Halvat hotellit - Punta Sam, Quintana Roo

”I feel like these reviews are very misleading. If you are traveling solo, this resort is not for you. The staff do not care about solo travelers. Especially on their birthday. Let me start with their mishaps. I took a nap outside on my private pool terrace and housekeeping came to clean my room. They locked me out up there. Thank God I had my phone or I wouldn't have known what to do. Then the manager on duty (Mariana??) tells me I can have an accommodation. Offers me a couples massage. Again I...

”Overall, we enjoyed our vacation and appreciated the friendly staff and beautiful pool areas. However, there were several issues that affected our experience. Our room often had an unpleasant odor, and the bathroom shower had a persistent smell, noticeable wear and tear, and leaked water during use. The refrigerator did not stay cold, and we were disappointed with the mini bar selection. In the common dining areas, particularly at breakfast, many of the chairs appeared dirty and stained. We also...

”The property was perfect and every single staff member was so kind! We made some good friends with the workers there! Will 100% go back!”

”One of the best resorts I’ve ever stayed at! Beautiful hotel, super friendly staff, amazing rooms with hammocks on each balcony. Great view, beach and pool areas. Highly recommend if you want a holiday to switch off”

”La habitación está muy bonita, limpia y moderna, las instalaciones bien, solo la playa tenía sargazo, y olía feo. La comida no es la mejor en relación precio-calidad, no escogimos el todo incluido, y x el precio de los platillos y el sabor, preferimos salir a comer a restaurantes cercanos.”

”Everything was excellent!”

”Amazing experience”

”This is our 3rd time coming to this hotel. We love it because it’s a great experience. Beautiful place with great amenities and the staff goes above and beyond to meet our needs. Always great food as well.”