Dear Linda,Firstly, thank you for sharing this comment and for choosing us to rest.We are sorry to hear that our food did not meet your expectations completely. The standard of our cuisine is very important to us at Iberostar. Our goal is to constantly surpass ourselves, continually introducing new ideas and concepts to our gastronomy. On this occasion, we will pass on your disappointment to our team, constructive critique is always welcomed to help us in our quest for perfection. It is great to know you enjoyed our pools and beach. We hope to have the pleasure of your company in the future and fulfill all of your expectations in true Iberostar style. Best regards, Online Reputation Manager Iberostar Punta Cana

Dear Rebecca,We would like to express our appreciation to you for this review. It would be an honor to serve you again in the future and until then we wish you all the best.Regards,Online Reputation ManagerIberostar Punta Cana

Dear Sierra,We really appreciate you for notifying us of your concerns related to your stay with us. We greatly regret that we could not manage to exceed your expectations. Offering outstanding experiences is part of the aspects that have always characterized us, and without a doubt, we will do what is necessary to improve. Again, we thank you for choosing Iberostar for your holiday, and we hope to have the pleasure of your company in the future.Best regards,Online Reputation ManagerIberostar Punta Cana

Dear Irene,Thank you very much for your comment and for sharing it with us. It is a pleasure to know that you enjoyed your stay at our establishment and we hope to welcome you again in the future.Best regards,Online Reputation ManagerIberostar Punta Cana

Dear Tracy,We thank you for sharing this positive feedback after your stay at our Iberostar Punta Cana hotel. It would be an honor to serve you again and until then we wish you well.Best regards,Online Reputation ManagerIberostar Punta Cana

Dear Kevin,We would like to take this opportunity to thank you for choosing our hotel for your holiday and for sharing your experience with us.We apologize for the inconvenience you encountered during your stay with us. Providing a stress-free vacation is part of the high standards that have always characterized us, and we are saddened that on this occasion we did not manage to achieve this with you. Regarding your comment on the drinks and the bottle opener, please allow us to explain that every room in every category has its own bottle opener, and in any case, you can always reach out to our staff that will be more than happy to assist.We know that we can only improve by listening to our guests, therefore we will forward your observations to the correct departments and hope that Iberostar will remain in your future holiday plans. Until the next time, we wish you all the best.Best regards,Online Reputation ManagerIberostar Punta Cana

Dear Jorge,Thank you for sharing this feedback and valuation of our hotel.Kind regards,Online Reputation Manager Iberostar Punta Cana

Dear Tracy,We would like to thank you for giving us the opportunity to host you on your recent visit to the Dominican Republic. Concerning our gastronomy, we will relay your opinion to our team of professional chefs, who will make the most of the improvement possibilities that your comments provide us with. Also, regarding your comments on unsanitary serving practices, it's important to clarify that we take all concerns related to the quality and safety of our food very seriously, which is why we have both an internal department and an external company responsible for ensuring the highest standards. Nevertheless, we will, of course, share your words with the corresponding department.Although on this occasion your experience was not as perfect as it should have been, we are confident that if you honor us with another opportunity, we will do our best to assist you and to offer the best service. Best regards,Online Reputation Manager Iberostar Punta Cana

Dear guest,We thank you for sharing this positive feedback after your stay at our Iberostar Hotel. It would be an honour to serve you again and until then we wish you well.Best regards,Online Reputation ManagerIberostar Punta Cana

Dear Roberta,Thank you for taking part of your time to share your experience, even though it has not been completely satisfactory.With reference to the attention received, we take note of your comment, and we regret the impression experienced in specific moments. Excellence in service and gastronomy are some of our strengths, and we work with enthusiasm so that they continue to be so. We are sad that during your stay we did not manage to conquer you with the personalized treatment and cuisine that characterizes us.We will be sharing these comments with our management team for them to consider. Thank you for trusting us with your rest. We hope you had a pleasant journey home.Best regards,Online Reputation ManagerIberostar Punta Cana

Dear Tonny,Thank you for sending us your feedback, we are very pleased that you enjoyed your stay. Please come back and visit us again soon.Regards,Online Reputation ManagerIberostar Punta Cana

Dear Jennifer,Thank you for sharing this impression of our hotel with us.Our goal is to completely satisfy every one of our guesses; therefore, we will be sharing this valuable feedback with the management for them to take into consideration.Thank you for letting us know. We hope to welcome you again in the future to offer you a more enjoyable dining experience.Best regards,Online Reputation ManagerIberostar Punta Cana

Dear Waldemar,Thank you for sending us your feedback, we are very pleased that you enjoyed your stay. Please come back and visit us again soon.Regards,Online Reputation ManagerIberostar Punta Cana

Dear Percy,Thank you very much for your comment and for sharing it with us. We hope to welcome you again in the future.Best regards,Online Reputation ManagerIberostar Punta Cana

Dear Mariana,It is always a pleasure to receive positive feedback like yours from our valued guests. We hope to see you again in the not too distant future.Regards,Online Reputation ManagerIberostar Punta Cana

Dear guest,We are very happy to read that our hotel has lived up to your expectations. We look forward to serving you again to repeat or even surpass this experience.Regards,Online Reputation Manager Iberostar Punta Caca

Estimadoa Laura,Le agradecemos por compartir sus sugerencias con nosotros. Lamentamos que no hayamos cumplido con sus expectativas en cuanto al servicio del personal. Tomaremos sus observaciones en serio para realizar mejoras en esta área y ofrecer una experiencia más satisfactoria en el futuro.Atentamente,Gerente de reputación en lineaIberostar Punta Cana

Dear Heidi,We really appreciate that you took the time to write and share it with us. We would like to consider all aspects to create an environment for our guests that fulfill all their wishes to achieve a perfect holiday. Therefore, we welcome both your praise and your helpful critique with gratitude.It would be a pleasure to welcome you again on your next vacation.Best Regards,Online Reputation ManagerIberostar Punta Cana

Dear Nathalie,We are delighted to read this comment and know that you had a great time at our hotel. Please come back and see us again in the not too distant future.Best regards,Online Reputation ManagerIberostar Punta Cana

Dear Alina,First of all, we would like to express our gratitude to you for sharing your experience with us today.We would like to extend our sincere apologies for the unpleasant moments you had during your stay. Allow us to explain that the buffet by the beach was closed on monday because of the Franklin storm. However, we regret reading that you were disturbed during your visit. We do our best to ensure that noise levels always stay within sensible limits, so our guests are not troubled by it, and we are sorry if this was not the impression you got.Regarding the lines at the bars, restaurants and the inconvenience caused by the lack of towels in your room, rest assured that we have taken good notes of all your comments and will be sharing them with the corresponding departments.Again, we thank you for choosing Iberostar for your holiday, and we hope to have the pleasure of your company in the future.Best regards,Online Reputation ManagerIberostar Punta Cana

Dear Albert, We sincerely apologize for the issues you experienced during your stay. Our primary goal is to provide our guests with a memorable stay that includes exceptional cuisine and comfortable rooms, and we deeply regret not meeting your expectations on this occasion. Your feedback is important to us, and we will share it with our management team to make the necessary improvements. Thank you for sharing your thoughts with us. If you decide to give us another chance in the future, we will strive to ensure a more pleasant experience that aligns with your expectations.Warmly,Online Reputation ManagerIberostar Punta Cana

Dear Hui,Your review of our hotel is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories since that is the goal we strive to achieve with every guest.Of course we have taken into consideration your comments about our restaurants.Again, we thank you for your kind comments and we look forward to welcoming you back again soon.Best Regards,Online Reputation ManagerIberostar Punta Cana

Dear Guest,Thank you very much for staying in our destination.Warmest Regards,Online Reputation ManagerIberostar Punta Cana

Estimada Carmen:Le damos las gracias por compartir este comentario tan positivo tras su estancia en nuestro Hotel Iberostar Punta Cana.Esperamos recibirle nuevamente, muy pronto.Saludos cordiales,Gerente de Reputación en LíneaIberostar Punta Cana

Dear Jessica,We would like to thank you for choosing our hotel for your holiday. Your kind review is an incentive for us to continue working in a motivated fashion and to give our absolute best so that all our guests feel as comfortable as you were. We would also like to thank you for your helpful feedback and will be forwarding it to the appropriate department on your behalf.Again we thank you for your feedback and look forward to your next visit to one of our hotels.Best Regards,Online Reputation ManagerIberostar Punta Cana

Dear Faustino,We would like to express our appreciation to you for this positive review. It would be an honor to serve you again in the future and until then we wish you all the best.Regards,Online Reputation ManagerIberostar Punta Cana

Dear Maegen,Thank you very much for these kind words after your recent stay at our wonderful Iberostar Hotel and the review that you have shared. Please come back and see us again soon.Regards,Online Reputation ManagerIberostar Punta Cana

Estimado Ramon,Gracias por esta sugerencia constructiva tras su paso por nuestro hotel.Esperamos que nos dé la oportunidad de superar esta experiencia en un futuro no lejano.Atentamente,Gerente de Reputación en LíneaIberostar Punta Cana

Dear Victoria,We would like to thank you for choosing our hotel for your holiday and for sharing your experience. Your kind review is an incentive for us to continue working in a motivated fashion and to give our absolute best so that all our guests feel as comfortable as you were. We sincerely appreciate your words towards our staff, who are characterized by their kind and helpful manner. We will congratulate them on your behalf, and we are delighted that they could enhance your stay with us.Furthermore, we will be sharing your helpful feedback with the appropriate departments in order to use it as an improvement opportunity.Know that it would be more than a pleasure to welcome you again soon and provide you with an upgraded stay.Best Regards,Online Reputation ManagerIberostar Punta Cana