2 ulkouima-allasta, aurinkotuoleja

Arvostelut: Catalonia Royal Bavaro - Adults Only - All Inclusive

4.5 out of 5
Catalonia Royal Bavaro - Adults Only - All Inclusive
Cabeza De Toro 1 Playas De Bavaro, Punta Cana

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 505 kautta 1005 arvostelua" "
Arvosana 8 - Hyvä. 222 kautta 1005 arvostelua" "
Arvosana 6 - OK. 130 kautta 1005 arvostelua" "
Arvosana 4 - Huono. 78 kautta 1005 arvostelua" "
Arvosana 2 - Hirveä. 70 kautta 1005 arvostelua" "

8,8/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

8,2/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Alejandro

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The picture they are using for the Superior Junior Suite aren’t accurate. The AC had problems and the staff wasn’t helpful at all. The food is not bad but not as expected having in mind that is in Punta Cana.
Yöpyi 3 yötä toukokuussa 2024

8/10 Hyvä

Matthew

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Food is subpar limited entertainment
Yöpyi 3 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 28.5.2024
Dear Matthew,Thank you for your kind feedback regarding the service you experienced during your recent stay with us. We are thrilled to hear that you found our service to be amazing.Once again, thank you for choosing our hotel and for recognizing our commitment to delivering outstanding service. Cordially,

10/10 Loistava

Sebastian

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was always attentive and very friendly , the food was really good and well prepared & overall the entertainment and pool were amazing !
Yöpyi 4 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 27.5.2024
Dear Sebastian,Thank you for taking the time to share your comments about your recent stay with us. We are delighted to know that you enjoyed your stay at our hotel.Thank you once again for choosing our hotel. We look forward to serving you again and providing you with another exceptional stay.A cordial greeting,

8/10 Hyvä

Cesar

Hyvää: Henkilökunta ja palvelu
Falta arreglar piscinas y que empiecen a trabajar duepues de las 10 am por el ruido
Yöpyi 3 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 27.5.2024
Estimado Cesar,Nos gustaría expresarle nuestro agradecimiento por elegirnos para sus últimas vacaciones y por el valioso tiempo que se tomó para contarnos sus experiencias sobre su estadía. Agradecemos sinceramente sus comentarios. Realmente nos permiten ajustar y mejorar nuestros servicios así como las instalaciones del hotel.Esperamos darle la bienvenida nuevamente a nuestro pequeño pedazo de paraíso y le aseguramos que disfrutará de servicios e instalaciones superiores en su próxima visita.Atentamente,

4/10 Huono

Junsuk

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Reception desk staff too slow, unfriendly, rude
Yöpyi 3 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 27.5.2024
Dear Junsuk,First of all, we would like to thank you for sharing your impressions with us about your stay at Catalonia Royal Bavaro. We’re saddened to read your recent review and the fact that we have failed to meet your expectations during your recent vacation with us.We would really appreciate the opportunity to welcome you here again and please rest assured that we would do everything in our power to ensure that you have an unforgettable experience with us during your next visit.Kind regards,

10/10 Loistava

Tyreik Hakeem

Hyvää: Siisteys ja henkilökunta ja palvelu
Great I’ll be back
Yöpyi 3 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 24.5.2024
Dear Tyreik Hakeem,Thank you very much for taking the time to share your positive experience after your recent stay at our hotel.We will do everything we can to make your future experience as pleasant or even better than the one you have had.Sincerely,

2/10 Hirveä

Melissa

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä maaliskuussa 2024
Catalonia Royal Bavaro vastasi 24.5.2024
Dear Melissa,Thank you for sharing your opinion with us. Cordially,

6/10 OK

Virginia, Port St. Lucie

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
The grounds, pools and beach were great. They really lack in the food and service areas, most of the staff did not seem to want to be there. Restaurant menus were super limited and we didn’t get to eat at any of the “good” restaurants due to unavailability. Not sure I will be returning to the DR, it was disappointing. So many other places to go with superior hospitality.
Yöpyi 4 yötä toukokuussa 2024

8/10 Hyvä

Jerome M

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff were great! Maid was wonderful. The only thing is the mini fridge was warm. called several times but never was fixed.
Yöpyi 9 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 24.5.2024
Dear Jerome M,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know about your experiences concerning your stay. We look forward to welcoming you back to our little piece of paradise and assure you that you will enjoy superior services and facilities on your next visit.Kind regards,Catalonia Royal Bavaro

2/10 Hirveä

CARMEN

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
TAN PRONTO ENTRE A LA HABITACION TUVE QUE VOLVER A LA RECEPCION PARA CAMBIAR LA MISMA PEDI ENTONCES UNA CON PISCINA EN EL BALCON YA QUE LA ANTERIOR TENIA UN HORRIBLE OLOR A HUMEDAD, EN LA NUEVA QUE OBTUVE TENIA EL MISMO OLOR PERO NO TAN FUERTE COMO LA PRIMERA. REALICE EL CHECK IN VIERNES DESDE QUE LLEGUE PEDI QUE ME VERIFICARAN LA NEVERA PUES NO FUNCIONABA ENVIARON UN CABALLERO A VERIFICAR ESTE INDICO QUE HABIA QUE CAMBIARLA Y NUNCA VOLVIO ESA NOCHE SE LO NOTIFIQUE A DOS PERSONAS MAS OSEA TRES EN TOTAL Y NUNCA RESOLVIERON EL SABADO TUVE QUE REPORTARLA TRES VECES MAS Y SI LA CAMBIARON PERO POR UNA QUE TAMPOCO NUNCA FUNCIONO EN REALIDAD PARECIA UNA NEVERA QUE SE UTILIZA PARA VINOS QUE NO ENFRIA SOLO LOS MANTIENE EN TEMPERATURA. ESPERABA MAS VARIEDAD Y MEJOR CALIDAD EN LA COMIDA LO CUAL NO OCURIO TAMPOCO. EL CONTROL REMOTO DEL TELEVISRO TAMPOCO FUNCIONABA ME LO CAMBIARON SABADO POR LA NOCHE. LAMENTABLEMENTE NO LO RECOMENDARIA Y MUCHO MENOS ME VOLVERIA A QUEDAR EN EL MISMO. (Translated by Google) AS SOON I WENT INTO THE ROOM I HAD TO GO BACK TO THE RECEPTION TO CHANGE THE SAME THEN I REQUESTED ONE WITH A POOL ON THE BALCONY SINCE THE PREVIOUS ONE HAD A HORRIBLE SMELL OF DAMP, THE NEW ONE I GOT HAD THE SAME SMELL BUT NOT AS STRONG AS THE FIRST. I CHECKED ON FRIDAY FROM THE TIME I ARRIVED I ASKED THEM TO CHECK THE FRIDGE BECAUSE IT WAS NOT WORKING THEY SENT A GENTLEMAN TO CHECK THIS INDICATOR THAT IT HAD TO BE REPLACED AND HE NEVER CAME BACK THAT NIGHT I NOTIFIED TWO MORE PEOPLE OR
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

Richard, Any city

Could use some upgrading
Yöpyi 4 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 20.5.2024
Dear Richard,Thank you for your kind feedback regarding the service you experienced during your recent stay with us. We are thrilled to hear that you found our service to be amazing.Cordially,

10/10 Loistava

Adrian Nelson

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fantastic hotel. Great food. Great service. Lots of fun.
Yöpyi 5 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 20.5.2024
Dear Adrian Nelson,Thank you very much for taking the time to share your positive experience after your recent stay at our hotelSincerely,

10/10 Loistava

Latanya Denise

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property is well kept and everyone was friendly
Yöpyi 4 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 20.5.2024
Dear Latanya Denise,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know about your experiences concerning your stay. Kind regards,

6/10 OK

Nola Ann

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 27.5.2024
Dear Nola Ann,Thank you for share your oppinion with us. Cordially,

10/10 Loistava

Allen

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Hotel was really beautiful
Yöpyi 4 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 20.5.2024
Dear Allen,Thank you for taking the time to share your comments about your recent stay with us. We are delighted to know that you enjoyed your stay at our hotel.A cordial greeting,

10/10 Loistava

KeNeshia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I love to travel! This was my 6th time to Punta Cana, 1st time staying at the Catalonia. Me and my man stayed in the Suite on the Adults side. We had a great view from our balcony, the room was clean, hot water was amazing in the shower, housekeeping serviced our room everyday. The food was pretty good, so many options to choose from, we loved the drinks— so strong, dont be afraid to ask for more especially if you tipping lol. There was more positives than negatives, but still some negatives worth pointing out…Some of the things I disliked were the mutiple cats that come out when you eat outside at night, the pool area in the adult side is super quiet (needs a DJ), But we had access to the other part of the Catalonia which had a nightclub so we were ok with that. We avoided the beach, the beach had soooo much seaweed it was nasty and smelly. That was our biggest con as we really wanted to be in the ocean. Go ahead and book, hopefully they have their beaches clean when you come
Yöpyi 5 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 20.5.2024
Dear KeNeshia,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know about your experiences concerning your stay. We sincerely appreciate your comments. They truly allow us to adjust and improve our services as well as the hotel facilities.Kind regards,

8/10 Hyvä

Robert P Baldino,

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Carolina Royal Bavaro was a really nice resort! The adult side wasn’t too crowded. Staff friendly. Room clean. Food pretty good. Beach nice. This was my fourth Punta Cana resort and I rate it a solid 4 stars. I totally endorse this resort. Couple things that could make it better would be remodeled bathrooms and better food.
Yöpyi 7 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 16.5.2024
Dear Robert P Baldino,We sincerely appreciate your kind comment. We are pleased to know that you had an excellent experience during your stay. Our team works hard to ensure our guests' satisfaction, and your words encourage us to continue providing exceptional service.We appreciate your support and hope to have the pleasure of welcoming you again in the future.Sincerely,

10/10 Loistava

Asia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful resort. Some staff could be a little more friendly. Food options weren’t good.
Yöpyi 4 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 16.5.2024
Dear Asia,Thanks for staying with us. We appreciate your feedback!Cordially,

6/10 OK

Rebecca Marie, Terryville

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The resort itself is very nice! Quiet, nice pools, friendly staff. The room itself is a bit outdated, no charging ports by the bed, only 2 in the entire room. No lighting in the room. The food was very average, buffet was good & a couple of the night restaurants were good. Food trucks were not good. The beach is small and water is full of seaweed, no waves. Plenty of seating by the pool and beach though. Drinks were okay not very strong. Overall we had a relaxing stay but i’m not sure I would stay here again.
Yöpyi 5 yötä toukokuussa 2024

10/10 Loistava

Juan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
staff was amazing , property is beautiful
Yöpyi 3 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 16.5.2024
Dear Juan,Thank you for your kind feedback regarding the service you experienced during your recent stay with us. Once again, thank you for choosing our hotel and for recognizing our commitment to delivering outstanding service.Cordially,

10/10 Loistava

Gabriela Vázquez

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 3 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 16.5.2024
Dear Gabriela Vázquez,Thanks for staying with us. We appreciate your feedback!Sincerely,

10/10 Loistava

Giovanni Baldemar

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Muy agradable y su personal muy amable y sevicial
Yöpyi 8 yötä toukokuussa 2024
Equipo Catalonia Royal Bavaro vastasi 16.5.2024
Estimado Giovanni Baldemar,Gracias por sus amables comentarios sobre el servicio que experimentó durante su reciente estadía con nosotros.Una vez más, gracias por elegir nuestro hotel y por reconocer nuestro compromiso de brindar un servicio excepcional.Cordialmente,

10/10 Loistava

Orialis

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
We love our stay at Catalonia. The only thing that we noticed is that the main pool by the bar needs repairs. More entertainment during pool time should be done.
Yöpyi 3 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 16.5.2024
Dear Orialis,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know about your experiences concerning your stay.It is always good to receive feedback from our guests, as it helps us improve in areas of opportunity. Best regards,

8/10 Hyvä

Nicholas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Royal Bavaro is an awesome getaway for couples. However, don’t expect 5 star food. Out of all the options, the only “good” restaurant was Sorrento. Weather is beautiful, pools/beaches are great, as is the employees who always have a smile.
Yöpyi 5 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 16.5.2024
Dear Nicholas,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know about your experiences concerning your stay. Thank you for your trust in us and for sharing your positive comments.Sincerely,

6/10 OK

Ruth

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lots of noisy construction. Drills, banging, areas roped off. Food choices besides buffet very limited, reservations were difficult. Food did not appear to be fresh. Returned from beach one afternoon to no hot water. Was told it was entire complex and would be 3/4 hours. Cold shower before dinner very disappointing. A lot of staff not friendly and appeared to be bothered. Beach was very dirty and not inviting at all. Constant interruptions by sales for excursions and merchandise. Will not return .
Yöpyi 7 yötä toukokuussa 2024

10/10 Loistava

Suheidy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 16.5.2024
Dear Suheidy,Thanks for staying with us. We appreciate your feedback!Cordially,

4/10 Huono

Deja N

Yöpyi 3 yötä maaliskuussa 2024

10/10 Loistava

Stephanie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We stayed on the adult only side but had use of the family side as well, that was great!
Yöpyi 4 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 16.5.2024
Dear Stephanie,What a wonderful review! We are thrilled to hear that you enjoyed a few days of rest and relaxation in our little paradise. We will always welcome you with open arms as you are an important part of this great Catalonia Family. We look forward to seeing you soon.

6/10 OK

Victor

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 5 yötä toukokuussa 2024

8/10 Hyvä

Jermaine

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I left my credit card in my bag while I went out for an excursion. A cleaner tried using both my credit cards in a website. At first I thought it was random then I noticed it was the only two cards I brung with me to DR. That was terrible of them to do on so many levels.
Yöpyi 5 yötä huhtikuussa 2024
Catalonia Royal Bavaro vastasi 16.5.2024
Dear Jermaine,First of all, we would like to thank you for sharing your impressions with us about your stay.We assure you the level of service you received is certainly not the service Royalton Punta Cana is known for, and I really hope we have the opportunity to welcome you in the near future to our beautiful hotel, so we can change your perception of us.Cordially,

2/10 Hirveä

Rafael Martinez

Matkusti perheen kanssa
Absolutely the worst experience in Punta Cana. Bad service and everyone waiting for handouts. You MUST fight for anyone to say yes because every answer you get is NO. Catalonia Royal Bavaro Privileged Guest means NOTHING. It doesn’t mean exclusive dining or, premium drinks. It took them 6 hrs to do a room exchange due to a malodorous smell coming from the shower and I practically had to beg for a late check out which by the way is a Privilege benefit. Bad overall entertainment. This is definitely a ONE and DONE resort for me. There are much better choices in Punta Cana. And by the way, you get welcomed with an invitation to an exclusive breakfast “timeshare pitch” Very. Very limited beach area. Waste of time…..
Yöpyi 6 yötä toukokuussa 2024

10/10 Loistava

Ernest Jovannie, Orlando

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Todo
Yöpyi 3 yötä toukokuussa 2024
Catalonia Royal Bavaro vastasi 16.5.2024
Estimado Ernest Jovannie,Nos hace mucha ilusión recibir estas palabras y confirmar que su estancia ha sido todo lo que esperaba.Muchas gracias por la recomendación. Por supuesto, ya formas parte de esta gran familia de Catalonia Hotels & Resorts.Atentamente,

6/10 OK

Tinayia

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Na
Yöpyi 6 yötä huhtikuussa 2024
Catalonia Royal Bavaro vastasi 24.5.2024
Dear Tinayia,Thank you for sharing your opinion with us. Sincerely,

10/10 Loistava

Margarita

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing place to go to enjoy time w family or that special someone
Yöpyi 5 yötä huhtikuussa 2024
Catalonia Royal Bavaro vastasi 16.5.2024
Dear Margarita,What a wonderful review! We are thrilled to hear that you enjoyed a few days of rest and relaxation in our little paradise. We will always welcome you with open arms as you are an important part of this great Catalonia Family. We look forward to seeing you soon. Cordially,

10/10 Loistava

Victoria

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was so friendly and helpful
Yöpyi 7 yötä huhtikuussa 2024
Catalonia Royal Bavaro vastasi 16.5.2024
Dear Victoria,Thank you for your kind feedback regarding the service you experienced during your recent stay with us. We are thrilled to hear that you found our service to be amazing.Once again, thank you for choosing our hotel and for recognizing our commitment to delivering outstanding service. We hope to have the pleasure of welcoming you back in the future for another remarkable stay. Cordially,

8/10 Hyvä

Tamara, Brooklyn

Yöpyi 5 yötä huhtikuussa 2024
Catalonia Royal Bavaro vastasi 27.5.2024
Dear Tamara,Thanks for staying with us. We appreciate your feedback!Sincerely,

10/10 Loistava

Tina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is my 3rd time at the same resort. Very nice place overall
Yöpyi 5 yötä huhtikuussa 2024
Catalonia Royal Bavaro vastasi 16.5.2024
Dear Tina,Thank you for taking the time to share your comments about your recent stay with us. We are delighted to know that you enjoyed your stay at our hotel.Thank you once again for choosing our hotel. We look forward to serving you again and providing you with another exceptional stay.

10/10 Loistava

David

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent place with Incredible staff!!!!
Yöpyi 4 yötä huhtikuussa 2024
Catalonia Royal Bavaro vastasi 16.5.2024
Dear David,Thank you for your kind feedback regarding the service you experienced during your recent stay with us. We are thrilled to hear that you found our service to be amazing.Once again, thank you for choosing our hotel and for recognizing our commitment to delivering outstanding service. Cordially,

8/10 Hyvä

Charles

Matkusti kumppanin kanssa
The property was well kept and the staff was very friendly and accommodating.
Yöpyi 6 yötä huhtikuussa 2024
Catalonia Royal Bavaro vastasi 3.5.2024
Dear Charles,We are very excited to receive these words and confirm that your stay has been everything you expected. Thank you very much for the recommendation. Of course, you are already part of this great Catalonia Hotels .Best regards,

10/10 Loistava

Mylee Jo

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 8 yötä huhtikuussa 2024
Catalonia Royal Bavaro vastasi 3.5.2024
Dear Mylee Jo,Thanks for staying here! Your opinion is very important for us.Cordially,

8/10 Hyvä

Yazmin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff service
Yöpyi 4 yötä huhtikuussa 2024
Catalonia Royal Bavaro vastasi 3.5.2024
Dear Yazmin,What a wonderful review! We are thrilled to hear that you enjoyed a few days of rest and relaxation in our little paradise. We look forward to seeing you soon. Cordially,

8/10 Hyvä

Ian Thomas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
So many picky people reviewing. "They dont speak perfect english!" yeah, you aren't in an english speaking country. For the price, I think this resort was amazing. We had a Junior "privliged" room. I thought the room looked exactly like the picture. One day the A/C was not working, and they said it was being fixed and later that afternoon it had cooled down. Our room never went below 22C which for me was ok with the fan, but I could have had it a bit cooler. I left $5 for the maid everyday with a note in spanish asking for extra water, coffee, and/or beer and it was always obliged. Room service options were limited but the food was hot. Reserve your restaurants the first day. You do have room service 24/7. We tried every restaurant and they were all fairly decent. Were they amazing? not really, but I don't think we ever had a bad meal. I found service really good. Drinks were flowing, and they do NOT water them down. They were strong. I tipped $2 a round for me and my wife and we got great service and everyone was awesome. The booze is all pretty much well booze, so nothing fanzy. , they have a limited drink menu but they have some great local drinks and only one beer, Presidente (but its good). The dirty monkey was my favorite also shots of mamajuana were amazing. Beach does have seaweed but they do rake every day. The locals at beach sell stuff but they weren't too pushy. Nice quiet resort, if hardcore party is what you want than pass. I would def go back.
Catalonia Royal Bavaro vastasi 3.5.2024
Dear Ian Thomas,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.We look forward to welcoming you back to our little piece of paradise and assure you that you will enjoy superior services and facilities on your next visit.Kind regards,

10/10 Loistava

Paola

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Vacation for 4 days March 2024. The hotel itself is beautiful and the rooms are always clean and comfortable. The food at the restaurant is delicious and we always look forward to our meals there. We love spending our days lounging by the pool and taking in the stunning views of the ocean. Overall, our stay at this hotel was once again fantastic and we can't wait to come back again in the future. Shout out to Carlito and Jenny I believe was her name amazing bartenders.
Yöpyi 4 yötä maaliskuussa 2024
Catalonia Royal Bavaro vastasi 16.5.2024
Dear Paola,Thank you very much for taking the time to share your positive experience after your recent stay at our hotel. We are delighted to know that your stay has been excellent and that you have enjoyed our beautiful surroundings.We thank you again for choosing our hotel and we hope to welcome you again during your next stay. We will do everything we can to make your future experience as pleasant or even better than the one you have had.Sincerely,

2/10 Hirveä

Karilyn Marie

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
0 customer service, staff was extremely rude and unhelpful. Food was horrendous and each time it took an hour at minimum to get our meals. Very hard to find drinking water, when we asked for safe water to drink it took 3 hours, 3 phone calls and 3 in person conversations to get a bottle of water. People are constantly trying to sell you excursions and other things even on the resort. Worst customer service I have ever experienced and there was no music playing for the majority of the stay. There was little to no entertainment (shows, live music etc.). The beach was also very small and had a lot of seaweed. Not to mention there were many people ambushing you down on the “private resort beach”. The restaurant and shopping center times were posted on the website and on the doors, but most of the time when we showed up they said they weren’t actually open. There was also construction happening while we were there and you could constantly hear hammers and other banging. Not relaxing at all. This was by far our worst “vacation” experience we have ever had. I would never go back again and would highly suggest looking for a different resort.
Yöpyi 5 yötä huhtikuussa 2024
Catalonia Royal Bavaro vastasi 2.5.2024
We are deeply disappointed to learn about the numerous challenges you encountered during your recent stay at Catalonia Royal Bavaro. Please accept our sincerest apologies for the unacceptable level of customer service, the issues with food qua lity and timing, and the inconvenience regarding access to drinking water. Your experience falls well below the standards we strive to uphold, and we understand the frustration and disappointment it must have caused.We are equally concerned about the persistent sales pitches and the lack of entertainment options, as well as the condition of the beach and the disruption caused by nearby construction. Please rest assured that we take your feedback seriously, and we will be addressing these issues with our management and staff to implement immediate improvements.We genuinely value your feedback as it helps us identify areas for enhancement, and we regret that we fell short in meeting your expectations. It is our sincere hope that you will reconsider and give us another opportunity to provide you with the exceptional experience you deserve. Should you decide to return, we would be honored to welcome you back and demonstrate our commitment to your satisfaction.Once again, we apologize for the shortcomings you experienced, and we thank you for bringing them to our attention. We appreciate your candid feedback, and we hope to have the opportunity to restore your trust in Catalonia Royal Bavaro.

10/10 Loistava

Kevin

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent resort! My wife and i will be back! Staff was courteous and friendly! The best vacation experience we've ever had!
Yöpyi 4 yötä huhtikuussa 2024
Catalonia Royal Bavaro vastasi 3.5.2024
Dear Kevin,Thank you for your kind feedback regarding the service you experienced during your recent stay with us. We are thrilled to hear that you found our service to be amazing.Once again, thank you for choosing our hotel and for recognizing our commitment to delivering outstanding service. We hope to have the pleasure of welcoming you back in the future for another remarkable stay. Cordially,

8/10 Hyvä

Shirley Marie C

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location was perfect. There were no entertainment throughout the day like games, activities. Food was mediocre. There were not a lot of staff to ask for service.
Yöpyi 4 yötä huhtikuussa 2024
Catalonia Royal Bavaro vastasi 3.5.2024
Dear Shirley Marie C,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.It is always good to receive feedback from our guests, as it helps us improve in areas of opportunity. Best regards,

4/10 Huono

Stacy j

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Upgraded our room and the air conditioning was broken the whole time. It did not get fixed and management was supposed to credit our upgrade. Has been 2 months and no credy and no response
Yöpyi 6 yötä helmikuussa 2024
Catalonia Royal Bavaro vastasi 2.5.2024
We sincerely apologize for the inconvenience you experienced during your recent stay at Catalonia Royal Bavaro. It is deeply concerning to learn that despite upgrading your room, you encountered issues with the AC system that remained unresolved throughout your stay. Please rest assured that we take your feedback seriously, and we are committed to addressing these issues promptly. Your satisfaction is of the utmost importance to us, and we are determined to make things right,Once again, we apologize for the inconvenience and frustration caused, and we appreciate your patience and understanding. We value your feedback, and we hope to have the opportunity to restore your confidence in our resort during any future visits.

10/10 Loistava

Christopher

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The bars and restaurants
Yöpyi 5 yötä huhtikuussa 2024
Catalonia Royal Bavaro vastasi 3.5.2024
Dear Christopher,Thank you for your kind feedback regarding the service you experienced during your recent stay with us.Once again, thank you for choosing our hotel and for recognizing our commitment to delivering outstanding service. Cordially,

10/10 Loistava

Sharon

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Wonderful resort, property and location. Friendly accommodating staff, great selection of food and drink. Gratuitous should be included in an all inclusive restore, so that cash need not always be on hand. If you didn’t tip sometimes you were made to feel uncomfortable. That should never be the case. We would definitely return but would like this to be considered.
Yöpyi 7 yötä huhtikuussa 2024
Catalonia Royal Bavaro vastasi 3.5.2024
Dear Sharon,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.It is always good to receive feedback from our guests, as it helps us improve in areas of opportunity. Best regards,

8/10 Hyvä

Monyka

Matkusti kumppanin kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
The property was beautiful, the staff was mostly nice. My 2 biggest concerns was finding mold in our room and the welcome package people (aka Time Share people) having the authority to call our room.
Yöpyi 4 yötä huhtikuussa 2024
Catalonia Royal Bavaro vastasi 3.5.2024
Dear Monyka,We would like to express our gratitude for choosing us for your last holidays and for the valuable time that you took to let us know your experiences concerning your stay. We sincerely appreciate your comments. They truly give us the opportunity to adjust and improve our services as well as the hotel facilities.Thank you for your trust in us and for sharing your positive comments.Sincerely,