6/10 OK
denice e., Houston TX
6.5.2024
Hyvää: Siisteys
Left without a place to stay
Received an email at 0754 on the day we were supposed to check in, stating the reservation was cancelled due to a water leak. We totally understand unforeseen circumstances, but we’re greatly disappointed that we were not given any other options for a stay, considering we had already flown into Boston the night before. Unable to book a stay that started on the same day of a search on Vrbo, we had no choice but to go to a different company, found a fabulous place with more space and amenities which cost less money, and had an over the top accommodating owner who rushed cleaning and got us in same day after hearing about what had happened.
I will say that the property manager of the cancelled place did allow us to use the parking space after we asked for access. This was definitely helpful.
Bottom line…I’m sure this is a beautiful place and don’t want to speak negatively about the property, but I do feel the property manager could have handled this differently and strongly suggest that some sort of backup plan or assistance be provided if a same day cancellation is necessary.
denice e.
Yöpyi 4 yötä toukokuussa 2024