on the first night, i was extremely disappointed in Costa Palawan. I had booked before in 2023 and had a great stay so decided to book again when I returned to Puerto Princesa. Upon arrival in 2023, they had my name and my friend’s on a TV welcoming us and gave
us complimentary welcome drinks which were just some of the things i loved about my previous stay as it made us feel very special! this second time around, I booked a queen room for my partner and I. When we got to our room, we found ants. I called the front desk to let them know and request a room change but am told that housekeeping would be sent to check the situation. We wait for about 30 minutes in our room and this is after over 8 hours of travelling so we’re spent, hungry, and frustrated at this point. We head down to the lobby to let them know that we are leaving to get dinner and would like a room change when we get back to which they agree. however, we find out that they sent housekeeping to the wrong room which meant we were waiting in vain the past 30 mins. When we come back from dinner, we get our room changed to one with two smaller beds. we didnt mind sleeping in separate beds as long as the room was clean so we agreed to this change. when we get to our new room, we find ants once again. i let them know, again, that there are ants in our room and the staff at the front desk tells me that they were shocked this is happening because they don’t usually ever have an ant problem. he offered to send housekeep
