6/10 OK
Filomena
Matkusti perheen kanssa
28.4.2024
Hyvää: Siisteys ja henkilökunta ja palvelu
Overall me and my family had a very nice time but there were a few things i did not like. When we arrived the reservation agent talked us into upgrading to a "family suite" which was not a family suite since it only had one bed. They had to put 2 twin beds in the living room. There was no dresser to put our clothes in. The tv's didn't work correctly. In the bathroom the shower door didn't close properly and they tried to patch the side walls of the shower and did a terrible job. They charged me $800 more for the suite and it definitely was not worth it. The food was average - the Italian restaurant was terrible. When my food arrived it was definitely not Italian food and it was cold. We just walked out. The buffet was ok but nothing spectacular. I stood at many other hotels in Punta Cana and the food was much better. The staff at the resort was absolutely wonderful. Daniela and Christian at the Buffet were lovely people and made my family feel special. They keep the resort spotless. Always cleaning and our maid for the room was a lovely woman. I'm sorry I didn't get her name. When I go to the same island a number of times I try different hotels, but I would not recommend this one. I should have just stayed in the room i originally chose because the $800 I spent extra was a waste of my money.
Filomena
Yöpyi 7 yötä huhtikuussa 2024