Jeremy- Front desk Manager vastasi 12.3.2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thanks for choosing the Dean.

10/10 Loistava

Alison

Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I enjoyed the linens and the rainfall shower.
Yöpyi 1 yön helmikuussa 2024
Jeremy- Front desk Manager vastasi 12.3.2024
Thank you for taking the time to leave a review. We are happy to see you enjoyed your stay. Thanks for choosing the Dean.

6/10 OK

Alessandra

Hyvää: Siisteys ja henkilökunta ja palvelu
Mid February stay in a king suite. Room was lovely, even if there was a strange smell of disinfectant everywhere. A tiny portable heater was going full blast but the room and the corridors were absolutely freezing. I can only imagine there was a problem with the central heating system. The thermostat read 51 but didn’t seem to work. It certainly felt like 51!
Yöpyi 1 yön helmikuussa 2024
Jeremy- Front desk Manager vastasi 12.3.2024
Thank you for taking the time to leave a review. We use this feedback to help improve guest services and the overall guest expierence. I am sorry to see we missed the mark. I hope you give us another chance as this is out of the norm for us. Thanks again for choosing the Dean.

2/10 Hirveä

Nicole

Yöpyi 1 yön helmikuussa 2024
Jeremy- Front desk Manager vastasi 12.3.2024
Thank you for taking the time to leave a review. We use this feedback to help improve guest services and the overall guest expierence. I am sorry to see we missed the mark. I hope you give us another chance as this is out of the norm for us. Thanks again for choosing the Dean.