4/10 Huono
marcel
Matkusti kumppanin kanssa
14.7.2025
HyvÀÀ: Palvelut/mukavuudet
Huonoa: Siisteys ja henkilökunta ja palvelu
We arrived at the hotel we were bounced around between different check in areas. After about 30min they told us we were going to be âbumpedâ to another property which was 15min away from where we were with the explanation that they had overbooked the hotel. We were not informed about this prior to arrival and were not given any opportunity to choose this option. After another hour of back and forth bouncing us between various people they allowed us to stay at the property we had originally booked which we agreed. They finally gave us keys to our room and informed us that they were going to âbumpâ the next people that arrived because of us. Our room was not an âupgradeâ room even though we were classified as âSunClubâ status. The facilities were ok but the food was the most atrocious and non ingestible we have ever been served at an all inclusive. The food options were extremely limited per meal. We were told we had premium liquor options but were never informed they were only available in the VIP lounge between 10a-10pm. Every other bar in this âinclusiveâ resort served what might be the most diluted alcohol from an unrecognizable brand. The $200 credit that was supposed to be offered to us had a ton of limitations and restrictions. The options were only available in set amounts but ultimately youâd have to pay to use the coupons. âAll-inclusiveâ but seemed there was an unspoken rule of having to tip all the time at bars or youâd be ignored or given poor service.
marcel
Yöpyi 3 yötÀ heinÀkuussa 2025